Hi fellow sellers,
I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.
Over the past few months, I’ve dealt with multiple cases where:
Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).
Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.
Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.
Seller appeals were ignored or denied with copy-paste responses.
The only option left was to take court action just to recover the cost of lost goods and unfair refunds.
And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.
Enough is enough.
I’ve now written a formal letter to:
My local MP
The Department for Business and Trade
The Competition and Markets Authority (CMA)
And I’m reaching out to the Federation of Small Businesses (FSB)
📢 What I’m Asking:
We need legal reform to:
Hold platforms like Amazon accountable when they dismiss seller evidence.
Introduce independent dispute resolution, not just biased internal appeal systems.
Regulate courier services like Evri when they repeatedly fail to deliver properly.
Protect sellers from fraudulent buyers with a clear record of abuse.
Make platforms share liability — instead of pushing all the risk onto sellers.
👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.
Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.
