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Are counterfeit products keeping you up at night? Want to boost customer trust and gain deeper supply chain insights? We've got you covered!

📅 MARK YOUR CALENDAR:

Date: Monday, 30 June 2025

Time: 08:00 - 16:00

Event: Ask Amazon - Transparency Programme Special

🔍 What You'll Discover:

  • How to shield your brand from counterfeiters
  • Ways to enhance customer engagement
  • Tools for superior supply chain visibility
  • Expert tips from the Transparency Programme team

💡 Why Transparency Matters:

Join thousands of brands already utilising this powerful programme to protect their products and strengthen customer relationships. Get your questions answered directly by our expert team!

📝 How to Participate:

  • Start posting your questions now in this thread
  • Our Transparency team will respond to all questions on 30 June
  • Can't make it on the day? No worries - post your questions in advance!

🎯 Ready to Transform Your Brand Protection Strategy?

1. Visit the Transparency programme page for a preview

2. Post your questions - early birds welcome!

Don't miss this opportunity to take your brand protection to the next level!

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Unfulfillable quantity
by Seller_EmLBNAbjzw8t3

Dispose inventory has been constantly cancelled. Is there any way to solve this problem?

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Dear Seller,

As a licensed payment service provider, Amazon Payments UK (APUK) Limited is subject to specific obligations in order to open and maintain Selling on Amazon accounts.

From now on you will not be able to disburse to unverified bank accounts. However, you can still disburse to a previously verified bank account associated with your seller account, and continue to list and sell on Amazon. If you have already verified all bank accounts associated with your seller account, then there is no further action required at this time.

In order to continue to disburse, please complete the following steps:

Why send that email when everything is ok? Properly confused.

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Starting July 28, 2025, you must complete battery safety compliance questions when you create or edit any Fulfilled by Merchant products listings that contain batteries or battery-powered items. This change helps ensure both customer safety and accurate product information.

When you create a listing, you’ll now see the following question:

  • Are batteries required?

If you answer yes, you’ll then see the following questions:

  • Are batteries included?
  • What is the battery cell composition? (Examples: alkaline, lithium-ion)

You can find battery cell composition information on the battery, manufacturer's label, or product packaging. If your battery type isn't listed in List Your Products within Add Products, select other than listed and enter the composition manually.

Note: If you provide incorrect answers to these questions, your listings may be deactivated.

For more information, go to Dangerous goods required information and documentation (hazmat).

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Hi fellow sellers,

I'm just wondering how to calculate the profitability. I used to take a transaction report and add my purchase costs then calculate. Even if the order was on account reserve it was shipped so it was in transaction report. In this cycle I now have all my orders that should've been on Account Reserve due to DD+7 are on Deferred Transactions. All orders are fba.

So when I get a transaction report I don't have all shipped orders. When I get order report it doesn't include fba and referral fees.

I'd appreciate any help. Thanks

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Payments going down.
by Seller_Xtb6vIhzOSaXT

discussion.i admit to always being frustrated even annoyed that we have to wait for our disbursements when every other platform pays out pretty much straight away. I am a small seller of relatively cheap items. I had a few days off and been working what seems like ages to get any money.

A few days ago it said an amount would be paid on the 29th. Hooray i think.

But each day this amount has reduced. I just do not understand.

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Take legal actions agains Customer, allowed?
by Seller_H1mB28ANckpPr
Amazon replied

Can I take legal actions against a customer as they have left a review stating my product is not authentic although it surely is and they have no evidence. I personally think they want to get the item for free.

Tried all the routes possible including sending them a message but nothing. Can I send a demand letter to their address ?

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Remove the specified product, and not all of it
by Seller_rGO1a5xHUksrt
Amazon replied

Hello, everyone

Here I'd like to ask everyone a question. I have an order that was returned, but I don't want this item anymore. I want to clear the returned product of this order. Can I create a way to clear the inventory to remove this product? Just want to specify to clear the returned products of this order

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Can I sold out of Amazon account alonwith Ltd
by Seller_BIQVmz4t6yC0w

Hi,

I intends to know about the procedure / mechanism how to sold running account amazon with company. How to calculate the company worth and what are the platform where i advertise .

Thanks

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Received a Product Authenticity Customer Complaints for B0D86BP6M2.

Took a bit of digging, but found out that recent customer left a comment on Voice of the Customer that he thinks "the package doesn't look authentic"

No feedback was given or return requested, so not entirely sure where that commens is coming from, but anyway.

I only buy from Bandai authorised distributor, and have all invoices ready. Submitted them immediately.

3 days later have a response - Amazon could not match the item on my invoice to the ASIN.

I highlighted it on the invoice.

My distributor lists this item on their invoice as

DRAGON BALL SUPER HERO SON GOKU (R) SHF

Amazon's title is

TAMASHII NATIONS - Dragon Ball Super: Super Hero - Son Goku Super Hero (Remission), Bandai Spirits S.H.Figuarts Action Figure

It is the same item, I only list using EAN which matched.

What shall I do? There's nowhere to provide comment when I try to resubmit the invoices. Just resubmit them again?

I have asked my distributor if they could add to the title, they said yes, they can add another line just below this one on the invoice adding EAN and Bandai Tamashii Nations.

But this makes me worried if Amazon in their infinite wisdom will think this is an altered invoice and just nuke my account for that?

Please, seasoned Sellers, I need your advice!

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Hello everyone,

I’ve been selling on Amazon for over 5 years as a side business. While things were stable in the past, I’ve seen a sharp decline in performance recently — with my overall sales dropping by 50% over the past two months.

I’ve invested in Sponsored Ads, keyword optimisation, A+ Content, and even consulted Amazon Seller Support, who confirmed my account is healthy with no violations or issues. Despite these efforts, my advertising spend is leading to consistent losses with very little return.

Two ASINs in particular — B08QH58SK8 and B08QH2KGL4 — used to be my best-performing, high-profit products. Now, I’ve had to reduce prices to near breakeven just to try and maintain some sales volume.

I’m urgently looking for actionable feedback or expert insights:

Could you kindly review these ASINs and suggest areas for improvement?

Are there realistic and cost-effective strategies that could help turn this around?

Any proven tactics for external traffic or listing enhancements?

would really appreciate any support or advice. Thank you in advance for your time and help.

Best regards,

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