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Hello Sellers!

We want to help you understand the requirements for submitting proper documentation when using trademarked content in your listings. Here's what you need to know:

What You Need & Why

If you're using another company's trademark in your listings (including product images, packaging, or detail pages), you'll need to provide either:

  • Proof of trademark ownership OR
  • A valid Letter of Authorization (LOA) from the trademark owner

Essential Components of a Valid LOA

Your documentation must include these 5 key terms:

1. Licensor (company granting the rights)

2. Licensee (company receiving the rights)

3. Grant (specific IP being licensed and scope)

4. Geographic scope (authorized territories)

5. Term (duration of authorization)

Acceptable Documentation Formats

✅ PDF documents

✅ Scanned PDF images

✅ Word documents (only for self-declarations by IP owners)

✅ Email screenshots (must be from trademark owner's company domain)

Required Elements

  • Company letterhead of the trademark owner
  • Complete agreement terms
  • Authorized signature/stamp
  • If emailed: Must come from trademark owner's official domain

Additional Note: If you don't have trademark registration in your selling region, include a declaration of IP ownership with your company stamp or authorized signature.

💡 Pro Tip: Review all documentation carefully before submission to ensure it meets these requirements. This will help avoid delays in the approval process.

Have questions? Drop them below! We're here to help.

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EMA1 Fulfilment Centre - Requesting later delivery
by Seller_H4jeo2EMRASUP

We have been delivering to the same fulfilment centre for over 1 year now with no issues.

In the last month, we have had 60 boxes ( across 7 different shipments) not make it. The warehouse keep asking Parcelforce to come back at a later date. The reason being 'Addressee requested later delivery'

They re-attempt 2 more times and then return to sender.

We not have no stock for sale but over 10,000 items 'incoming' however they are not because the boxes are being returned to us.

Please help!

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Using FBA alone without selling
by Seller_71ULuS61j7Tgi

My seller account has been desactivated, for not being able to verify information, even though they have 5 different personal ID's and company paperwork etc. Only thing I dont have is a utility bill in company name and I have no way to get on and after 2 months and 10 emails, I get no where.... hence

I am looking at importing some products to Amazon FBA, but without me selling them, using other sellers who want to sell my products. I guess this cannot be done without me having an active seller account right?

I know you can use FBA with your own sales channel, but again, guess you cant if you dont have an active seller account, which I cant see happening again. In my case I want my products to be available for other sellers who do have active sales accounts with amazon....

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Overseas sellers want to sell British plug products.

According to The Plugs and Sockets etc. (Safety) Regulations 1994, there are the following British standards:

1) BS 1363;

2) BS 546;

3) BS 4573;

4) BS 5733.

The above four British standards, Which type of laboratory should be chosen to conduct British standard testing on products? What are the different requirements for laboratory qualifications in different British standards?

Thank you very much for taking the time to help me solve the problem.

Have a nice day.

Sincerely,

0toone

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My product has been removed due to product safety issues, I submitted the materials to appeal to the relevant team.

The case(11007497712) team replied that my product review application has been approved and will resume in one business day. However, several business days have passed and the product has not yet resumed online.

(The Case 11007497712 cannot be opened anymore.)

Please help me, what should I do next?

Thank you very much.

sincerely,

0toone

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KYC验证入口关闭无法提交资料
by Seller_5R2USUU4Q6sbM
Amazon replied

因为不知道要提交什么资料KYC验证入口关闭,想提交新资料

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I am looking at a wholesale supplier for a product that requires a purchase invoice for products from a manufacturer or distributor. Does amazon class a wholesaler as a distributer or are the completely different things?

If not, is there some kind method to find out if a supplier is an authorised distributer?

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Can't find my product when put with asin
by Seller_j4r2Lp8PpL4U3

When I search my product with the I see a few unrelated sponsored ads and different listings comes up.

More info : this is my brand new baby bottle product few days ago launched also BSR 0.

I need your help please

Thank you

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Inventory marked as unfulfillable
by Seller_K2e72Kzbsukm3

Dear Amazon FBA Team,

I am contacting you regarding my recent shipment “FBA15K6XLV65” , which was professionally prepared by an experienced third-party prep centre fully compliant with Amazon’s requirements:

- All products were carefully inspected and packaged in “heavy-duty boxes” to prevent transit damage

- No expiration date issues exist (products either don’t expire or have valid dates)

- No labeling, packaging, or compliance violations were present

However, upon arrival at your fulfillment center:

- “Multiple products were entirely marked as unfulfillable”

- “Other products had most units (50-100%) flagged as unfulfillable”

This is particularly concerning because:

1) The prep center confirms “zero shipping damage” occurred

2) These identical products have “historically shipped without issues”

3) There are “no expiration date problems’m” or other compliance concerns.

please help me resolve this issue.

@Seller_XUNeUuvrQDpgP@Seller_mIRnuhdx7l5sN@Seller_hnDMgUKxMh1V4

Thank you in advance

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First time seller
by Seller_yjbkAvRIojIw4

Hi all,

I'm having a problem creating a listing to sell products. I've located something I'd like to resell from Alibaba with a fairly decent margin (including all fee's). However when trying to sell a product, it is asking for proof of the following (see image). Now i'd imagine this isn't the first time you've all seen this, but my issue is: If I can obtain such products at a cheaper rate compared to original listing, why would they allow me to resell? Or is it Amazon who approves and not the individual seller? Lastly, if my manufacturer can't provide the proof required, is it a simple case of, I can't list the item?

TIA!!

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What a shock?
by Seller_OFjSrssNgD9RS

Just received a bill for the electricity at my warehouse. These monthly bills are usually £70 or less from Opus Energy. Nothing has changed regarding using new devices etc.

Today's bill is for £700. The bill actually states that we have used 10 times the usual amount of kilowats, Phoned them and they say we have to pay it. If we cancel the direct debit they will immediately send in a debt collection agency and they will also destroy our credit rating.

It seems Opus Energy is being taken over/sold to another provider.

Seems very high handed. Don't know how to deal with this.

Does anyone else have this problem? Can anyone offer advice regarding my options for action? Help would be appreciated.

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