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Hi everyone,

I’m reaching out here as a last resort. I am a UK seller operating under HNZ GROUP LTD and my Amazon UK account has been deactivated for over a month now.

Here’s a full summary of what I’ve done:

1. I paid the required VAT amount to Amazon’s bank account following their email on April 7, 2025.

2. I completed my VAT registration and provided the reference number.

3. I moved my business from a virtual office to a real physical address in the UK, and submitted a lease agreement and Wise business bank statement.

4. I received TWO verification emails from Amazon:

- First on May 9, 2025

- Again on May 19, 2025

Both said: “Your information is verified – You can start selling on Amazon now.”

5. But still, when I log into Seller Central, my account shows:

“Your account has been deactivated.”

6. I also opened a support case (CASE ID: 11099547532) on May 12, 2025, but only received a generic message that the account is “under review.”

I have acted in full compliance and in good faith. I’ve contacted all the Amazon departments via email, including escalations. No meaningful response.

This is becoming a serious barrier to running my business. I would deeply appreciate any advice, support, or if an Amazon moderator could please escalate this.

Thanks in advance to anyone who can help.

– Şükrü Baykal, HNZ GROUP LTD

Not sure why - grateful for advice. Inventory ( lets say 50 units ) reverts to ZERO stock by itself. I need to check on it a few times a day and keep resettinhg it.

This is only happening with about 5 SKU's

any ideas.

Amazon have kindly send a screen scot to tell me where the inventory quantity is displayed - not particularly helpful.

Hello everyone,

I’ve been selling a product for several months as New, with around 400 units sold per month. However, I recently received a message saying my product is now classified under:

• rp_3p_offer in conditions: New, Used, Refurbished, Collectible

• Or under Beauty category in conditions: Used, Refurbished, Collectible

This is incorrect.

My product:

Is not part of the rp_3p_offer program

Is not listed under Beauty as used/refurbished

Has always been listed as New and is a brand-new item

Due to this misclassification, customers can no longer buy my item, and this is causing a major loss for my business.

Has anyone experienced this before?

What is the best way to escalate this to the correct Amazon team for urgent correction?

Thank you in advance for any help.

Best regards,

order number 204-3849654-5052329

order value £396.75

So we had a customer initially contact us for a product that was late.. ( out of our hands, courier failed delivery) we got the typical. this is for my daughters birthday and its her only present , we offered that they could return it or refuse delivery. but beyond that nothing we could do

6 weeks later.. they come back and say that they have opened and destroyed and disposed of the box.. realised some screws missing. and that it was a returned item sold as new ( not true) due to damage made when attempts at assembly - they just damaged it trying to build it 6 weeks after their daughters birthday

They demanded a full refund. without return - after the return window

We offered replacement parts, but would not give them a refund - certainly not without a return.

They preceded to create an A-Z claim. saying they never received it.

Amazon granted it

We appealed this. showing the proof of delivery and the chat with the customer about the product they received

amazon granted them a refund

no way to appeal, so opened a support ticket to speak to a CS. that created an appeal.. and the CS stated they can not help if its in appeal.. but requesting help creates an appeal.. so how?

Amazon again granted a refund. "no further action necessary"

yes further action necessary -

attempted again to contact support.. again cannot help as - yuou guessed it contacting support opened another appeal. support said that they would escalate it to the mysterious unreachable a-z department

minutes later..

Granted. no further action required

What the actual??

The customer literally talks about having the item. and we have photographic proof of delivery. we went above what was necessary. but amazon just gives things away for free

are amazon part of some giant fraud rackett?? or do they just like giving people free stuff and charging sellers?

Hi,

The Amazon Retail parent is not listed in our inventory, and we need to add our child ASINs to the correct parent. They refuse to remove the parent, even though we are the brand owner, which makes it more difficult to manage our catalogue because Amazon is not following the correct policy.

I also asked where i can read this policy but they didn't reply.

Could you please confirm whether Amazon is required to delete the Amazon parent ASIN when it is not available in our catalogue, especially considering that we are the brand owner

Thank you in advance

So the photo shows the package in the letterbox, A to Z granted.

Letterbox is more than Amazons own delivery network do, my packages get left in my garden, even though I have a parcel drop box, 6 different safe locations but my small business is the one who gets penalised because the customer "claims" non delivery.

As all us Sellers and the Mods know, the A to Z system is broken. Probably because its run by AI like the rest of Amazon.

Am so cross about this.

205-0515300-4929941

Hello All,

If you want Automated handling time for your goods applied to your account you do not need to do anything.

If you prefer to have your opinion of your handling time used, you need to switch off the Automated handling time which has now been applied to your account

All Best

Brian

Hi everyone,

My account was deactivated in December 2024 and reinstated in February 2025 using the same documents I had submitted since the start of the suspension. Since reinstatement, every shipment I’ve sent—seven in total—has had all units marked as defective.

These products were carefully inspected before shipping, and the majority were brand-new and factory-sealed. Despite opening multiple support cases, Amazon insists there is no issue. To verify the problem, I even sent test shipments containing only sealed units, but again, 100% were marked defective upon delivery.

This seems like a system error, and it’s causing significant losses for my business. Has anyone experienced something similar? How did you get it resolved?

Any advice or insight would be greatly appreciated.

Thanks,

Artur

Not something I was expecting but it seems this is happening.