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is it from the prep category? If so what prep category do I use to get that? The fragile?

Dear Amazon，

There are product compliance issue with my product ASIN B07VYHBVPB.

After I submitted the required documents, the case reply has been reviewed and approved, case ID 11190368392 and it also shows "approved" in the compliance record.

However, my product page is still inactive till now, is there anyone can help me? I am really anxious now.

@Seller_XUNeUuvrQDpgP @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR

I've had a few expensive A-Z claims recently where the customer claims they haven't received it and Amazon has refunded them.

"The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate."

Parcel was signed for, Amazon states there's sufficient information, so how on Earth am I supposed to protect myself?

Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_j9Bd91CW3ZVpr@Seller_ZyGdB49sb7An4@Seller_XUNeUuvrQDpgP

I have an issue with this, I had a notification that 20p had been taken for amazon.ae but we have never sold on there and only sell on the UK.

The card is active and all verified, multiple withdrawals have been taken from the card that is active but the error is still there as below but the card has been charged multiple times

We are not able to charge your account. Assign a valid charge method to restore full access to your seller account.

I also have this error

There was a problem loading the content. Please try again later.

Anyone got an idea what and why this is happening and how to resolve

@Seller_XUNeUuvrQDpgP @Seller_ZyGdB49sb7An4

Any moderators out there that can give some advice on this please

My shipment was confirmed delivered 27 days ago, but it's been stuck without any updates or progress since then.

I cannot open an investigation into this delay even though it was been checked in supposedly on 6 June, it now seems to be stuck.

Had over 40 shipments since all go through as they should.

Any advice on how to deal with this as getting nowhere with seller support just the standard generic replies that really make no sense at all.

why is postage through Amazon to Channel Isles/ IOM shown as not acceptable.Amazon wanted to charge circa £18.00 for postage.In the end I bought postage at the post office for UK rates.Unfortunately told the customer I may have to cancel ( but didn’t ) and he went and bought from elsewhere and claimed a refund from me.One suggestion was to count IOM etc as a city and Britain as the country but cannot see how that works.

Amazon seems to have restricted my seller account due to an outstanding unpaid balance. The balance was unpaid for 2 days due to a temporary short term cashflow shock meaning I had insufficient funds when Amazon tried to bill me, but i also had enough in deffered transactions to clear the unpaid balance in full if Amazon waited 2-3 more days and carried on deducting the unpaid balance from my deffered payments once they became unlocked as they've been doing for the past 2 days, but suddenly stopped and restricted my account. No matter how many times I verify my charge method, Amazon won't bill me for the unpaid balance despite my credit card being available for charges and sufficient funds available. I'm actively trying to settle the outstanding balance but can't find any ways to pay manually (Even the payments section where you can pay overdue balances shows the same restrictive view). All it does no matter where I click is say I have an invalid charge method and that I should Update it. I have done so numerous times, and the £1 temporary charge has succeeded multiple times yet no bill for the overdue balance, or change to the view of my account after updating the charge method multiple times. I kindly request Amazon's urgent assistance in resolving this matter promptly so that I can resume selling on Amazon as I'm a volume FBM seller and have preemptively plan each days dispatch. If this issue persists, theres potential for severe impact on my seller metrics. I can't manage inventory, cancel, buy shipping, or view any orders, manage PPC ads, or do anything on my account for that matter, but i keep getting emails and notifcations for items sold. Please help

I know there have been numerous discussions on these subjects but I think it is worthwhile to clarify the current position.

This morning I have tried to list a book publitshed by Thomas Nelson & sons. Amazon say I need permission to sell this "brand" . The requirements for this permission are quite beyond the normal second hand bookseller.

Also I tried several weeks ago to list several books without ISBNs. I have gone through the very long rigmarole of applying for GTIN exemption. I never heard back from Amazon on any of these applications.

Am I safe in assuming it is now impossible to sell books on Amazon in these 2 scenarios?