We sent out a parcel on 04th June via evri (label purchased through Amazon)

I assumed that the parcel had been delivered ok, but it seems that EVRI made a real mess of it...

I was contact by my customer last week saying it had been ages since the goods were returned to us and she wants her refund.

We knew nothing about anything being returned to us - we had no notification from Amazon or EVRI about there being an issue and this was our first message from the customer.

Turns out - EVRI sent that parcel back and forward a number of times until they finally damaged the parcel beyond repair and told my customer they would return it to the sender (us)

I contact Amazon support who told me I need to contact EVRI's "Holly" chatbot (it's not been called Holly since the Hermes -> EVRI rebrand as far as I know, but that's another thing that's annoying me)

I contact the EVRI EZRA chatbot (the new name) and go through the process. The chatbot won't talk to me as the "postcode is incorrect"

EVRI won't talk to me on the phone for the same reason.

Amazon aren't interested in helping and keep giving me the same copy/paste BS about contacting EVRI via Holly.

I explain that I can't

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

I explain that I cant

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

....

...

They then said soemthing along the lines of "You accept the returns and have issued a refund, contact EVRI"

No no no - at no point have i ever accept returns of goods. Yes, I issued a refund as it's only fair to my customer, given they 100% hadn't received the parcel, but I didn't accept, nor have i received the return of any goods.

Amazon - you are so good at CUSTOMER service - You need to support your sellers just as well!!

ASIN- 0853347859

This Book is from 1978 (almost 40 years old) and is listed as NEW !

Obviously it isin't and is misleading to the buyer and it's just to get the buy box (featuted offer)

I have messaged the seller about this scam & I hope Amazon take note and take action, its just NOT fair

After successfully registering my business on Amazon, I faced an issue with verifying my address. I provided a bank statement instead of a utility bill. Amazon accepted the bank statement but then asked for the utility bill. I live in a rented property in Iraq, which means the utility bills are not in my name but in the property owner's name. Later, Amazon suspended all of my accounts. I could get an internet provider bill with my full name, address, the company's name & logo on it. Amazon kept rejecting the document, then I thought maybe the address does not match 100% with the registered one on Amazon UK. I tried changing the address and resubmitting the documents, but again got rejected. The problem is that Amazon does not specify exactly what is wrong with this document. Have you guys ever had the same issue? Why does Amazon need to verify my address twice when my business is registered in the UK and everything is already verified?

The disbursement I initiated on 25/06/2025 is missing. I have spoken to SS multiple times. The funds are not reaching my bank account.

A case is currently opened with SS, however this is taking time to get resolved. My account was successfully verified for VAT establishment; however where are the funds being disbursed into. I have spoken to my bank several times but the money was not received. I requested BACs 6 digit confirmation, but I was only given an internal Amazon Bank Transfer ID. In the disbursements tab, there is no Trace ID. Another payment has initiated as per Amazon schedule and I don't want this to be the same situation.

Please help @Seller_TSXM2A5nxWSuH@Seller_VJ4XoAkjDpjPH@Seller_j9Bd91CW3ZVpr