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I stopped selling on Amazon UK a few years ago and now i want to start selling again on Amazon Ireland.

My account is deactivated as Amazon want me to upload a valid UK VAT number but im not selling in the UK and wont be storing stock there so i won't need a UK VAT number.

I live in Ireland so that's the marketplace i want to start selling on.

Can any of the staff please help me out with this issue.

Regards

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?

Hi, @Seller_z3k8APxGfbQEK After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.

Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

Hello,

I’ve been facing an ongoing issue where I’m unable to update my payment or backup payment method for my Amazon Ads campaigns. I raised a support case (Case ID: 10979879952) and was told it was being investigated by the billing team.

It’s now been over two months, and despite repeated follow-ups, the issue has still not been resolved. I was promised updates every two days, but progress has been extremely slow. This has become very frustrating, especially since it directly impacts my ability to run campaigns and manage my account properly.

I’m posting here to see if:

Anyone else has experienced this issue and found a workaroundSomeone from the Amazon Ads team can help escalate this further

I’d really appreciate any help or clarity on when this will be fixed. Thank you.

Best regards,

bestBuyLink

@Seller_ZyGdB49sb7An4 @Seller_TSXM2A5nxWSuH @Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK

Amazon deactivated me and never gave me a specific reason. After months and of talking to different customer supports and trying to tackle to different issues we thought might be the problem we finally arrived at the problem which turned out to be payments . We thought it might have been kyc for business info as that is what we were told and also VAT number which we ended up sorting and getting verified in the end. After concluding that it was payments we reached to Amazon and tried explaining that all the support agents kept giving us different reasons even showing them proof of chat and multiple emails .one advisor even said it was because we didn’t register in Amazon ae which I took time to screenshot and save all advise given to us. I sent all information required vat certificate,registration number my buisness card and tried to explain to them that the initial issue wasn’t our fault as an advisor had also told us the wrong information regarding Amazon payment which I also and can backup with multiple screenshots. They told me that I can’t reinstate it because I missed the 30 day deadline which I didn’t even know existed nor was it mentioned in any of their previous emails. I also did in fact try to tackle the issue before the 30days deadline but didn’t even know the problem at the start … please someone help

I would also like to add that i passed kyc previously and also got my vat certificate which proves all my details are correct as verified by HRMC. now the agents are telling me i failed kyc and when i check my business info my personal name has replaced my business name which will obviously confuse someone trying to verify my business number.... Amazon really needs to start hiring customer support that are fluent in english because the confusion is getting out of hand. I have saved and recorded all interactions with them just incase this escalates to legal actions

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

I am on a pro plan and sales are not very good for me. I have decided not to use any campaign or advertising because I'm not seeing any sales and it's concerning for me and my business.

Can anyone advise me on what to do, I'm paying monthly for pro plan but mo sales.

Amazon is stressing me out.

I