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When and How to Use Pre-orders and Back-orders
by Seller_mIRnuhdx7l5sN

Hello Sellers,

Have you ever wondered about the differences between pre-orders and back-orders? Here's what you need to know:

Pre-orders allow you to accept orders for products that haven't been released yet, enabling customers to purchase in advance of the release date. This is particularly useful when you're launching new products and want to gauge interest or secure sales before the official release.

Back-orders are for existing products that are temporarily out of stock but will be available again when restocked. This option helps you maintain sales momentum even when inventory is depleted, allowing customers to place orders whilst waiting for your restock.

You can set up these options through Seller Central:

  • For pre-orders, specify the product's release date during listing creation
  • For back-orders, set a restock date for your out-of-stock items

Both options require shipping within 30 days and are not available for Fulfilment by Amazon products or Music, Video and DVD items.

For more details, please consult the relevant help page: List a pre-ordered or back-ordered product.

Have you used pre-orders or back-orders before? Share your experience in the comments!

Cheers, Ezra

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HTTP method used is not supported
by Seller_AlYpsVHv0gj21

Has anybody encountered this problem.?

I am trying to list a book. I enter all the details as normal and press the submit button. I get the message in a red box "HTTP method used is not supported".

I list all my books individually I do not use any bulk loading method. I have done it like this for the last 20 years and it is a bit worrying that this should suddenly happen

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Questions about drop shipping
by Seller_VZmEXyUyGd4ae

hi,

Just starting out but wondering?

What automative software should I purchase to drop ship from any site?

Thank you for your time

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LBA4 Receiving issue
by Seller_bpdODa8VHjbiR

Hello,

My shipment was delivered 2 months ago. It has been in "Sent" status for 2 months. Amazon support team is not helpful. They do not respond other than saying we cannot reach the warehouse. How can Amazon not reach its own warehouse?

ID:FBA15K2P1LP6

I have proof that the shipment was delivered.

Has anyone else experienced this problem?

Warehouse: LBA4

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Welcome to the Amazon selling community! Now that you've registered, it's time to fine-tune your Seller Central account. Let's walk through some key points to help you set up your account for success.

First things first, remember that your Amazon selling account is a one-stop shop for your business. It's important to make it count. Buyers are more likely to trust sellers who provide clear, detailed information about their policies, so let's make sure your account shines.

Here are some essential steps to take:

  1. 🏷️ Choose a memorable business name. This is what customers will see, so make it count! You can update this in the Seller information displayed to buyers section.
  2. 📞 Keep your contact details current. We might need to reach you, so make sure your email and phone number are up to date. To edit your business contact information, see Seller information displayed to buyers.
  3. 💳 Stay on top of your financial information. Keeping your credit card and bank account details current prevents any hiccups in your payments.
  4. 🎁 Showcase your services. If you offer gift messaging or gift wrapping, let your customers know. You can even upload your logo to add a personal touch. To upload your logo and provide information specific to your business, see Edit your help pages.
  5. 🚚 Set your shipping rates clearly. Customers appreciate knowing shipping costs upfront.
  6. 🔒 Stick to one Seller Central account per region unless you have a legitimate need for more (and all your accounts are in good standing).

Now, a couple of things to avoid:

  1. 🚫 Don't include website URLs in your product feeds, business name, or company information that might lead buyers away from Amazon.
  2. 🚫 Don't assume other sellers are always doing things correctly and remain focused on your business. Always verify your practices against Amazon's policies, guidelines, and seller Help content.

Additional helpful resources to review:

  1. 🎓 Intro to Seller Central
  2. 🎓 Configure your Seller Central Account

Remember, setting up your account correctly from the start can save you time and potential headaches down the road. Take your time, review each section carefully, and don't hesitate to reach out to Seller Support or hop in below if you have questions. The community is here to help you succeed in your Amazon selling journey!

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I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

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10 replies
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Appoinment id not received.
by Seller_2MejiXveDR9f3

Recently, we delivered a shipment to Amazon. Our partner transporter did not provide us with the appointment ID. As a result, the shipment was inwarded only after 30 days of delivery.

Is it possible to deliver goods to Amazon without an appointment ID?

@Seller_DNQGSsdC7DccM

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My account was deactivated by error, and I’ve been repeatedly asked to provide supporting documents. However, there is only a blank space to write, and no option to upload any files. I’ve tried multiple times to resolve this, but nothing has changed. Can anyone help me with where to add the supporting documents or guide me on how to fix this?

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We got a performance notification from amazon few days ago then they deactivate our account after one day.

The performance notification was as follows:

""

Dear Seller,

Please note that we have reviewed the UK VAT number you submitted in Seller Central but were unable to verify that it belongs to your business because the legal name recorded in the UK VAT Checker does not match your Seller Central legal name. Please note that a VAT number is considered valid only if your legal name in Seller Central matches 100% with your name in His Majesty's Revenue and Customs UK VAT checker.

"""

However, There is no actual mismatch between our Amazon business name and the name registered with HMRC. The issue stems entirely from Amazon’s system, which limits the number of characters we can enter in the business name field. Because of this, we were unable to enter our full legal company name as required.

This is the first time I have encountered such a slow and poorly communicated support team from Amazon. I have no idea what is being done. Has anyone experienced a similar incident before?

1 vote
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Variation help needed incorrect colour showing
by Seller_1PdR7DTXasP1r

Im quite new to amazon so not sure what i am doing wrong , but I have a gold bracelet that i have been selling and it is now sold out so I am replenishing the stock , I thought it would be a good time to add now a silver colour to the listing so created a variation , it all looks fine when i check the photos i have added on the variation , gold bracelet has gold photos , silver has silver photos but when i click on the gold listing to check it , it only shows the silver bracelet option no gold and it also says I have 3 in stock of this which I am out of stock and have not yet sent it into FBA . I need to sort it as wanted to send all stock in today . Asin is B0DST96HY9 if someone could help would be really grateful :-)

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Brand aproval received on the 9th Jan. 2025
by Seller_FnT85sObUnreb
Amazon replied

Brand aproval received on the 9th Jan. 2025 but can't still listing many products , after searching for about 100 product none will br sellable. Please help me.

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