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Hi,

I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.

Should i just take it on the chin and take the £20 loss or should i take any further action?

Is anyone else waiting for their documents to be accepted/verified?

We submitted ours well over 3 weeks ago, and are still waiting. In the meantime, I can't list any new products and we're paying for these services to a third party - so in effect losing money.

I've tried opening a case with seller support, but as usual they seem non the wiser.

Had an email this morning saying : Action Needed: Update your shipping prices. We removed the ship options for your seller-fulfilled products with excessive shipping prices. Affected ship options are reflected in the following table:

Has anyone else recently received this email because I can't find any items where my shipping costs are excessive? My items are a combination of either Free delivery, or £2.80. Two-Day Premium Shipping we charge £4.99.

I've been through my shipping settings etc but am totally confused..

Hi everyone,

We’ve just received a notice from Amazon Shipping informing us that our shipping services will be terminated as of 2 August 2025, with final access to Shipper Central ending on 30 September 2025.

We’ve been loyal customers of Amazon Shipping for over 7 years, and this came completely out of the blue. No explanation was provided, and our account manager wasn't informed either.

We’re trying to understand if this is an isolated incident or part of a wider change.

Has anyone else received a similar termination notice recently?

Any insights or experiences you’re willing to share would be really appreciated.

Thanks in advance.

increasingly I am asked for receipts for a restricted product.Can this be any receipt from a wholesaler but not necessarily the product I am applying for?I ask because some sellers seem to have got approval even if the product is not new,so they cannot get a receipt for second hand goods can they?

I decided change the name ltd because I find it other business have their own name which. I don’t want to copy it.

Hello,

The Limit for Royal Mail Tracked 24/48 LBT is 1kg, yet Buy Shipping doesn't allow you to purchase LBT over 750g.

Can this please be looked at and rectified?

case ID: 11287581642

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

Mine was rejected for KYC verification due to long company name. I have submitted different Chinese pinyin combinations several times, and even the hanyu pinyin letter combinations recommended to me by Amazon Seller Support customers are not getting through.

My full company name in Chinese pinyin is “jiaxingshinanhuquxinfengchenwenniyangmaoshantaokoujiagongdian”.

Seller Support suggested two pinyin alphabetical combinations “Jxsnhqxinfengchenwenniyangmaoshantaokoujiagongdian”.

“Jiaxingshinanhuquxinfengchenwenniyangmaoshantaokou”

I've tried all of these, including various combinations I've tried on my own, and it's been close to 10 attempts and I've been rejected every time. I don't know what to do anymore, my account is just about to go over the two month review period and I desperately need a solution to this problem. Please help me! Please!

Hi,

Are any other business sellers facing the below issue??

1. Receive an order from an "invoice by Amazon business customer"

2. Sometime goes by, receive an email stating full refund for an order number that isn't actually associated with your account. Then you trace the refund down by going through your orders and finding the refund manually. You then find the refund which is actually from the original amazon order number. When you click into the amazon order, it has the order number that isn't associated with your account under "Invoice by Amazon Order ID:"

3. The business customer doesn't send the item back, so now amazon have refunded them from your funds and you dont have the item back.

4. if you try open a SAFE-T claim it wont let you, as it will show your account has not been debited because its an invoice by amazon account. So the business buyer is keeping the product and we are now out of pocket.

5. try contact amazon seller support and as always, we just get the generic responses "we are looking into it" every day, but no resolution.

Amazon seller support has to be the most frustrating thing ever. No actual support, just pre-scripted replies wether you talk on the phone, via the chat or email.