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I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.

I then get this response;

Hello from Amazon Selling Partner Support,

Thank you for reaching out. We are here to assist you with your case.

We can understand that you have requested regarding the ASIN re instatement issue .

We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.

During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.

I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.

How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.

Case ID:11066551232

@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

AI auto-change title function is useless and ridiculous, it always automatically adds some other people's brand words to my title, and then my product is taken down for abuse of trademark words.

WHY CREAT THIE USELESS FUCTIONS ??????

英国自发货一直用panther物流两年了，都可以查到轨迹的，但是最近有效追踪率不达标，panther20天后又把轨迹清楚了 怎么解决呢各位大神

@Seller_Huz6FT08OxHAR i have submit my proof of addreess document for 4 time but the all time got rejected and in the result my account has been deactivated and after that i have send the email to review team with my all personal documents and letter of explanation but again they respond that i can’t reactivate my account so please help me to reactivate my account and tell me where i have do mistake and please give me a chance to reactivate my account, because i can’t afford loss of my inventory because i am in initial stage in my business and i invest so much

Hi,

Our UK account was deactivated due to a rejected VAT number, caused by a mismatch between the information registered with HMRC and our business account name.

The only solution we have found so far has been to request a brand new VAT number from HMRC, ensuring that it fully matches the business account name we use across both the EU and the UK. However, the process is taking time, and our account has now been deactivated for over a month.

I understand that Amazon can grant a grace period in situations like this if we can provide evidence that a new VAT number has been requested — which we are able to do. Over the past three weeks, I have contacted support multiple times to request this grace period, but I keep receiving standard replies explaining how to submit a VAT number for approval, without addressing my actual request.

Would it be possible for someone to help escalate this matter to the VAT team? We would be extremely grateful for the opportunity to receive a grace period while waiting for our new VAT number to be issued.

Many thanks for your support.

Best regards,

@Seller_XUNeUuvrQDpgP

Brand aproval received on the 9th Jan. 2025 but can't still listing many products , after searching for about 100 product none will br sellable. Please help me.

Urgent: High-Value Fraud Case (£5,595.87) - Seeking Escalation Guidance

Hello Amazon Seller Community and Forum Admins,

We are reaching out for urgent assistance with a significant fraud case involving Order ID: 202-9780436-3289944, resulting in a loss of £5,595.87. Despite multiple communications with Seller Support, we have not received clear guidance or resolution. We hope the community or admins can help escalate this to the appropriate team.

Case Details:

Critical Issue: Amazon issued an unauthorized refund to the buyer while the package was still in transit, without an A-to-Z Guarantee claim or seller authorization.

Our Action: We provided the buyer with a prepaid return label to return the item to us.

Fraudulent Activity: The buyer returned a fake cosmetic ring instead of the original high-value item, clearly indicating deliberate fraud.

Financial Impact: £5,595.87 loss due to the improper refund and fraudulent return.

Actions Taken:

Filed a police report and Action Fraud case (Reference: NFRC250407287869).

Submitted evidence to Amazon, including:

Photos of the counterfeit item

Original invoice and product details

Action Fraud report confirmation

Reported via Seller Central > Account Health > Report Abuse, as instructed.

Contacted Seller Support multiple times (Case ID: 11034139312), but responses lack actionable steps or specify the responsible team.

Challenges:

Seller Support suggested filing a Safe-T claim, but this is not possible as Amazon issued the return label, not us.

Responses from Seller Support (from individuals claiming to be from the Leadership Team) are vague, referencing "the team responsible" without identifying them or providing an escalation path.

No progress on reimbursement for the unauthorized refund, despite clear evidence of fraud and a police report.

Questions for the Community/Admins:

Has anyone successfully escalated a high-value fraud case with a police report? If so, which team handled it, and how did you reach them?

What is the specific escalation path for cases involving unauthorized refunds and fraudulent returns?

Can forum admins assist in escalating this to Amazon’s internal fraud team or the UK Executive Team?

Are there alternative channels (e.g., emailing jeff@amazon.com) that have worked for similar cases?

Request:

We urgently request assistance in escalating this to the team responsible for fraud and unauthorized refund issues. If admins can review Case ID: 11034139312 and facilitate escalation, we would be grateful. Alternatively, please provide specific contact details or steps to reach the correct team.

We’ve also contacted Action Fraud and are considering further legal action, but our priority is resolving this through Amazon’s processes. Any advice or experiences from the community would be greatly appreciated.

Thank you for your support.

Sincerely,

Dazzlingrock Team

Contact: +1 (213) 622-3264 (U.S. business hours)

Note: We have followed Amazon’s guidelines for reporting fraud and provided all requested evidence. The issue stems from an improper refund initiated by Amazon’s system while the package was in transit, followed by the buyer’s fraudulent return of a fake item using our prepaid label.

I've created a shipment to be sent off to Amazon through their partnered courier program. I can't remember when I schudeled for the pickup. I'm sure it was meant to be today, but can't seem to find any correspondance for this. Or are these shipments meant to be taken to a local store when UPS collect from?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?