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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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I've just downloaded our Monthly Summary Report for June and it's calculated our sales wrong and probably all the fees which go along with it.

It shows we only sold £38,802 from 1st June to 30th June

However on my dashboard it says sales in the last 30 days is £68,539

Anyone else experienced this for the latest June reports?

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Buy Box/ Featured offer new seller
by Seller_eB2AgA7oIUjR2

I am a new seller via FBA selling my own branded product. How can i gain the featured offer as this is delaying me not being able to start my ads. I have read all the links around buy box but i have done everything on there and they dont help.

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Missing Orders
by Seller_cG9EFTFHE9ysL

I sent 48units of inventory to my Amazon Store, only 12 were acknowledged, and sold by FBA Amazon. Please advise.

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Seller Fullfilled IItems deactivated for 2 months
by Seller_iVEwpnodXb70q

Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

@Seller_Udi0JNbTrsmUV Any help with this?

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Pending Orders
by Seller_DkdSappiuJyaW

Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

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Significant decrease of sales through Amazon
by Seller_i3BQXQMmRlwip

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

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Business name
by Seller_4dCylQenCAXu2

I decided change the name ltd because I find it other business have their own name which. I don’t want to copy it.

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I have received a message saying

You have been found to be related to an account beginning with Just customise - I am just customise so not sure what is happening ?

my account has been deactivated and I have to prove that I don't have this other account but I don't even know where to start, there is no email giving relating to this other account. I didn't start another account in the past, I have only ever had this account.

The only thing that recently happened is Amazon have added me to other Marketplaces.. Could this have caused the issue. Really need som advice I don't know where to go with this..

Thanks in advance

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VAT Registration number formats
by Seller_KG0h6S3GWLrnK
Amazon replied

Our VAT number is up to date definitely conformed by EU VAT checking service as per standard EU link attached

ec.europa.eu/taxation_customs/vies/#/vat-validation

and the number is in line with templates being suggested by Amazon

sellercentral.amazon.co.uk/help/hub/reference/G28U9N22T3K2YJ9V

However - despite this the number is being rejected by Amazon set up - is there a reason to keep being rejected if number is 100% correct - and how to reach Customer support to get this sorted?

Thank you

Atrivita team

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We had some variations of a product become stranded weeks after delivery. After going back and forth with support, we were advised to delete the listings and wait 24 hours before listing again through the stranded page.

This has been a nightmare. each time we try to list, we now get errors, mainly regarding the product type, which it says needs to be changed, but there isn't anywhere to do this. It says to amend the sku and try again, but we can't, as the listing ID has been deleted; we are going round in circles.

Has anyone else had a similar issue, and how did you solve it?

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