Welcome to Seller Forums

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

My Reviews have disappeared from my listing however i can still see them under customer reviews tab is there any way of getting these visable on my listing again?

@Seller_XUNeUuvrQDpgP COULD YOU PLEASE LOOK becasue our buy box again go after just one week and we lost alreay alot of sale here is my asin you help us week ago and buy box came back you doing very good with all of the sellers but just after exact week later again no buy box and feature offer we are this trouble from last 4 weeks just started today saturday 09/06/2025 we no have featutre offer and buy box

B09KQXS4KR

B09L19HP3V

B09LR4V2SF

B0CBN7724S

B0BPDS5Z6R

B0BPDTKTNR

B0BPDS5L5L

B0BPDVXHCB

B0BPDY4Q95

B0BPDS7PWK

B09SGJX9XF

B0DBJ5HXX5

B0DBJ4LM6G

B0DBJ6KHGG

B0DBJ5SZDM

B0DN2XKK6K

B0DN2X2BSH

Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks

Hey everyone. I'm seriously stuck and losing my mind over this.

I recently registered a brand-new company, with fresh company documents, bank account, proof of address — the whole thing. I updated all business info on Amazon Seller Central, and Amazon even confirmed that my verification was successful But despite everything being verified, all my marketplaces are still deactivated.

It keeps saying I have multiple Amazon seller accounts under the name. I operate in multiple marketplaces, and when i switch between, lets say any EU marketplace to for an example USA, it makes me log in again... I guess that means its under a diff account? but on account info, they're all merged into my one login. I don't really know.

I understand one of them being deactivated, affects the others, because again, i guess they're separate as well somehow. none of them tell me why, or which one is the source of the issue. They all just have an appeal for it: saying is this account yours, and is is it reactivated? I say yes and no, respectively, but all the marketplaces say that!!! I dont know which one to fix, to then say "yes its my account, and yes its reactivated."

My marketplaces are stuck on individual too, i cant change to professional until they're reactivated, so I cant call amazon support either. Only emails, which when i contact them through, I never get an answer in the reply, it always says "this is the wrong channel to send an appeal." Im not even sending the appeal... i asked a question...

I did notice that Saudi & UAE had policy violations, which i cleared, but even then, they both have the same reactivation appeal thingy about having multiple accounts

WHAT DO I DO??

Is there any way to get in contact with seller support. My account is deactivated any there is no option to reactivate it. Any case log I create is closed in return. Is there an email or number I can call to get in contact with anyone from seller support?

What is going on at EMA3? We've had thousands of pounds of stock being turned away for weeks - K&N are Amazon's FBA chosen courier for this shipment but they seem to be having some sort of stand-off disagreement. Whilst they bicker, we are losing our entire Amazon business.

I emailed Jeff Bezos (!) and all I got was some girl from the escalation team who couldn't even find our ongoing case id online and gave me two different, invalid case numbers. Incompetent!

How do we get this escalated to someone who can actually help?

Does anyone know how to create seller central accounts without linking them to an individual via passport or drivers licence?

Our warehouse team has about 20 people in it, working 7 days per week and about 18 hours per day. Most of these staff are temps, and even the permanent ones move around the business pretty freely.

I'd like to create a "despatches" account, with a dedicated phone number for OTP and locked down permissions, so that any time of the day or night, a worker can access the terminal without needing the manager's mobile to get the OTP.

Does anyone know whether this is possible, or whether there is a mechanism for allowing accounts to be used by multiple people in an official capacity? The alternative is trying to get 20 temporary workers to bring in a passport or drivers licence (which a lot don't have), and waiting for each one to be approved before they can start work, only to go through the process again with 5 new guys every week, as they replace ones who dropped out. I'll end up with hundreds of accounts for staff who will never be seen again, which seems crazy.

Hello

It's been a plain sailing for the past few months until recently.

I have added a new product: Nettle Leaf loose herbal tea. The product has 3 variations, as all of my teas: 100g, 175g and 300g. The 175g one was flagged by Amazon as a restricted product - they claim it contains Cistus Incanus herb that is prohibited to sale in the UK (it actually is not, but it's another story).

They had asked to add images of the product from all sides which I did. They insist it's Cistus Incanus, not Nettle Leaf.

Now we're just playing a game, I ask the case to be escalated and they send back the same reply - the last one did not even have any name, it's just signed as 'Amazon.co.uk Seller Support''.

What makes it more interesting, besides the fact that the 100g and 300g ones are ok, is that I actually sell Cistus Incanus tea, without any problems. It shows the quality of people that are dealing with product compliance etc. in Amazon.

What would you do? I'm thinking about writing to managingdirector but I heard that this often doesn't work as the letters are read by AI?

Could any Moderator look at this case? The case ID is 11188877652. Parent ASIN: B0F7RPV5DX, product ASIN: B0F7RKDYVM and the other 2 variations that aren't blocked: B0F7RLBK5Z and B0F7RMQBNR.

@Seller_mIRnuhdx7l5sN@Seller_DNQGSsdC7DccM @Seller_rX0LOsTSK2Zer @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH