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Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

95 views
60 replies
Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
Reply
user profile
Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
60 replies
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon can you please help me with it? I would like to do it the right way first itself unlike last time, since I did multiple times the previous time I like to understand what version of the content did I on the complaint ID through which action was taken to remove chuwudianzi. Complaint ID: 17571714831 (the one which enabled amazon to take action)

Please help.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My recommendation is to complete a test buy first to best understand what the issue is (incorrect product, TM violation etc.) Then depending on what you find on the product or its packaging you will proceed accordingly:

For any suspected Intellectual Property (IP) infringements, follow the Intellectual Property for Rights Owners help page for what constitutes an enforceable IP infringement and then proceed to using the report a violation tool on the Brand Registry site as needed.

If the product does not specifically violation your IP, but is clearly not the same product report abuse via your Account Health Dashboard in Seller Central and select "The product received is different than the product on the detail page (different version, model or product)." Include the most relevant info as well. For example, in your last submission, the FNSKU on the label was viewable which was used in the investigation.

Please let me know if you have any other questions.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Perfect thank you @Dougal_Amazon for your support. I will do the test buy, for now the hijacker is not on the buy box since they occupied but I will follow the process and report as we have no authorized resellers allowed on our brand.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Definitely let me know how it goes and since you mentioned :

user profile
Seller_8x3sNQfLEdD3H
no authorized resellers allowed on our brand.
View post

I do want to point out that Exclusive Distribution is not a type of notice that is accepted. Please reference the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page. For ease, this is 1 of those notices:

  • Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution.

I do understand what you mean here, but know that not authorizing a reseller is not a sufficient enough reason by itself to request the offer be removed. Since you don't ship to anyone else, they most likely do not have your actual product so you will be able to describe what IP is being violated OR what abuse of Amazon policy is being committed.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon, I have placed a test buy order, awaiting for the product, once it comes will update you & also take the appropriate action the same day. thanks.

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Happy to help and please let me know if you need anything else.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon received the product, its just a sheet of patch, no box package with barcode, should I report through seller central report abuse( product not as described) same process? Also, just left seller feedback on their profile.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

Complaint ID: 17680374181

Just reported them the same format as last time @Dougal_Amazon under product received is different than what was described section through report abuse. I would appreciate it if you can help expedite it as last time it took > 30 days, lost sales, again losing.

Please help.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I received the below response, why? I am confused. What I need to do, its urgent!

Amazon <no-reply-notice-outreach@amazon.com>

5:56 PM (12 minutes ago)

to me

Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DJPS8CT4 for the violation type selected.

ASIN: B0DJPS8CT4

Order ID (if applicable): 112-2157973-6717856

Complaint ID: 17680374181

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I reported them under the category another seller attempting to harm my business.

Complaint ID: 17679420171.

Why my previous complaint says no action can be taken?

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon

I have logged 2 complaints through report abuse-

1. Product not as described- Complaint ID: 17680374181 ( for which I received an automatic response which I sent you, no violation has been identified, tried sending an email to appeal notice-dispute@amazon.com with images, not sure what they will do) but why is it not considered in first place?

2. Another seller attempting to harm my business- Complaint ID: 17679420171.

I hope this can be escalated to the concerned team quickly. Please help me. Thanks.

00
Follow this discussion to be notified of new activity
user profile
Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

95 views
60 replies
Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
Reply
user profile
Seller_8x3sNQfLEdD3H

ASIN Brand hijacked- URGENT!

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
user profile

ASIN Brand hijacked- URGENT!

by Seller_8x3sNQfLEdD3H

@Jim_Amazon @Sandy_Amazon

Hi Jim,

I found through other seller posts, wanted to reach out as my ASIN is hijacked since March 6, reported abuse, case is filed but the hijacker sits on my listing starting 8AM every morning up until 9PM EST. Steals buy box, sales. They have already got counterfeit in their seller feedback, not sure why they are not trashed yet.

ASIN: B0DJPS8CT4

CaseID: 17398292161, required screenshots, case history is presented already to internal team & is being reviewed, I just wanted to know the timeline for the same & what is exactly happening since its a week, I lost rank/sales and completely anxious.

I have also reported violation on Brand Registry, Case ID: 17403172411

Please help me!! I am the only brand registered owner of OHaai, need protection.

Manage your brand
Tags:Brand Stores, Counterfeit, Intellectual property infringements
00
95 views
60 replies
Reply
60 replies
60 replies
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Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon can you please help me with it? I would like to do it the right way first itself unlike last time, since I did multiple times the previous time I like to understand what version of the content did I on the complaint ID through which action was taken to remove chuwudianzi. Complaint ID: 17571714831 (the one which enabled amazon to take action)

Please help.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My recommendation is to complete a test buy first to best understand what the issue is (incorrect product, TM violation etc.) Then depending on what you find on the product or its packaging you will proceed accordingly:

For any suspected Intellectual Property (IP) infringements, follow the Intellectual Property for Rights Owners help page for what constitutes an enforceable IP infringement and then proceed to using the report a violation tool on the Brand Registry site as needed.

If the product does not specifically violation your IP, but is clearly not the same product report abuse via your Account Health Dashboard in Seller Central and select "The product received is different than the product on the detail page (different version, model or product)." Include the most relevant info as well. For example, in your last submission, the FNSKU on the label was viewable which was used in the investigation.

Please let me know if you have any other questions.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Perfect thank you @Dougal_Amazon for your support. I will do the test buy, for now the hijacker is not on the buy box since they occupied but I will follow the process and report as we have no authorized resellers allowed on our brand.

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Definitely let me know how it goes and since you mentioned :

user profile
Seller_8x3sNQfLEdD3H
no authorized resellers allowed on our brand.
View post

I do want to point out that Exclusive Distribution is not a type of notice that is accepted. Please reference the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page. For ease, this is 1 of those notices:

  • Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution.

I do understand what you mean here, but know that not authorizing a reseller is not a sufficient enough reason by itself to request the offer be removed. Since you don't ship to anyone else, they most likely do not have your actual product so you will be able to describe what IP is being violated OR what abuse of Amazon policy is being committed.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon, I have placed a test buy order, awaiting for the product, once it comes will update you & also take the appropriate action the same day. thanks.

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Happy to help and please let me know if you need anything else.

Best, Dougal

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon received the product, its just a sheet of patch, no box package with barcode, should I report through seller central report abuse( product not as described) same process? Also, just left seller feedback on their profile.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

Complaint ID: 17680374181

Just reported them the same format as last time @Dougal_Amazon under product received is different than what was described section through report abuse. I would appreciate it if you can help expedite it as last time it took > 30 days, lost sales, again losing.

Please help.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I received the below response, why? I am confused. What I need to do, its urgent!

Amazon <no-reply-notice-outreach@amazon.com>

5:56 PM (12 minutes ago)

to me

Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DJPS8CT4 for the violation type selected.

ASIN: B0DJPS8CT4

Order ID (if applicable): 112-2157973-6717856

Complaint ID: 17680374181

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I reported them under the category another seller attempting to harm my business.

Complaint ID: 17679420171.

Why my previous complaint says no action can be taken?

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon

I have logged 2 complaints through report abuse-

1. Product not as described- Complaint ID: 17680374181 ( for which I received an automatic response which I sent you, no violation has been identified, tried sending an email to appeal notice-dispute@amazon.com with images, not sure what they will do) but why is it not considered in first place?

2. Another seller attempting to harm my business- Complaint ID: 17679420171.

I hope this can be escalated to the concerned team quickly. Please help me. Thanks.

00
Follow this discussion to be notified of new activity
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My name is Dougal from the Community Manager Team and I happy to assist wherever I am able. The case ID and complaint ID you mentioned which are both still in review so I cannot comment on how that will turn out.

I always advise reviewing the Intellectual Property for Rights Owners help page. I suggest paying specific attention to the "Types of notices not accepted on Amazon," section. Specifically the Exclusive Distribution bullet point. Report a violation submissions should include Specific identification of the IP you believe is infringed.

Please let me know if you have any further questions or if you need assistance after a decision is made on your complaint ID.

Best, Dougal

10
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon can you please help me with it? I would like to do it the right way first itself unlike last time, since I did multiple times the previous time I like to understand what version of the content did I on the complaint ID through which action was taken to remove chuwudianzi. Complaint ID: 17571714831 (the one which enabled amazon to take action)

Please help.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon can you please help me with it? I would like to do it the right way first itself unlike last time, since I did multiple times the previous time I like to understand what version of the content did I on the complaint ID through which action was taken to remove chuwudianzi. Complaint ID: 17571714831 (the one which enabled amazon to take action)

Please help.

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My recommendation is to complete a test buy first to best understand what the issue is (incorrect product, TM violation etc.) Then depending on what you find on the product or its packaging you will proceed accordingly:

For any suspected Intellectual Property (IP) infringements, follow the Intellectual Property for Rights Owners help page for what constitutes an enforceable IP infringement and then proceed to using the report a violation tool on the Brand Registry site as needed.

If the product does not specifically violation your IP, but is clearly not the same product report abuse via your Account Health Dashboard in Seller Central and select "The product received is different than the product on the detail page (different version, model or product)." Include the most relevant info as well. For example, in your last submission, the FNSKU on the label was viewable which was used in the investigation.

Please let me know if you have any other questions.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hello @Seller_8x3sNQfLEdD3H,

My recommendation is to complete a test buy first to best understand what the issue is (incorrect product, TM violation etc.) Then depending on what you find on the product or its packaging you will proceed accordingly:

For any suspected Intellectual Property (IP) infringements, follow the Intellectual Property for Rights Owners help page for what constitutes an enforceable IP infringement and then proceed to using the report a violation tool on the Brand Registry site as needed.

If the product does not specifically violation your IP, but is clearly not the same product report abuse via your Account Health Dashboard in Seller Central and select "The product received is different than the product on the detail page (different version, model or product)." Include the most relevant info as well. For example, in your last submission, the FNSKU on the label was viewable which was used in the investigation.

Please let me know if you have any other questions.

Best, Dougal

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Perfect thank you @Dougal_Amazon for your support. I will do the test buy, for now the hijacker is not on the buy box since they occupied but I will follow the process and report as we have no authorized resellers allowed on our brand.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Perfect thank you @Dougal_Amazon for your support. I will do the test buy, for now the hijacker is not on the buy box since they occupied but I will follow the process and report as we have no authorized resellers allowed on our brand.

00
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Definitely let me know how it goes and since you mentioned :

user profile
Seller_8x3sNQfLEdD3H
no authorized resellers allowed on our brand.
View post

I do want to point out that Exclusive Distribution is not a type of notice that is accepted. Please reference the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page. For ease, this is 1 of those notices:

  • Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution.

I do understand what you mean here, but know that not authorizing a reseller is not a sufficient enough reason by itself to request the offer be removed. Since you don't ship to anyone else, they most likely do not have your actual product so you will be able to describe what IP is being violated OR what abuse of Amazon policy is being committed.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Definitely let me know how it goes and since you mentioned :

user profile
Seller_8x3sNQfLEdD3H
no authorized resellers allowed on our brand.
View post

I do want to point out that Exclusive Distribution is not a type of notice that is accepted. Please reference the "Types of notices not accepted on Amazon," section of the Intellectual Property for Rights Owners help page. For ease, this is 1 of those notices:

  • Exclusive Distribution (except in China, France, and the United Arab Emirates) – Amazon does not enforce exclusive distribution rights except within the countries that have laws specifically referring to selective or exclusive distribution.

I do understand what you mean here, but know that not authorizing a reseller is not a sufficient enough reason by itself to request the offer be removed. Since you don't ship to anyone else, they most likely do not have your actual product so you will be able to describe what IP is being violated OR what abuse of Amazon policy is being committed.

Best, Dougal

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon, I have placed a test buy order, awaiting for the product, once it comes will update you & also take the appropriate action the same day. thanks.

10
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon, I have placed a test buy order, awaiting for the product, once it comes will update you & also take the appropriate action the same day. thanks.

10
Reply
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Happy to help and please let me know if you need anything else.

Best, Dougal

00
user profile
Dougal_Amazon
In reply to: Seller_8x3sNQfLEdD3H’s post

Hi @Seller_8x3sNQfLEdD3H,

Happy to help and please let me know if you need anything else.

Best, Dougal

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon received the product, its just a sheet of patch, no box package with barcode, should I report through seller central report abuse( product not as described) same process? Also, just left seller feedback on their profile.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Dougal_Amazon’s post

Hi @Dougal_Amazon received the product, its just a sheet of patch, no box package with barcode, should I report through seller central report abuse( product not as described) same process? Also, just left seller feedback on their profile.

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

Complaint ID: 17680374181

Just reported them the same format as last time @Dougal_Amazon under product received is different than what was described section through report abuse. I would appreciate it if you can help expedite it as last time it took > 30 days, lost sales, again losing.

Please help.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

Complaint ID: 17680374181

Just reported them the same format as last time @Dougal_Amazon under product received is different than what was described section through report abuse. I would appreciate it if you can help expedite it as last time it took > 30 days, lost sales, again losing.

Please help.

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I received the below response, why? I am confused. What I need to do, its urgent!

Amazon <no-reply-notice-outreach@amazon.com>

5:56 PM (12 minutes ago)

to me

Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DJPS8CT4 for the violation type selected.

ASIN: B0DJPS8CT4

Order ID (if applicable): 112-2157973-6717856

Complaint ID: 17680374181

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I received the below response, why? I am confused. What I need to do, its urgent!

Amazon <no-reply-notice-outreach@amazon.com>

5:56 PM (12 minutes ago)

to me

Hello,

Thank you for your report of a suspected policy violation. We cannot take action on the report as no violation has been identified on the reported B0DJPS8CT4 for the violation type selected.

ASIN: B0DJPS8CT4

Order ID (if applicable): 112-2157973-6717856

Complaint ID: 17680374181

00
Reply
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I reported them under the category another seller attempting to harm my business.

Complaint ID: 17679420171.

Why my previous complaint says no action can be taken?

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Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

I reported them under the category another seller attempting to harm my business.

Complaint ID: 17679420171.

Why my previous complaint says no action can be taken?

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Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon

I have logged 2 complaints through report abuse-

1. Product not as described- Complaint ID: 17680374181 ( for which I received an automatic response which I sent you, no violation has been identified, tried sending an email to appeal notice-dispute@amazon.com with images, not sure what they will do) but why is it not considered in first place?

2. Another seller attempting to harm my business- Complaint ID: 17679420171.

I hope this can be escalated to the concerned team quickly. Please help me. Thanks.

00
user profile
Seller_8x3sNQfLEdD3H
In reply to: Seller_8x3sNQfLEdD3H’s post

@Dougal_Amazon

I have logged 2 complaints through report abuse-

1. Product not as described- Complaint ID: 17680374181 ( for which I received an automatic response which I sent you, no violation has been identified, tried sending an email to appeal notice-dispute@amazon.com with images, not sure what they will do) but why is it not considered in first place?

2. Another seller attempting to harm my business- Complaint ID: 17679420171.

I hope this can be escalated to the concerned team quickly. Please help me. Thanks.

00
Reply
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