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🚨 How to Report Incorrect Brand Name Changes
by Seller_z3k8APxGfbQEK

We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

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Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.

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Profit or Loss?
by Seller_5DwnZw5Pr5Tgs

Hi guys, I'm very confused here when doing my profit calculation. Please tell me if I'm doing this right or wrong. I'm deducting the expenses from the income and then I deduct the COGS that was £5600. Doing it this way I'm making a loss that does not make sense as I have products that do well that sell for £25+. Can someone help me out here please.

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Dear [Support/Compliance Team],

I’m reaching out for assistance regarding the compliance review for one of my product ASINs. I uploaded the required certificate nearly a month ago, but I have not received any updates since then. As a result, I am unable to ship the product to Amazon or make the listing live, which is impacting my business.

For reference, I previously completed this same process for a nearly identical product (the only difference being the quantity count), and it was reviewed and approved within 12 hours.

I also submitted a support ticket regarding this issue, but I have yet to receive a response.

Could someone please look into this as soon as possible?

Thank you for your support.

Case ID 11267190122

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Total lack of Intelligence...
by Seller_cGfQptA18BDYk
Amazon replied

Well this Safety compliance error and subsequent appeal has now happened on multiple occasions so beginning to wonder if it is a common issue and if other sellers have experienced the same.

Occurring on multiple established products with strong category sales, feedback and with perfect account health, It will be early in the morning and a bot decides the listing is non compliant for spurious safety reasons and restricts the listing. after a successful appeal the listing does not automatically reinstate stock is stranded starting the usual chain of events.

Contact to seller support to reinstate does nothing and it is referred to "the appropriate department" and nothing happens!

One time a dog lead that apparently did not have the correct certification for a climbing harness! but as most humans would know a dog lead is not a climbing harness.

This time a best seller on the morning of the first day of the prime event after spending thousands in advertising building up to that moment and the day after Amazon recommending suggesting 2000 more are urgently sent in to FBA Amazon.

Now with these Prime days coming to an end as a seller we are left with a fraction of planned sales, stranded inventory , stock on the way to FBA also to become stranded and the loss of a significant advertising investment. Yet still the listing is not reinstated despite the fact there is no compliance issue in the account health dashboard and support cases unanswered and simply showing "Work In Progress".

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Hi fellow sellers,

I’m reaching out because like many of you, I’ve reached a breaking point with the way small businesses are treated by Amazon’s A-to-Z claims system and the lack of accountability from couriers like Evri.

Over the past few months, I’ve dealt with multiple cases where:

Buyers falsely claimed parcels weren’t delivered (despite GPS, signatures, or photographic evidence).

Amazon sided with the buyer automatically, refunding them without properly reviewing the evidence.

Couriers like Evri marked parcels as delivered or left them in insecure places, then refused to take responsibility.

Seller appeals were ignored or denied with copy-paste responses.

The only option left was to take court action just to recover the cost of lost goods and unfair refunds.

And I know I’m far from alone — I’ve seen hundreds if not thousands of similar stories here in the forums, across TikTok Shop discussions, Reddit, and Facebook seller groups.

Enough is enough.

I’ve now written a formal letter to:

My local MP

The Department for Business and Trade

The Competition and Markets Authority (CMA)

And I’m reaching out to the Federation of Small Businesses (FSB)

📢 What I’m Asking:

We need legal reform to:

Hold platforms like Amazon accountable when they dismiss seller evidence.

Introduce independent dispute resolution, not just biased internal appeal systems.

Regulate courier services like Evri when they repeatedly fail to deliver properly.

Protect sellers from fraudulent buyers with a clear record of abuse.

Make platforms share liability — instead of pushing all the risk onto sellers.

👉 If you’ve experienced similar issues, I strongly encourage you to write to your MP and government departments too. The more of us speak up, the more likely we’ll see change.

Let’s stop suffering in silence. We built our businesses with hard work — we deserve protection, not punishment.

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UK Verification not working, but US one worked
by Seller_KDRkXHBmKI0li

Hi

Please can you assist me as I'm getting no where with the UK seller account. I have submitted my ID, which has been verified by the USA region, as this was the only region the link in your email where the verification would work. The link from the generic email you keep sending me DOES NOT WORK IN THE UK region. I then send an email to your support email which sends me here and i get an email to state I'm emailing the wrong place. Although your link sends me to that support page!

I then get sent to an area to submit a case, which is then greyed out. This should not be so difficult. I have not even posted an single item for listing. So why you have stated I've violated policy I don't know and unfair.

I don't want to sell in the US market place yet. I only wish to sell on the UK market place at this time. Please can somebody call me after 6pm GMB time if you are going to call or provide some assistance. I've been trying to sort this for quite sometime now.

Regards

Otium8

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Loss of Buy Box (Featured Offer)
by Seller_f4ZE8eElwA1T8

Hello @Seller_XUNeUuvrQDpgP

I tried posting in the megathread regarding this but it's locked.

Our account has lost all buy boxes for no apparent reason. Our account has all healthy metrics and we have received no performance notification as to why we lost the ability for featured offer.

As is evident on the forums, this is an issue affecting numerous sellers.

Some examples of asin's that we have lost the buy box for, despite being the best price/delivery or the only seller priced below the competitive price are:

B075TYCWQ7

B00ZPWR0N8

B07TYYYK81

B0792ZWX7D

B07DH5ZS7X

B07N81VPDQ

B08PTKZRDP

B07DH9S7BM

B008VK3F94

B09SBTH8PC

Please can you raise this with the relevant team so that our buy box eligibility can be restored?

Many thanks,

Drew - Premium Beauty

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德国站包装法申请一周了还没有通过?要多久通过?

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Test report - Help required
by Seller_uACcSg2z8SK2g

I am unable to obtain a test report for a toy from the distributor I bought it from. My listing for that toy has been suppressed. How can I obtain a a test report? Please help!

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EU VAT registration... where oh where to begin!
by Seller_9idPMYuN5lTTl

Hi all,

Just wondering if anyone has had any good experiences dealing with companies who can set up your VAT numbers and whatever else in the EU countries.

How long did it roughly take from moment of contact to have everything in place?

Any help would be greatly appreciated!

Thank you.

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