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Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

I am writing to follow up on my application to sell in the Grocery & Gourmet Foods category.

I operate a registered business in the UK under the name Kratha Bondhu Ltd. I have attached a comprehensive set of invoices and company documents demonstrating a valid But still unable to ungated a Grocery & Gourmet Foods category.

Is anyone else dumfounded as to why sellers/competitors are selling items but simply can't be making a profit? Whats the point? Is it their intention just to try and destroy other sellers? The only one it seems to benefit is amazon and their advertising and general fees. Or is simply just bad business sense?

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Hallo in die Runde,

ich suche seit mindestens 30 Minuten die Möglichkeit, bei meinen Identitätsdaten den Personalausweis zu aktualisieren, weil der alte abgelaufen ist und mein Verkäuferkonto nicht reaktiviert wird... hat jmd ne Idee, wo ich das eintragen kann??

Danke!!

Herzliche Grüße

Can ANYONE help direct me on what we can do when a customer LIES and says they receive the wrong item and open an A-Z? I had a customer as much as admit they sent the wrong item (shown in messages) but Amazon STILL grant the A-Z... ignoring our appeal.

Is there ANY way to get through these cases or is ir game over when a return comes through with that as the reason? The scammers just win?

I've had lots of cases now where I've lost and customers are stealing so much money from us through Amazon....

@Seller_TSXM2A5nxWSuH@Seller_z3k8APxGfbQEK@Seller_sSkzzHms7Kxs6 - please do tag anyone else who might have any nuggets of wisdom, because this is getting silly now.

Thanks.

Dear Amazon,I wanted to bring a serious concern to your attention regarding a company called {personal data removed, moderator edit} , which I recently discovered is selling on Amazon and is using Amazon Shipping. After some research, I’ve found that the directors behind {personal data removed, moderator edit} are the same individuals previously involved in {personal data removed, moderator edit} a company that was implicated in fraudulent activity against Royal Mail and struck off.

You can find further details in many forums online.

Based on recent observations of {personal data removed, moderator edit} operations on Amazon - including test purchases and independent analysis of their products by third-party compliance specialists - there is strong evidence to suggest they are engaging in similarly questionable practices, breaching Amazon’s policies (using reviews from products not associated with the product they are selling etc) and violating regulations enforced by external bodies such as the MHRA.

Given the seriousness of these findings, I kindly urge you to investigate this seller as a matter of urgency and take appropriate steps to remove them from the platform.

We have reported the company to Amazon through official means, but no action has been taken.

Your attention and assistance in this matter would be greatly appreciated.

Best wishes,

HG

{SPAM removed, moderator edit}

{SPAM removed, moderator edit}