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Seller_gAhPNiLrkfTcr
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Seller_gAhPNiLrkfTcr
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We invite you all to our upcoming Ask Amazon Event. This time, we'll be addressing your questions about the new Manage All Inventory experience.

Do you have any queries or feedback regarding the New Manage All Inventory Interface? Join our Ask Amazon event on 1st October 2024, from 9 am to 5 pm (BST), and post your questions and comments in the dedicated Manage All Inventory Ask Amazon thread. We'll collaborate closely with our Manage Your Inventory Team to provide answers.

Please note: This event is intended for general questions and we cannot provide advice or feedback on individual claims.

We look forward to addressing your queries!

If you're not yet familiar with the Manage All Inventory interface updates, here's a list of the new features:

  • Customise your table view to suit your business needs. Click the gear icon to navigate to the Preferences page and set your default view.
  • Find your product variations organised as a single expandable group within your product list.
  • Sort listings by product performance metrics (Last 30-day sales, units, page views, and sales rank).
  • Easily access pricing and inventory details via updated pop-ups with comprehensive information in a single place.
  • Search for multiple products simultaneously.

.

Have a great day, and see you at the New Manage All Inventory Experience Ask Amazon Event!

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Seller_CXPWSqpDIExiS
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Can someone please advise me what to do here. I found like 5 products that all required invoices to sell. I submitted all of them and was approved, then I tried to sell these products and am met with "We are not accepting applications to sell:

Other Beauty category in Used, Refurbished, Collectible condition(s)

Other product(s)"

The products are all in new condition and I really don't understand what has actually happened. I can't even submit a new selling application because I am already approved. Does anybody know the fix to this please?

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Seller_gqP3LQPw6KysS
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Total balance not updating
by Seller_gqP3LQPw6KysS

Anyone else's total balance not updating?

We shipped over 50 orders this morning and our Total Balance hasn't changed all day. We usually disburse every Saturday evening but are reluctant to do so until we figure this out.

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Seller_zVTgefJBF9QJv
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Hi,

I found a cheap solution to prep packages, using a shipping container, I will lock it with a combination lock. As there is a 4hour time frame in which they will pick up, and I am working 9-5, I wont be there to open the container for them. Could i just give them the code to the lock and tell them to open themselves and pick the boxes up ? Or does this Violate some UPS policy due to liability concerns?

I might just keep the unit open for the day to prevent any problems, bit risky though.

Thanks

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Seller_vijjPUI46bUSN
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Listing used books
by Seller_vijjPUI46bUSN

Hi everyone,

I posted a while back regarding the new layout for adding a product.

Can I ask anyone who sells used books do you still fill out the condition description when adding products/listing? I've noticed now on the new layout there is no option to do this and you now have to click on edit listing to be able to do this. When you click edit listing it wont let you fill out condition description without having to fill out all the safety and compliance details.

Any advice would be much appreciated. Apologies if Its me being silly.

Thanks

Liam

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Seller_PySdyFt3zizjN
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Invalid payment method
by Seller_PySdyFt3zizjN
Amazon replied

Hi,

Yesterday evening I got an email my payment is invalid however I have been using same payment method for last two years and is going to be expire in August 2025.

I updated same payment method and system charged me £1 and I even got payment today morning as well which I withdrew last week.

I raised a case with SS and they suggested me re drive the payment method I did and every time system charged me £1 however my issue is still there. I did not have access to my account and I got an email all my inventory has been stranded as well.

My case id is : 10208121962

I need urgent expert advice.

Regards

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Seller_QngOguTpBSoOo
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Refunds - the big Amazon scam!
by Seller_QngOguTpBSoOo

we are getting a load of orders refunded for no apparent reason

well the reason we get in the email is "not as described"

we get no notification from the customers about this just instant refunds from amazon

we sell sweets and crisps and the products are exactly as described on the listings and there is no reason for customers to get a refund

why does amazon just instantly refund someone without the customer contacting us?

why do we have to put up with this loss of income?

is there any way to stop this?

crazy!

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Seller_XxRuQFRxEzWiH
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We have a listing that we created and own the brand registry for.

This is one of our top selling listings that we have been selling on for nearly 2 years:

https://www.amazon.co.uk/dp/B0C6FLWXQL?ref=myi_title_dp

We made a slight change to the title today and Amazon immediately marked the listing as inactive and all of our inventory as stranded.

When we try to 'fix listing issue' we are told the following:

'Request selling approval for policy compliance

Reason: Product requires approval to sell.'

Which is clearly not correct as we own the listing and do not require any approval to sell.

When we do try to try to 'request to sell' we are told '

'We are not accepting applications to sell:

Other product(s)'

Our small business is now losing money every day this listing is inactive. Any help is massively appreciated in this stressful time.

Thank you,

1 vote
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13 replies
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Seller_6QMhRBWzj5Jrw
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My sales are declining, what should I do
by Seller_6QMhRBWzj5Jrw

I've been down in sales for a while, and I'm expecting half of my revenue this month. I've done what I can, increased the advertising cost of the product, participated in the flash deal, and the result is that the advertising ACOS has increased, but the number of orders has decreased. I'm already overwhelmed, what should I do?

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Seller_Fg2fqaWOnEtha
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EVRI strike again
by Seller_Fg2fqaWOnEtha

EVRI lost one of my returns, a fairly expensive one for me as well returned, for a stupid reason (because the plug is white and not brown like the lamp!). Is there any updated method to get some money back? EVRI say that I need to contact Amazon but I know what will happen...thanks

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Seller_sg54Fq7GfBZzn
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Disgusting Safe T responses
by Seller_sg54Fq7GfBZzn

The Safe T team need to be investigated by either Amazon or an outside Agency for the responses to claims.

How can It be right for them to deny Safe T claims that meet the criteria ?

We have had an order where the buyer outright lied on the return reason. Return reason "Item arrived late"

Now here is the kicker, Amazon logistics delivered it and also delivered it a day early !

So the buyer is clearly lying. Safe T claim submitted with Evidence.

Amazon Safe T team then send us a denial, saying it qualifies for a free return and provide a link to the policy

In the policy reason 10 catagorically states "no longer needed wanted - buyer responsible".

Thats on the link THEY sent US !

It absolutely appalling

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