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Over the weekend and today on my picking sheet there are products with errors of one type or another, either wrong colour, duplicated colour, wrong pack size, wrong description, wrong bullet points and in some cases a completely different image from the actual product. I have been going on about this for over 5 years, with seller support, seller performance and this forum, here are the facts:

1) Seller support have no ability to amend any incorrect listing even with proof

2) The catalogue team no longer communicate with seller support

3) Sellers cannot contact anyone in the catalogue team or anyone that has the ability to amend a listing.

4) Amazon state that only the entity that created the listing can amend it, no seller can correct an incorrect listing and this entity probably no longer exists.

The result of this is millions of listings on Amazon that have errors, sellers know what these errors are and can do nothing about it, Amazon are knowingly causing buyers inconvenience by letting them purchase products that are incorrectly described and who gets the blame? The seller of course with a defect.

I estimate that 30% of the Amazon catalogue has errors and nobody can do anything about it.

Some sales I will cancel this morning, others I will remove from sale and some I will try and contact the buyer, but as Amazon has opted out all buyers from receiving messages I don't expect a reply.

So this is why the title is 'Amazon should hang their heads in shame' as a company that knowingly allows buyers to be misled despite sellers trying to amend these listings should do so.

All this requires is a person with a bit of common sense to come up with a policy that allows sellers to change listings providing they can supply 100% proof that an error exists in the listing, why would they not want to do that and make the catalogue accurate?

There are plenty of people in Amazon who seem to spend time changing things that do not need to be changed, so how about some of these people put to work actually changing what does need to be changed?

I know of no other company that I have dealt with over the last 45 years that knowingly allow there to be issues in their business and refuse to address them.

As usual nothing will happen, but I feel a bit less frustrated in having once again given my opinion.

I have an a-z claim that has been granted and it seems very unfair to me. I shipped the order on time to the address on the order. Unfortunately it seems that the address was incomplete (no building number or street name).which is why the order wasn’t delivered. I have tried appealing the decision but Amazon have still granted the claim as I cannot prove delivery! They just don’t seem to be listening or bring reasonable. I thought it was the buyers responsibility to provide the correct address but I seem to be paying for their mistake.

I am currently doing my accounts and VAT Return.

Several times yesterday and today I have tried to download my Tax Document invoices from Tax Document Library only to get the error 'Sorry there was a problem. Please try again later'

Anyone else having such a problem? It is very annoying as I will be going away next week and wanted to sort out my VAT Return before I went as it has to be uploaded by 7th August

@Spencer_Amazon

Hello, I am a new seller, but none of my products have been included in the shopping cart, which has left me clueless. My account is healthy and I have been providing excellent customer service to ensure the authenticity and quality of the products. I contacted seller support, this is my case id: 11314675372, and they did not solve my problem. I need your help.

Hey fellow Amazon sellers, one of the accounts I manage has been banned for 3 months now on Amazon.uk. Consequently, they disabled the US account, the main one for the business. In their initial email they stated that this happened because the payment provider stopped with companies from Russia and Belarus. The business was originally situated in Russia with obtaining UK VAT number. Since the start of the war in 2022 the company relocated to a different country and I provided all possible information and documentation about that in response to the account blocking email. Everything - the letter with all the explanation, the company registration documents, the internet bill, instagram and the website of the company, a google maps page of the company retail store in the relocation country. The only message in response to my appeal I get is the typical “we don’t have enough information to reinstate your account” or “you have not sent us sufficient information that we previously requested from you”. The thing is, they never actually specified if they are requesting anything in particular. So I am just guessing when appealing. It is clearly an automated message I receive. Anyone had an issue like that? What would be my alternative option, is there an email/phone where I can reach an actual person? This just makes me furious how they continue to charge you fba storage fees, etc. while not putting any effort to resolve the situation. Any advice is highly appreciated. @Ash_Amazon please help

Title well explained.

Source: article published by Counterpunch yesterday.

No point of adding links here since non-amazon links are not allowed.

Amazon will definitely pass the costs on to sellers somehow.

I am now intrigued to see how Amazon reacts.

@Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR

Hi everyone,

I listed a product as FBM without having the stock on hand, thinking it wouldn’t be an issue since my supplier is only a 10–15 minute drive away. My plan was to purchase the item when an order came in.

Sure enough, I got an order, so I went out, bought the item, and returned to fulfill it, only to realize the order was going to Ireland. Due to the high shipping cost, I decided to cancel the order. I didn’t ship the item or fulfill any orders for this listing.

Later that same evening, I received an inauthentic item claim on that product, even though I never shipped or sold a single unit. I submitted the invoice from the purchase I made that day, but Amazon rejected it. I don’t have any additional documentation to provide, and all my appeals have been unsuccessful.

To make things worse, I also have FBA inventory that's completely unrelated to this product, and Amazon won’t let me remove it. Support keeps sending me in circles with no clear resolution.

Has anyone dealt with something like this before? What should I do next?

Thanks.

(For the record, the invoice I have is from the direct official distributers of the brand that I was selling)

Short story, X is a short common word that is not trademarked in the class it describes precisely because it describes the class itself.

I need to vent in public about the seller support insanity I've experienced. I had an item taken down by an Amazon internal team because it used a word that is actually one of my business SIC codes (the amazon AI started my listing description with "Experience authentic X action . . . ", ironically). One of my business SIC codes is X, so I'm in a bind.

Now they say on the phone, I need to use phrases like "compatible with" etc LOL. I'm like, that is the equivalent of saying water is compatible with drink. I either need a letter of authorisation to use the trademarked word (impossible as nobody owns that as a trademark in the relevant class in the UK in natural form - for good reason as that's one of the words that describes the class and the trademark examiners are rational). So, I reword my description (through gritted teeth to remove the bad word) to just get back in business, and then write a detailed letter explaining why the 10,000+ other items containing this word in the UK market are also fine. I was advised to get a LETTER OF AUTHORISATION to use the word if I want to continue using it. Not possible when the rights holder is not identified, so I write a detailed business latter explaining all of this. But . . . now they can't forward the letter to the original team because my account health is back. This is pure insanity.

They don't see the problem and refuse to forward my concern to the internal team. So it looks like I can't describe my products in listings without risk of random take down.

It seems my option now is to list an item called "genuine X thing for an X and great for authentic X", to deliberately get it delisted by some overzealous bot, and then and only then can I send a letter. However, there is also the risk that this would be rejected as it is not from the (non-existent) rights holder they are defending.

Once this is done, maybe its worth the risk to list other items in my catalogue. The last support adviser suggested I just list stuff and open support cases when it gets taken down! I had to close the chat in laughter. I feel like the asylum has been overrun.

If anyone can begin to explain why this was flagged so I can avoid this going forward I'd be grateful. Perhaps the use of the word "Authentic" caused a flag. As I say, over 10k items come up with the keyword search for X. I mentioned this to the support agent on the phone. They said they probably all have letters of authorisation. At this point I had to burst out laughing.

It's great Amazon take trademark seriously. I own some, but this is pure and utter insanity. The support agents even acknowledge it is insanity, but can't do anything because of the internal systems