SAFE T Claim Denied
Hi,
The customer returned the product via Royal Mail (Tracking ID: QY447965817GB).
The parcel never returned to me and is struck with Royal Mail from 25 March 2025. Amazon refunded the customer as well without confirming the delivery status.
Please see attached Images for Courier proof and SAFE-T Claim ID: 55875-15590-0464161
I want my funds back.
@Julia_Amazon @Julia_Amzn @Ezra_Amazon @Winston_Amazon @Simon_Amazon
@Sarah_Amzn
0 replies
Seller_d8YGbIjNqwFxn
Your claim lies with Royal Mail. Go to there online claims and you have an option to raise a claim for a pre-printed returns label provided by an Online Marketplace.
I currently have a claim in place for an almost identical scenario but haven't heard back from RM yet.
Amazon are correct that they have refunded the customer as the item has been returned. It is not the customers fault it has been lost. So a SAFE-T Claim will not work in this instance as your claim is with the courier.
