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Hello,

We have shipped an order on time with tracking number by Royal Mail. Goods were delivered on time and tracking also shows delivered. The buyer however opened an AZ and it was granted and Amazon comments "The customer claimed an issue with delivery for their order and the tracking information is either missing or invalid. In accordance with policy, valid tracking was required on this order. "

This is redicoulous, how Amazon cannot see tracking information we add to ALL our shipments! The order DOES have the valid tracking and tracking shows delivered. Also can be tracked by adding this number directly to Royal Mail website search system.

Please help with this issue! Thank you!

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

Hi all,

Customer opened a return which was Ordered: 672 days ago

Item was a printer and the return reason was Item defective or doesn’t work

Amazon have accepted this return and have given a prior refund plus return delivery cost.

This item is out of warranty by a long way, is there anything i can do?

Thank you

Has anyone else had problems with 1st and 2nd class labels bought via Buy Shipping not scanning at the post office? None of my orders from the 17, 18, 19 & 20 April would scan. All orders from the 21st scanned as normal

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

Hello all,

I'm in the UK, I have an item which customers in Germany are buying. It is assigned to the "Migrated Template" in the UK store which should charge £8 per item plus £0.80 per kg - but - it's not charging anything in reality. It's seller fulfilled.

The item exists in the German store where it's on the standard template which is giving a zero charge, which is what I think the problem must be. Do you have to assign a template to every country individually for all items?

I've tried Amazon's seller support chat, which was a total waste of time! I do find Amazon;s systems are so confusing, not user friendly at all. I'd sell a lot more items here if they were as simple to use as ebay!

Any help greatly appreciated

Geoff

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn — we need help with a feedback issue.

Case ID: 10988596572

Order ID: 026-7921537-1831558

Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.

The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.

Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.

Thank you so much for your support!

Kind regards,

Anthony