I used to be able to ship internationally from my individual selling plan on Amazon Marketplace. I still have the option to select international ROW shipping when I create a product. But when I check the listing, international/ROW shipping has been unchecked. Amazon Seller Support claim that you can't ship internationally on an individual seller plan. I know I used to be able to and I can find no evidence that the situation has changed. Can anyone who is an individual seller confirm or deny that they are able to ship internationally?

We’ve been experiencing a surge in unjustified refunds from Amazon to customers, as well as repeated SAFE-T claim rejections for situations that seem clearly invalid. Below are two examples of what seems like unacceptable decisions, especially given the amounts involved:

1-Prime Orders & DPD Late Delivery;

We routinely ship Prime orders on Sundays using Buy Shipping DPD, but one Sunday DPD failed to show up despite our best efforts (including multiple phone calls). They later wrote and accepted their fault.

One parcel in these , worth £320, was delivered a day late as a result, and all tracking evidence was perfect. The customer claimed non-receipt three days later and was refunded in full.

We raised a SAFE-T claim based on solid delivery evidence, but it was rejected due to the one-day delay although, customer claim was for none receipt. Despite two appeals, they stand by their decision.

Additionally, we can’t claim compensation from DPD as they provided proof of delivery.

2- Amazon EU SRL Orders & Unrecognised Order IDs;

A year and a half ago, we shipped multiple Prime orders from Amazon EU SRL with correct end customer delivery details and delivered promptly. However, we began receiving refunds to customers, but the order IDs didn’t match any records in our system.

After extensive communication, it became clear that these were Amazon’s own orders to customers, but the system still wouldn’t recognise the IDs.

SAFE-T claims were automatically rejected as system can't recognise, and the issue remains unresolved even after over a year and hundreds of pounds involved.

Has anyone else faced similar issues? Any suggestions on how to escalate or get help from the mods?

I noticed a sudden drop in my sales data on Seller Central. Earlier, my sales were showing 14K+, but now they are showing only 7.5K. Even yesterday's sales seem lower than what they were before. No orders were canceled or refunded. Is anyone else facing this issue? Could this be an Amazon glitch?"

Our VTR is currently 77.8% calculated on 2 invalid shipments over 9 orders. We ship roughly 1500 orders per month through Amazon Buy Shipping linked to our Royal Mail account (Large Letter and Small Parcel format). We occasionally use a shipping service outside of Amazon if its a larger order or international.

RM24 and RM48 services purchased through Amazon Buy Shipping used to be included in the VTR rate which was fine as any small problem we had with a shipment was still only a small percentage of the total number of shipments.

It now seems harsh that if 1 or 2 mistakes are made per month over 1500 shipments then these have a huge impact on our VTR just because most of our orders are now exempt from the VTR calculations?

We will aim to reduce any human errors this side but 77.8 isn't a fair representation of the total number of orders we ship without issue.

As a theoretical example of how current VTR is calculated:

If we had 100,000 orders per month and 99,999 were exempt but we had 1 invalid order because shipping was purchased outside of Amazon and the tracking wasn't accepted, this would be picked up on the VTR and give us a score of 0% (0/1) rather than the old system which would be 99,999/100,000 = 99.99%

Surely this is some sort of oversight?

I've tried calling seller support but I've only been able to get scripted website based responses so far!..

“I need help from a moderator!

My US Seller account has disappeared from my login and I can’t get into it. I can only see my other Marketplaces, like the EU and such. The US, CA and MX do not appear anywhere.

Please help!”