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Hello

I keep getting this error when I create a shipment for FBA. I have been getting it for approx 2 months.

All of my packages are well within the max size and weight that DPD allow.

I have tried and tried contacting amazon seller support for no help forthcoming.

There was a previous thread but not sure if it got resolved and it is locked

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/fb2e62f0-90d6-459f-8dc0-f79b2b7442d5

Can anyone help please?

I have attached a scre

enprint

Kind regards

Hello, everyone.

My European account was also suspended from selling privileges last Thursday due to KYC verification, which is something I have never encountered before. Previous KYC verifications did not result in the suspension of account selling privileges, and there was already a KYC verification triggered in March of this year. Back then, the review was approved three days after I submitted the utility bill. This time, the review has been going on for six days since the selling privileges were suspended. I have submitted the relevant materials twice as required, but it still hasn't been approved. I can't contact the relevant review team directly, and I have no idea why this sudden situation happened.

Is there any friend who can help me? We would greatly appreciate any guidance or suggestions on how to restore the account.

Hallo, in letzter Zeit werden meine Sendungsnummern von Deutsche Post nicht mehr als gültiges Tracking anerkannt. Obwohl auf der Tracking-Seite der Post ein gültiger Status angezeigt wird, zeigt meine Statistik eine Rate gültiger Sendungsnummer von unter 5%. Meine Angebote wurden bereits ein mal alle deaktiviert deswegen. Ich habe schon immer als Brief verschickt, es würde keinen Sinn machen auf einen anderen Versandservice umzusteigen.

Was kann ich machen?

Hi,

Our UK account was deactivated because amazon was unable to verify the documents that are required for verification. We are still unclear which documents or detail caused the issue, We Tried submitting the doucmets multiple time but it didnt work out

We Tried Contacting the seller support but they give the generic responses like "I see the verification for POC is completed, and the verification for Business is also completed 2 days ago, the Verification team is working on the last steps of KYC verification." and " I wll fowrand your query to a specilist and they will contact you on email"

These are the Case ID's - 11290978412 , 11244870672

Its Been More Than 20 Days but my account is still inactive

We would greatly appreciate any guidance or suggestions on how to reinstate our account.

@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4 @Seller_sSkzzHms7Kxs6

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

Hi Amazon

We list two new pressure-reducing toys with magnets in May this year, but during the delivery period (no sales), our products were subject to product safety random inspections and reviews. Please check Case ID: 11236214092; 11216575702.

In June, our inventory arrived at Amazon warehouse, but the product details page was deleted. We provided the required documents as required. On July 2 and July 3, we received a notification from the product safety team that we had passed the product safety review and informed our products that we would recover. However, almost a week has passed. Although our product details page has been restored, a large part of our new product inventory is still in unsold (defective products), and our product inventory has not been restored!

It has been almost a week now, and the relevant team has not responded! This has seriously affected our sales business. Please help us process it as soon as possible and restore our inventory!

Thanks!

@Seller_XUNeUuvrQDpgP@Seller_z3k8APxGfbQEK@Seller_DNQGSsdC7DccM@Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH

A customer has incorrectly speculated that a product they have purchased from our FBA store is not authentic. They have even left a negative review falsely claiming that they are worried if the product is counterfeit.

Now the listing has automatically been removed by Amazon and I have been left with a violation which is hurting our sales and store health.

I have provided the necessary invoices and bank statements to seller support demonstrating the goods were purchased from a legitimate and well established supplier in the UK.@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgPcan either of you help with this please?

Hello,

Our UK account was deactivated because Amazon was unable to verify the information we provided (KYC). Unfortunately, we are unclear on which specific documents or details caused the issue. We reached out to Seller Support to identify the root cause, but the response we received was a generic message, and no specific reasons were provided.

Additionally, from the Account Health page, there appears to be no option to submit additional documents or to appeal.

We would greatly appreciate any guidance or suggestions on how to reinstate our account.

Thank you in advance for your assistance.

I applied to sell Nerf branded products in toys category several times, but each time rejected until now. In application to sell, I was asked to have an invoice of minimum 100 units. I have an invoice of 126 units of one ASIN from the distributor of the brand. Rejection is done automatically as I understand from the mail, because in each application to sell, I receive different reasons for rejection, and there's no signature at the end.

I really don't know how I will convince Amazon that the invoice is from the original distributor and an authentic, unaltered invoice.

Case ID: 18055811511