Customer has sent me the wrong item But Amazon has already applied the refund. Please advise

Hi,

I was expecting a parcel from a customer. Amazon already applied the refund. Today We received the parcel and it has got a different item inside which is not ours.

How do we resolve this as Amazon has already applied the customer the refund? Please advise.

Regards,

116 views

5 replies

Manage Buyer Experience

Tags:Customer, Refunds

5 replies

Seller_SITNVuZK87zGK

2 years ago

In reply to: Seller_bsTyMPQu5VJBe’s post

You need to go through a safe t claim.

Seller_Zm6mSLypM9kp8

2 years ago

In reply to: Seller_bsTyMPQu5VJBe’s post

File a SAFE-T Claim here: https://sellercentral.amazon.co.uk/safet-claims/ref=xx_safet_dnav_xx

Provide the details and photo of the item received, its box with postage label on it and also the item originally sent.

Maja_Amazon

2 years ago

In reply to: Seller_bsTyMPQu5VJBe’s post

Good morning!

Thanks for reaching out on Seller Forums.

If that is your fist Safe-T Claim let me link here the Help Page which covers what is Safe-T Claim, reimbursement values and restrictions, how to file a claim etc.

Hope it helps!
Best,
Maja

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