Welcome to Seller Forums

So Amazon have yet again deactivated one of our listings due to detected pricing errors

ASIN B005FOVIPC

When I look at the item It's Amazon themselves that are selling this and they are offering it at £2.90 with alleged free shipping.

Now Amazon don't charge themselves a fee unlike their selling partners (yeah right), so to match the offer or get even close to it we would be selling at below cost price and stumping up the shipping charge that even with basic Evri shipping is a few pence more than the selling price, so therefore at a big loss.

And the offer to anyone that wants to buy one of these off Amazon, Amazon are offering 'delivery in 6 to 7 months'.

So all in all they've taken this product off the market place as they've go no stock themselves and once again denied us the opportunity of selling these. I truly wonder if Amazon are just extracting the urine.

And I take it this is all legal and above board.

Any mods care to comment?

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP

This is not the first time this has happened, but it's the first time brand registery has not acted on the violation.

Historically I used to provide the ASIN and link to the problem listing that has committed the violation in using my images and pasting over my logo with their own logo. Amazon swiftly removes those images. There is no ambiguity as the images belong to me.

I have reported the violation more than once, and in response this is what I get back from Brand Registry:

We cannot act on your report for one of the reasons listed below:

Copyright image mismatch

The description of your copyrighted work does not match the content that you reported as infringing. If you believe this decision was made in error, submit a new report with the intellectual property that you believe is being infringed upon and the corresponding ASINs.

Incomplete notice on copyright image

We do not have enough information to evaluate your report alleging the unauthorised use of images. Submit a new report identifying those images by providing a complete text description of the image content or by including a direct link to the image(s) as it appears on Amazon or other sites.

Refer to the email that you received regarding this case for further information, and to this help content to find out more about reporting copyright infringement.

It says 'one' of these reasons but I'm not sure which one as I provide sufficient information in the initial report:

The images used in the listing for ASIN ooo are a direct unauthorised copy of our original images. The product layout, camera angle, shadows, and product positioning are identical to our copyrighted images, but with our branding covered up or removed. This misleads customers and violates our copyright.

We have not licensed or authorised this seller to use, edit, or republish our images in any form. This constitutes copyright infringement and also breaches Amazon’s Product Detail Page Rules, which prohibit copying content from other listings without permission. The seller has taken our copyrighted content, covered our brand, and falsely presented it as their own.

This violates both copyright law and Amazon’s listing policies under Amazon Intellectual Property Policy.

Where am I going wrong?

Hi @Seller_gAhPNiLrkfTcr

Looking for some advice or insights from fellow sellers here.

I recently had an A-to-Z Guarantee claim granted against us, and I'm honestly baffled by the outcome. The customer claimed they didn’t receive the item, but we provided everything Amazon usually asks for, including:

Full Yodel tracking number

Proof of Delivery (POD) showing the parcel was delivered to the correct address

A clear scan location confirming delivery

Timestamped scan showing successful delivery at the customer’s doorstep

Customer hasn’t returned the item or provided any counter-proof

Despite this, Amazon still granted the refund to the buyer.

We’ve done our part as a seller — shipped on time, tracked, and delivered as confirmed by Yodel. The POD even includes photographic or signature evidence (depending on the delivery), and yet, here we are with a loss on both the item and the shipping.

Has anyone experienced something similar?Is it worth escalating this further, or is this just something we have to chalk up to the cost of doing business on Amazon?

Appreciate any input. We’re all for great customer service, but when third-party verified delivery is ignored, it feels like sellers are left exposed.

Hi @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Mary_AMZ @Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Simon_Amazon

Earlier this year @Spencer_Amazon you helped me when my account became ineligible or the buy box. This seems to have happened again, accounts health is classed as 'Healthy'. Feedback and A-Z are all fine so not sure what has caused this? Please can you forward his to the buy box team? It looks like the megathread has closed? How can i get help on this please?

B0031O0BY2

B003N1ZSYG

B07DW3H4JN

B00SXJLYWS

B07NGJ25PG

B002XLRC82

B08L9Q83S4

B0852RTXRY

B071NFVVNG

B099KTFK4J

B0C2Z8TTQ1

B0C2Z8HJQT

B0C2Z3MHCY

B07DVM36PS

B07G14Z1M3

B083S2H5PS

B08MPV81JZ

B00SWKP8X4

B082LRPJ9L

B0992TJFM3

B088LY8R1H

B0B2J1TQ1N

B0C5PSV7QM

B07QH3KFJJ

B083S28H34

B09XR35436

B0C2849987

Our listing has been falsely identified as a biocide, despite being exempt from this category under HSE’s rules. We have provided evidence of this but keep getting demands to provide an authorisation number, it’s evident that our appeal is not actually being read despite being very short since the matter is so simple.

Case number: 11313628942

@Seller_Huz6FT08OxHAR @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4 @Seller_XUNeUuvrQDpgP

Hi all,

I’m shipping a pallet with 140 loose units of the same SKU to an EU FBA warehouse.

In “Send to Amazon,” I select the option “Single SKU pallet.”

Each unit already has the correct FNSKU label applied.

Until now, I’ve been printing and applying the FBA box labels on every single unit.

But since there’s a “single SKU pallet” option, I’m wondering if it’s actually necessary — or if I can just apply the pallet labels on the outside of the shrink-wrapped pallet.

It would be much more efficient this way.

Has anyone done this and can confirm the correct process?

Thanks in advance!

Hello everybody! Someone please help. I am struggling to set the account. From Amazon asked some extra-translated business documents. But until we fixed it, everything is restricted - even the options to add the new documents. From the other side, they charge us every month. We got support, but they don't answer from 1 week. Is anyone has experience with that issue?

Seems the number of items purchased displayed on the listings has reset? My item usually displays “800+ sold in past month” now only showing ‘50+’ Does this happen every year, not a huge deal as it’s happened to all other competitors.

Hi guys,

Just want to share this with you.

It happened to me today for the very first time, and it was quite obvious, but some scammers (thieves?) may try it.

Regards,

Thomas.