here i am again

im trying to chase these cases as it seems its only down to being lucky to get an agent who knows what they are doing

i have proof of ownership and the inventory ledger shows it was initally recieved.

someone help me fix this issue

11268850112

11269378882

11269592822

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

We are contacting you with serious concern regarding the ongoing rejection of our trademark infringement complaints submitted through the Report a Violation tool. Over the last 6 months, we have filed 92 complaints, of which 61 have been rejected, with an overall acceptance rate of only 22%. As a result, we have now received multiple internal warnings that our brand protection tools are at risk of being revoked — a consequence that would be severely damaging to our legitimate brand enforcement operations on Amazon.

we have followed the route of escalating the complaints through Contact Us > Escalate previously submitted issue. , multiple times , however we get the same automated response when we try escalate it .

The core issue is that our valid complaints regarding unauthorized parallel imports are being automatically rejected with identical template responses, which mischaracterize the nature of our reports as “distribution agreement disputes.” This is factually and legally incorrect. We are not raising issues related to distribution. These complaints relate to trademark misuse via unauthorized regional imports, which under UK trademark law (Trade Marks Act 1994, Section 10) constitutes direct infringement.

Looking at my account several thousand £ has been given in refunds for products sold up to 18 months ago. When it was released that mineral oil was contained in the ingredients of some Jolly Rancher candy i immediately withdrew the stock units.

Under the Consumer Rights Act 2015, if a product is faulty, you have the right to a full refund within the first 30 days of purchase.

After 30 days:

If the issue is discovered after 30 days, but within the first six months, you are entitled to a repair or replacement, and if that is unsuccessful, a full refund.

Perishable goods:

For perishable goods, the 30-day limit may be shorter and based on how long the item would reasonably be expected to last.

Has anyone else found them in this same position... with perishable items

Amazon them selves say that you can hide pricing information and when you do on invoice they do not accept that and ask for further proff of tracation from your bank account. A total scam is going on. There is no alteration in the invoice only prices has been hide out. and this is what we have been facing for past few times until the invoices are not showing the prices invoices are not being accepted. More over this is a clear act of storing data to aproach the suppliers by Amazon them selves and take over business from rest of the sellers. What Amazon has been doing so far.

We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

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