ASIN Brand hijacked- URGENT!
@Jim_Amazon @Sandy_Amazon
Hi Jim,
I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.
ASIN: B0DJPS8CT4
CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.
I have also reported violation on Brand Registry, Case ID: 17403172411
Please help me!! I am the only brand registered owner of OHaai, need protection.
ASIN Brand hijacked- URGENT!
@Jim_Amazon @Sandy_Amazon
Hi Jim,
I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.
ASIN: B0DJPS8CT4
CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.
I have also reported violation on Brand Registry, Case ID: 17403172411
Please help me!! I am the only brand registered owner of OHaai, need protection.
60 replies
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.
I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.
Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.
Best, Dougal
Seller_8x3sNQfLEdD3H
Perfect thank you @Dougal_Amazon for your support. I will do the test buy, for now the hijacker is not on the buy box since they occupied but I will follow the process and report as we have no authorized resellers allowed on our brand.
Dougal_Amazon
Hi @Seller_8x3sNQfLEdD3H,
Definitely let me know how it goes and since you mentioned :
I do want to point out that Exclusive Distribution is not a type of notice that is accepted. Please reference the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page. For ease, this is 1 of those notices:
- Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution.
I do understand what you mean here, but know that not authorizing a reseller is not a sufficient enough reason by itself to request the offer be removed. Since you don't ship to anyone else, they most likely do not have your actual product so you will be able to describe what IP is being violated OR what abuse of Amazon policy is being committed.
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon, I have placed a test buy order, awaiting for the product, once it comes will update you & also take the appropriate action the same day. thanks.
Dougal_Amazon
Hi @Seller_8x3sNQfLEdD3H,
Happy to help and please let me know if you need anything else.
Best, Dougal
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon received the product, its just a sheet of patch, no box package with barcode, should I report through seller central report abuse( product not as described) same process? Also, just left seller feedback on their profile.
Seller_8x3sNQfLEdD3H
Complaint ID: 17680374181
Just reported them the same format as last time @Dougal_Amazon under product received is different than what was described section through report abuse. I would appreciate it if you can help expedite it as last time it took > 30 days, lost sales, again losing.
Please help.
Seller_8x3sNQfLEdD3H
I received the below response, why? I am confused. What I need to do, its urgent!
Amazon <no-reply-notice-outreach@amazon.com>
5:56 PM (12 minutes ago)
to me
Hello,
Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DJPS8CT4 for the violation type selected.
ASIN: B0DJPS8CT4
Order ID (if applicable): 112-2157973-6717856
Complaint ID: 17680374181
Seller_8x3sNQfLEdD3H
I reported them under the category another seller attempting to harm my business.
Complaint ID: 17679420171.
Why my previous complaint says no action can be taken?
Seller_8x3sNQfLEdD3H
@Dougal_Amazon
I have logged 2 complaints through report abuse-
1. Product not as described- Complaint ID: 17680374181 ( for which I received an automatic response which I sent you, no violation has been identified, tried sending an email to appeal notice-dispute@amazon.com with images, not sure what they will do) but why is it not considered in first place?
2. Another seller attempting to harm my business- Complaint ID: 17679420171.
I hope this can be escalated to the concerned team quickly. Please help me. Thanks.
Seller_8x3sNQfLEdD3H
Hi @Dougal_Amazon
I am thinking to halt my business here! my other ASIN B0DJLN6NDK is also trying to get hijacked, helium 10 shared me hijacker alert,
LUMY STORE: https://www.amazon.com/s?me=AYWV25QNROU3O&marketplaceID=ATVPDKIKX0DER
I find 0 protection for sellers, its such a pain we keep doing test buy, report and Amazon simply replies no action can be taken. I know trademark is critical but that does not mean we are not getting protection, this is disappointing, all these chinese knockoffs taking over the listing.
Dougal_Amazon
Hello @Seller_8x3sNQfLEdD3H,
The Seller from Order ID: 112-2157973-6717856 is not currently on the listing and if that is what the investigation team came across, that would explain the response you received. They cannot remove a Seller's offer from a listing if their isn't one.
As for 17679420171, since that is different in nature it is still being reviewed/investigated so I cannot comment on this one.
As of today, there are no other sellers with offers on the ASIN in your complaint ID's or the ASIN you listed here.
Please let me know if you need any additional assistance.
Best, Dougal
