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Hello,

Somewhat to my surprise, last night someone bought an item from my Amazon Seller store. In order to get the seller's address I went to log into my seller acount but this aspect of the account. ie accessing inventory (and not selling from it), has been made 'inactive' by Amazon.

I re-entered my card details, over 15 hours ago, but the account is still inactive. I know it says there that 'it might take a few minutes' but I've also read (here) that it could take 'up to 48 hours'.

Any ideas how long it might take?

How can I tell the customer that the item they have ordered cannot be posted until Amazon re-enable the 'inactive' account?

Note also (to Amazon) that the 'Help' feature (top right) is not available when an account is set to 'inactive'

All current ASINs showing delivery by 5-9 December, even though our shipping template is set for Prime next day.

1000 Account Health + 100% VTR

Anybody else, same position?

Hi,

I hope you are all well and in good health.

This is regarding Order 202-4716393-9209103, I received this order with an incomplete and incorrect delivery address, so I cancelled the order as undeliverable shipping address. Which sent communication in the form of an email to the buyer explaining that the shipping delivery address is undeliverable therefore the order has been cancelled and refunded, I know this as I receive a confirmation of this myself too as a seller and when I am buying on Amazon I receive these emails too as communication. I checked the address on Royal Mail's postcode checker and there is no such address and does not exist. So, I cancelled the order, but after cancelling the order the buyer continued to demand that I ship the order to them, even after the order had been cancelled and refunded had been initiated and sent back to them, which I found alarming as the address is fake, as it cannot be located on Royal Mail's postcode checker, and then after cancelling the order and initiating a refund for the buyer, the buyer demands that the order is sent to them, when they have received their money back, which makes me think that the buyer, (despite receiving their refund) still wanted me to ship the order to them when the order had been cancelled and refunded, which is suspicious behaviour, especially when the address is fake and cannot be delivered to. Now the buyer has left negative feedback saying the item had never arrived and that they did not receive any communication from Amazon about the order being cancelled and refunded fully.

This negative feedback has affected my selling on Amazon detrimentally, as previously I received orders as I had 5 stars which is now 1 star and customers had confidence in my selling account and trading activity, which you can see from the buyer who left a 5-star rating and their positive comments. The feedback removal system and appeal denied my requests near immediately. The 1 star rating is false and the buyer has been making false claims about how they never received the item and that they did not receive communication from Amazon that the order had been cancelled and refunded, when I received an email regarding the cancellation and refund initiation and have proof of this. All in all, this negative feedback is the only negative feedback that I have received, and the buyer placed the order with an incomplete and incorrect address which is undeliverable, as no such address exists. I have found that some buyers who do this, do this so that the item gets delivered to the wrong place, so that they can open an item not received case and pick up the item from their neighbour or the address that the postman delivered to instead which is normally stated on the tracking information and Amazon would give the buyer a refund and the buyer would be able to keep the item.

Please could you remove this negative feedback, my account has gone from 5 stars to 1 star because of this buyer's order and actions and my account health was also negatively affected by this, when the fault lies with their undeliverable shipping address and with continious demands from the buyer that I send the order to their address after the order has been cancelled and the refund has been initiated and received by them. I find it difficult and frustrating when buyers like these are able to get away with abusing Amazon's policies like this, by leaving false feedback and the seller is not supported in situations like these, and some sellers look at other platforms to sell because of this. I try very hard to always ensure I do the right thing and to keep all my customers happy, which you can see from my selling history, but when situations like this occur where the buyer abuses the systems, it really puts me down as I am left helpless as they get away with it. Selling on Amazon is how I pay my bills, but it has been damaged detrimentally due to buyers like these.

I would greatly appreciate if you could please help me in this situation as I really need your help and support in this.

@Seller_gAhPNiLrkfTcr @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP

@Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN

Hi all

I am not new to Amazon (i used to work Amazon for a previous company) just a heads up.

I am trying to list my first product for my brand. Upon trying my first listing, i need to "Apply to sell" under my brand name "Years.com". I have supplied the relevant images of my packaging + website URL but it has been nearly 2 weeks now. I have created a case and submitted the information again for verification.

I was told that Amazon need to verify my account before i can list a product under my brand name and that a notification will be in "Performance Notifications"... it isnt.

So my question, can i list my first product under "Not branded" in the "Add to products" section? If so, would there be any ramifications further on down the line?

TIA

Our best-selling ASIN has been incorrectly flagged as an HFSS (High Fat, Sugar, Salt) restricted product.

This classification is erroneous, as our product is a Beauty product, not a food item.

It is highly concerning that Amazon often takes such actions against smaller brands during critical sales periods. This practice not only disrupts businesses causing financial damage, but also raises ethical concerns about gaining an unfair competitive advantage.

Over the past three days, I have been in constant communication with both the Amazon Ads team and Seller Support. Despite Seller Support confirming that our listing does not fall within the scope of HFSS restrictions, the issue remains unresolved (Case ID: 10535006132).

Below is the message we received from the Amazon Advertising Team:

"We have investigated thoroughly on our end, and as mentioned on the call, Sponsored Ads takes the product data directly from your Seller Central inventory. Our recommendation is to persist with Seller Support, as the product is flagged incorrectly as an HFSS restricted item. If the agent you speak with is not helpful, please request a supervisor and explain that your ASIN has been flagged incorrectly as an HFSS restricted product."

Here is the response from Seller Support:

"We have reviewed your request and confirmed that you are not required to provide HFSS information for your listing. Therefore, your listing is not subject to the promotional and placement restrictions outlined in the Food (Promotion and Placement) (England) Regulations 2021. We note that the product type for the ASIN in question is SKIN_CARE_AGENT, which is not listed as an affected product type. Only products within the specified categories require HFSS information."

Despite Amazon's Seller Support’s confirmation that our product is not HFSS, the flagging issue persists, causing disruption to our business at a critical time of the year.

I urge Amazon to address this unethical practice matter promptly to prevent further impact on small businesses.

We have tried looking for the steps within seller central to reactivate but just see nil wrong anywhere to follow or do? Payment details are up to date, we have products on sale, we have been exchanging with seller support just a few days ago on one product listing so there is certainly activity on-going hence the account is active but now - black friday week and we are hit with this block and no way seen to fix it? Ironically even the links to the help/support function is blocked until we fix it so its a circular mess that we have no chance to resolve? Can someone out there assist us please?

Why have most of my child listings seperated from the parent listings AGAIN!!!!!!!! this stupid A.I system!!! doing this at the busiest period of the year, now costing me a fortune in ads that are not covnerting into sales. Honestly im done, i spend 3 weeks already this year sorting this out once, amazon your an absolute joke!!!!

Hello

I sold 2000 units Cerave products.Last week a customer made a negative review and my account deactivated

automatically.Totally i sold 4500 units products so far and only have 3 negative review in "voice of

customer".

Feedback manager is perfect...all 5 stars.

In account health, i dont have even 1 violation.

I sent hundreds of invoice from Amazon US where i bought products.

But its told "there is no enough information to reactivate my account"

I am FBA seller and all my products are in Amazon warehouse.It can be easily understood that my products

are original.

Now this Cerave product ( B09LKXR62L) which i sell alone has no seller and it was selling 30 units daily.

Customer bought an item.

Customer returned a different item. No prior refund applied. Not prime.

I messaged customer and told them I cannot refund without receiving the correct item.

1 week later, suddenly Amazon have refunded the customer.

I open SAFE-T claim - I can't understand why they've refunded him. SAFE-T claim denied.

I'm lost. What happened?!?!