On Time Delivery Rate Fallen Sharply
Has anyone else seen there On Time Delivery Rate (OTDR) fall drastically today.
Yesterday mine just over 97%, today it is at 50.49%
Worried that will cause delivery times to be extended.
I think Amazon may now be including items which don't have a delivery scan as being late. Anyone else seeing this?
On Time Delivery Rate Fallen Sharply
Has anyone else seen there On Time Delivery Rate (OTDR) fall drastically today.
Yesterday mine just over 97%, today it is at 50.49%
Worried that will cause delivery times to be extended.
I think Amazon may now be including items which don't have a delivery scan as being late. Anyone else seeing this?
35 replies
Seller_ZQyopdiwkUHOZ
Do you ship using CRL?
We're tracked 24/48 and ours hasn't dropped.
I'd be shocked if nearly half of your labels weren't getting a scan. This feels like a bug in the system.
Seller_d8YGbIjNqwFxn
At the moment I ship mostly using CRL with around 10% Tracked 48.
About 30% of the labels don't get a scan.
The more I look at it I think the calculation is wrong or has changed. They only used to include CRL items which had a delivery scan, the defect report now includes CRL items which don't have a delivery scan.
Seller_ZQyopdiwkUHOZ
Maybe, but that would still mean that 2 out of each 7 of your scanned labels are now being delivered late. That seems like a ridiculously high number to me.
Especially for that to have suddenly happened, as you were at 97 beforehand, meaning 97 out of 100 of the labels receiving scans were on time and coincidentally that number went down massively at the same time that the calculation changed.
Seller_yylt4LmSkAuNg
Postees1, that's the point, they AREN'T delivered late - CRL24 and 48 only get scanned around 75% of the time, by Royal Mail's own admission (the scan is apparently optional!) - so of all these items that Amazon are saying were delivered late, a huge amount of them were actually delivered on time but just not scanned.
We are in the exact same boat, although not to as extreme an amount, as we use tracked 24 and 48 for a lot of our shipping, but we dropped from 98% to 91% overnight when this change kicked in - we've raised a support case (Case ID 10059570802 in case the mods are listening! :)), and posted our own forum thread with mods tagged for help, but so far no help has been forthcoming
Seller_d8YGbIjNqwFxn
Mine is still very poor it is has gone up a little but sitting at 54%
No idea if it is a glitch or a change of policy.
I haven't bothered raising a case with Support, I know that they won't understand the issue....
Seller_yylt4LmSkAuNg
Support are struggling with it, yes! But Mods tend to ask for a support case ID if they step in to help, so thought we'd get it in ready!
Ours is also still low - this is definitely a change to what's included, but not a particularly fair one - I feel if this stuff was all delivered late we'd have already known about it via customer feedback and refunds.
Simon_Amazon
Hello Sellers,
@Seller_yylt4LmSkAuNg, I just checked the case ID 10059570802, I will follow up on it. Please don't hesitate to reach out if you have any updates from your end. I will also close your thread On-Time Delivery Rate suddenly dropped massively to avoid confusion, we can follow up under this thread.
@Seller_d8YGbIjNqwFxn, Could you please reach out to our Seller Support first and provide the Case ID?
Best,
Simon
Seller_d8YGbIjNqwFxn
I have raised a case with Seller Support 10073273342
I will let you know what they come back with
Seller_QDt7saVBXUDz9
Our ODTR rate normally sits around the 95%. We ship CRL 24/48. Last week it dropped overnight to 71% and has continually hovered around 70% ever since.
As has already been discussed the cause of this drop in OTDR is that Amazon are now including orders not scanned on delivery by Royal Mail. This is obviously something we have no control over.
Normally when our ODTR metric dropped to below 90% Amazon would then show extended delivery dates to the customer. However are advertised delivery dates have not been padded YET, they seem to be what we would consider normal.
Has anyone else suffered extended delivery dates due to this drastic drop in OTDR?
Seller_rnpzxTxNUpgwL
Mine rate has been 100% for a very long tome but has just dropped to 92.81%. I always post items the next even though, like an order received may not need to be shipped until the Tuesday. I routinely do this. I also always enter the VTR code either while at home or using my mobile phone. That is all I can do. Royal Mail take over as soon as I visit the post office and pay the postage. So, it looks like I am being punished by Amazon for the order not arriving on time. WHAT? What kind of crazy system blames me for something I cannot control. Helpful answers would be much appreciated.
On Time Delivery Rate Fallen Sharply
Has anyone else seen there On Time Delivery Rate (OTDR) fall drastically today.
Yesterday mine just over 97%, today it is at 50.49%
Worried that will cause delivery times to be extended.
I think Amazon may now be including items which don't have a delivery scan as being late. Anyone else seeing this?
On Time Delivery Rate Fallen Sharply
Has anyone else seen there On Time Delivery Rate (OTDR) fall drastically today.
Yesterday mine just over 97%, today it is at 50.49%
Worried that will cause delivery times to be extended.
I think Amazon may now be including items which don't have a delivery scan as being late. Anyone else seeing this?
On Time Delivery Rate Fallen Sharply
Has anyone else seen there On Time Delivery Rate (OTDR) fall drastically today.
Yesterday mine just over 97%, today it is at 50.49%
Worried that will cause delivery times to be extended.
I think Amazon may now be including items which don't have a delivery scan as being late. Anyone else seeing this?
35 replies
35 replies
Seller_ZQyopdiwkUHOZ
Do you ship using CRL?
We're tracked 24/48 and ours hasn't dropped.
I'd be shocked if nearly half of your labels weren't getting a scan. This feels like a bug in the system.
Seller_d8YGbIjNqwFxn
At the moment I ship mostly using CRL with around 10% Tracked 48.
About 30% of the labels don't get a scan.
The more I look at it I think the calculation is wrong or has changed. They only used to include CRL items which had a delivery scan, the defect report now includes CRL items which don't have a delivery scan.
Seller_ZQyopdiwkUHOZ
Maybe, but that would still mean that 2 out of each 7 of your scanned labels are now being delivered late. That seems like a ridiculously high number to me.
Especially for that to have suddenly happened, as you were at 97 beforehand, meaning 97 out of 100 of the labels receiving scans were on time and coincidentally that number went down massively at the same time that the calculation changed.
Seller_yylt4LmSkAuNg
Postees1, that's the point, they AREN'T delivered late - CRL24 and 48 only get scanned around 75% of the time, by Royal Mail's own admission (the scan is apparently optional!) - so of all these items that Amazon are saying were delivered late, a huge amount of them were actually delivered on time but just not scanned.
We are in the exact same boat, although not to as extreme an amount, as we use tracked 24 and 48 for a lot of our shipping, but we dropped from 98% to 91% overnight when this change kicked in - we've raised a support case (Case ID 10059570802 in case the mods are listening! :)), and posted our own forum thread with mods tagged for help, but so far no help has been forthcoming
Seller_d8YGbIjNqwFxn
Mine is still very poor it is has gone up a little but sitting at 54%
No idea if it is a glitch or a change of policy.
I haven't bothered raising a case with Support, I know that they won't understand the issue....
Seller_yylt4LmSkAuNg
Support are struggling with it, yes! But Mods tend to ask for a support case ID if they step in to help, so thought we'd get it in ready!
Ours is also still low - this is definitely a change to what's included, but not a particularly fair one - I feel if this stuff was all delivered late we'd have already known about it via customer feedback and refunds.
Simon_Amazon
Hello Sellers,
@Seller_yylt4LmSkAuNg, I just checked the case ID 10059570802, I will follow up on it. Please don't hesitate to reach out if you have any updates from your end. I will also close your thread On-Time Delivery Rate suddenly dropped massively to avoid confusion, we can follow up under this thread.
@Seller_d8YGbIjNqwFxn, Could you please reach out to our Seller Support first and provide the Case ID?
Best,
Simon
Seller_d8YGbIjNqwFxn
I have raised a case with Seller Support 10073273342
I will let you know what they come back with
Seller_QDt7saVBXUDz9
Our ODTR rate normally sits around the 95%. We ship CRL 24/48. Last week it dropped overnight to 71% and has continually hovered around 70% ever since.
As has already been discussed the cause of this drop in OTDR is that Amazon are now including orders not scanned on delivery by Royal Mail. This is obviously something we have no control over.
Normally when our ODTR metric dropped to below 90% Amazon would then show extended delivery dates to the customer. However are advertised delivery dates have not been padded YET, they seem to be what we would consider normal.
Has anyone else suffered extended delivery dates due to this drastic drop in OTDR?
Seller_rnpzxTxNUpgwL
Mine rate has been 100% for a very long tome but has just dropped to 92.81%. I always post items the next even though, like an order received may not need to be shipped until the Tuesday. I routinely do this. I also always enter the VTR code either while at home or using my mobile phone. That is all I can do. Royal Mail take over as soon as I visit the post office and pay the postage. So, it looks like I am being punished by Amazon for the order not arriving on time. WHAT? What kind of crazy system blames me for something I cannot control. Helpful answers would be much appreciated.
Seller_ZQyopdiwkUHOZ
Do you ship using CRL?
We're tracked 24/48 and ours hasn't dropped.
I'd be shocked if nearly half of your labels weren't getting a scan. This feels like a bug in the system.
Seller_ZQyopdiwkUHOZ
Do you ship using CRL?
We're tracked 24/48 and ours hasn't dropped.
I'd be shocked if nearly half of your labels weren't getting a scan. This feels like a bug in the system.
Seller_d8YGbIjNqwFxn
At the moment I ship mostly using CRL with around 10% Tracked 48.
About 30% of the labels don't get a scan.
The more I look at it I think the calculation is wrong or has changed. They only used to include CRL items which had a delivery scan, the defect report now includes CRL items which don't have a delivery scan.
Seller_d8YGbIjNqwFxn
At the moment I ship mostly using CRL with around 10% Tracked 48.
About 30% of the labels don't get a scan.
The more I look at it I think the calculation is wrong or has changed. They only used to include CRL items which had a delivery scan, the defect report now includes CRL items which don't have a delivery scan.
Seller_ZQyopdiwkUHOZ
Maybe, but that would still mean that 2 out of each 7 of your scanned labels are now being delivered late. That seems like a ridiculously high number to me.
Especially for that to have suddenly happened, as you were at 97 beforehand, meaning 97 out of 100 of the labels receiving scans were on time and coincidentally that number went down massively at the same time that the calculation changed.
Seller_ZQyopdiwkUHOZ
Maybe, but that would still mean that 2 out of each 7 of your scanned labels are now being delivered late. That seems like a ridiculously high number to me.
Especially for that to have suddenly happened, as you were at 97 beforehand, meaning 97 out of 100 of the labels receiving scans were on time and coincidentally that number went down massively at the same time that the calculation changed.
Seller_yylt4LmSkAuNg
Postees1, that's the point, they AREN'T delivered late - CRL24 and 48 only get scanned around 75% of the time, by Royal Mail's own admission (the scan is apparently optional!) - so of all these items that Amazon are saying were delivered late, a huge amount of them were actually delivered on time but just not scanned.
We are in the exact same boat, although not to as extreme an amount, as we use tracked 24 and 48 for a lot of our shipping, but we dropped from 98% to 91% overnight when this change kicked in - we've raised a support case (Case ID 10059570802 in case the mods are listening! :)), and posted our own forum thread with mods tagged for help, but so far no help has been forthcoming
Seller_yylt4LmSkAuNg
Postees1, that's the point, they AREN'T delivered late - CRL24 and 48 only get scanned around 75% of the time, by Royal Mail's own admission (the scan is apparently optional!) - so of all these items that Amazon are saying were delivered late, a huge amount of them were actually delivered on time but just not scanned.
We are in the exact same boat, although not to as extreme an amount, as we use tracked 24 and 48 for a lot of our shipping, but we dropped from 98% to 91% overnight when this change kicked in - we've raised a support case (Case ID 10059570802 in case the mods are listening! :)), and posted our own forum thread with mods tagged for help, but so far no help has been forthcoming
Seller_d8YGbIjNqwFxn
Mine is still very poor it is has gone up a little but sitting at 54%
No idea if it is a glitch or a change of policy.
I haven't bothered raising a case with Support, I know that they won't understand the issue....
Seller_d8YGbIjNqwFxn
Mine is still very poor it is has gone up a little but sitting at 54%
No idea if it is a glitch or a change of policy.
I haven't bothered raising a case with Support, I know that they won't understand the issue....
Seller_yylt4LmSkAuNg
Support are struggling with it, yes! But Mods tend to ask for a support case ID if they step in to help, so thought we'd get it in ready!
Ours is also still low - this is definitely a change to what's included, but not a particularly fair one - I feel if this stuff was all delivered late we'd have already known about it via customer feedback and refunds.
Seller_yylt4LmSkAuNg
Support are struggling with it, yes! But Mods tend to ask for a support case ID if they step in to help, so thought we'd get it in ready!
Ours is also still low - this is definitely a change to what's included, but not a particularly fair one - I feel if this stuff was all delivered late we'd have already known about it via customer feedback and refunds.
Simon_Amazon
Hello Sellers,
@Seller_yylt4LmSkAuNg, I just checked the case ID 10059570802, I will follow up on it. Please don't hesitate to reach out if you have any updates from your end. I will also close your thread On-Time Delivery Rate suddenly dropped massively to avoid confusion, we can follow up under this thread.
@Seller_d8YGbIjNqwFxn, Could you please reach out to our Seller Support first and provide the Case ID?
Best,
Simon
Simon_Amazon
Hello Sellers,
@Seller_yylt4LmSkAuNg, I just checked the case ID 10059570802, I will follow up on it. Please don't hesitate to reach out if you have any updates from your end. I will also close your thread On-Time Delivery Rate suddenly dropped massively to avoid confusion, we can follow up under this thread.
@Seller_d8YGbIjNqwFxn, Could you please reach out to our Seller Support first and provide the Case ID?
Best,
Simon
Seller_d8YGbIjNqwFxn
I have raised a case with Seller Support 10073273342
I will let you know what they come back with
Seller_d8YGbIjNqwFxn
I have raised a case with Seller Support 10073273342
I will let you know what they come back with
Seller_QDt7saVBXUDz9
Our ODTR rate normally sits around the 95%. We ship CRL 24/48. Last week it dropped overnight to 71% and has continually hovered around 70% ever since.
As has already been discussed the cause of this drop in OTDR is that Amazon are now including orders not scanned on delivery by Royal Mail. This is obviously something we have no control over.
Normally when our ODTR metric dropped to below 90% Amazon would then show extended delivery dates to the customer. However are advertised delivery dates have not been padded YET, they seem to be what we would consider normal.
Has anyone else suffered extended delivery dates due to this drastic drop in OTDR?
Seller_QDt7saVBXUDz9
Our ODTR rate normally sits around the 95%. We ship CRL 24/48. Last week it dropped overnight to 71% and has continually hovered around 70% ever since.
As has already been discussed the cause of this drop in OTDR is that Amazon are now including orders not scanned on delivery by Royal Mail. This is obviously something we have no control over.
Normally when our ODTR metric dropped to below 90% Amazon would then show extended delivery dates to the customer. However are advertised delivery dates have not been padded YET, they seem to be what we would consider normal.
Has anyone else suffered extended delivery dates due to this drastic drop in OTDR?
Seller_rnpzxTxNUpgwL
Mine rate has been 100% for a very long tome but has just dropped to 92.81%. I always post items the next even though, like an order received may not need to be shipped until the Tuesday. I routinely do this. I also always enter the VTR code either while at home or using my mobile phone. That is all I can do. Royal Mail take over as soon as I visit the post office and pay the postage. So, it looks like I am being punished by Amazon for the order not arriving on time. WHAT? What kind of crazy system blames me for something I cannot control. Helpful answers would be much appreciated.
Seller_rnpzxTxNUpgwL
Mine rate has been 100% for a very long tome but has just dropped to 92.81%. I always post items the next even though, like an order received may not need to be shipped until the Tuesday. I routinely do this. I also always enter the VTR code either while at home or using my mobile phone. That is all I can do. Royal Mail take over as soon as I visit the post office and pay the postage. So, it looks like I am being punished by Amazon for the order not arriving on time. WHAT? What kind of crazy system blames me for something I cannot control. Helpful answers would be much appreciated.
