Welcome to Seller Forums

I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

I want to sell my EU power strips on Amazon UK for customers that travel overseas and want a good power strip to take with them.

I tried listing before but it was removed as a product violation as the product does not have a UK plug or a UK adaptor with it.

This product is not intended for use in the UK, and it cannot be used in the UK. I made this clear in the listing but it was still removed by your team.

Surely it must be possible to list products designed for traveler's to take to the EU with them?! Its obvious from the product photos that this is not for use in the UK as it has EU sockets and an EU plug on it.

Hello was previously helped by Sarah, whom I was very grateful to, as I was on the verge of a nervous breakdown.

Sarah, if you are still active, please kindly view all messages between us and the buyer and indeed the detailed attachment we forwarded to the BOT in the A-Z department, which clearly shows delivery and reconfirmation from the carrier.

Order no: Order ID: 203-1617990-6115533

Thank you in advance for giving me some hope left in the human race.

Most of my items are FBM and sub £10. I currently sell with freepost.

I have been thinking of reducing sell price by £2 and having a £1.99 charge. Amazon say the following:

*Free Shipping can lead to sales uplift by 12.4% on average (*based on a 2020 study comparing free shipping offers to paid shipping offers with the same total price (item price + shipping fee) as the free shipping offers. Excludes any additional benefits from a lower landed price. The study included UK/DE/FR/IT/ES locales. Specific ASIN uplift may vary).

Has anyone done the same and moved away from free shipping and seen benefits?

Just When You Think Amazon Couldn’t Get Any Worse…

While doing a routine check for potential image misuse (something we face often, despite being brand registered), we discovered that Amazon US themselves are using our original product images as the main photo on one of their listings( we do not sell these laces to any other company and we full fill them ourself to USA)At first, I assumed the seller had just named themselves “Amazon US,” but Seller Support confirmed that the product is sold and fulfilled by Amazon — this is Amazon US directly using our images.

Seller Support has told me they’ll escalate the issue to an internal team, but they couldn’t tell me how or when I’ll be updated.It’s incredibly frustrating — we all put so much effort into creating high-quality, brand-consistent listings, only to find Amazon using our content without permission.

Might be worth checking Amazon US listings for any of your images being used without consent.

I see from previous messages that Amazon was working on the label issue was locked a year ago but we are new to Evri and it is happenign with us. Was there a fix as the labels can not be used when you print direct from Amazon Buy Shipping?

More and more I'm getting customers (rightly) annoyed at items (2nd class letter size) taking up to 9-10 working days to deliver. Often the replacement & original turn up on the same day - in other words, holding back mail until they have enough to 'justify' going to that address.

Yes, I offer 1st class upgrades from letters up to ParcelForce sizes. But not many are willing to pay the extra charge, especially for a low value item.

Anyone else experiencing the same?

I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

Every week, we encounter at least one fraud attempt where a customer returns their old equipment, falsely claiming that the item they received was damaged. However, they are unaware that the units we ship have their serial numbers scanned and recorded. As a result, when they return a different item, they are not eligible for a refund.

When we attempt to close the return request through the "Returns - Issue Refunds" section and try to deduct 100% of the refund, the system consistently throws an error:

"System Error - There was a system error. Please try again in 15 minutes."

Even after waiting 15 minutes, the issue persists.

Despite repeatedly raising this with the Seller Support team over the years, the problem remains unresolved for years. As a result, we are forced to issue a 1% refund to the customer—despite the fact that they do not deserve it.

Can someone from the Amazon team please investigate this issue? We are happy to cooperate.