Competitor changed image and hijacked the listing
Hello,
RE: ASIN B002RT71RM in Canada.
We believe a competitor ID A3F10S01Z9KIQ5 has changed the image to reflect a smaller bottle, and they dropped their price to match that image, despite the rest of the listing still showing the previous correct details.
Their items are in FBA, kindly do a bin check / revert the listing back to it's original image.
I don't know if they accidentally sent the wrong item and trying to change the listing to make it work, or they just want to be able to beat everyone's price by selling much cheaper, either way this is a clear violation of Amazon's policies and should be taken up urgently.
Thank you.
0 replies
Christine_Amazon
Hello @Seller_1idNlTUpfKbZW
Christine here from Amazon Forums.
When multiple sellers sell the same product through a single detail page, Amazon automatically combines the best product data from various seller submissions to ensure customers get the best experience. Sellers and manufacturers can contribute product information on the product detail page. When evaluating contributions, we consider sales volume, refund rate, customer feedback and A-to-z Guarantee claims.
Also, I do have 2 questions.
1- Are you the brand owner for this ASIN.
2- Can you share with me the case ID with seller support for the report of the violation.
I will be waiting for your reply.
Christine.
