This is beyond unacceptable.

We issued a full refund over 70 days ago, and now the same buyer has somehow managed to open an A-to-Z claim on that already resolved order. The buyer does not have the item, has been returned and refunded in full, and yet Amazon has allowed this claim to proceed. How is this even possible?

This individual has ordered from us twice before and left two negative feedbacks within the very hour of delivery not just the same day, the same hour. We've reported this behaviour repeatedly, flagged it as abusive, and received no meaningful action in return either feedbacks remaining and keep harming my account.

Now, not only is this malicious buyer still active, they are being empowered to exploit the system further opening claims months after resolution. This is a clear breakdown in process and seller protection.

We are expected to meet the highest standards as sellers, yet we’re given zero defence against blatant abuse. Amazon’s failure to close such an obviously invalid claim is a direct threat to seller integrity and business stability.

Customer issue:

Property Damage or Personal Injury Incident

Delivery estimate: 18 February 2025 - 21 February 2025

We demand an explanation:

How is a claim allowed on a refunded order after 70+ days?

What safeguards are in place to prevent this kind of abuse?

Why are repeat offenders not being flagged and restricted?

Enough is enough. This treatment is not just unfair it is harmful. Amazon must be held accountable for failing to protect its sellers from this kind of exploitation.

Hello, my shipment of 98 bulbs worth about 9k pounds was delivered to the Amazon warehouse on April 7 and since then no activity, I opened a case that I missing my goods and got this response:

but there is nothing specific that I should do and no evidence provided like photos that something is wrong, the Philips Hue bulbs all have original SKUs so I dare say that the Amazon warehouse covered up my shipment and is trying to hide

My name is Jaswanth, I am part of the leadership team. I have reviewed the investigation for shipment FBA15K5H489X and found it to be accurate.We’ve reviewed and found that your shipment FBA15K5H489X contained items with missing or incorrect labels. Here's a list of the mislabelled items:

B0C61WSP97/98

Incorrect labels cause processing errors and delays in receiving your shipment into inventory. Verify that all labels have the correct SKU when you ship inventory.

Note: Amazon reserves the right to relabel items at the merchant's expense and destroy or liquidate mislabeled items if the owner is unknown.

Dear colleagues,

We manufacture a few products ourselves. We registered with GS1 and got all of our products verified by them. Then we started to try to list items on Amazon, that's when the problems started.

Firstly, our brand wasn't registered, we received an error 5665. Amazon support resolved this issue, our brand was registered and we finally received authorization to create new ASINs. I did create some manually - everything was working smoothly. But then life got in the way and I had to delay listing all of our products by 2 weeks.

When I finally got around to listing these products, I switched our account to the Professional plan, so that I can upload the products in a batch. Unfortunately, now I keep getting the error 5461. Seller support has been extremely unhelpful, they kept rejecting our requests to create new ASINs, and they claim that they cannot provide a reason why. I submitted all documents and pictures. Our facilities are visible, our product is correctly branded, our packaging and label information is up to date, we have a valid GS1 certificate and GTINs for all of the products. If need be, I can change the packaging or any other issue, it's not a problem, but Amazon support doesn't even list the reason.

We genuinely want to start selling on Amazon, it's a big platform. Our product is not cheap - Amazon could make money off of commissions. This practice is not only anti-competitive, but it also hurts Amazon's bottom line. Unfortunately, it's too big to care about a measly business. Shame.

I hope someone can help me or share any advice they may have.

Thank you!

Best regards

IP.

Hi everyone, I have a problem with my account. When I try to add some products to the listing, it tells me that my account does not qualify, although I was able to do so before. Please tell me what the problem is and how to fix it? Thank you.