Hi,
Are any other business sellers facing the below issue??
1. Receive an order from an "invoice by Amazon business customer"
2. Sometime goes by, receive an email stating full refund for an order number that isn't actually associated with your account. Then you trace the refund down by going through your orders and finding the refund manually. You then find the refund which is actually from the original amazon order number. When you click into the amazon order, it has the order number that isn't associated with your account under "Invoice by Amazon Order ID:"
3. The business customer doesn't send the item back, so now amazon have refunded them from your funds and you dont have the item back.
4. if you try open a SAFE-T claim it wont let you, as it will show your account has not been debited because its an invoice by amazon account. So the business buyer is keeping the product and we are now out of pocket.
5. try contact amazon seller support and as always, we just get the generic responses "we are looking into it" every day, but no resolution.
Amazon seller support has to be the most frustrating thing ever. No actual support, just pre-scripted replies wether you talk on the phone, via the chat or email.