Welcome to Seller Forums

For some reason Amazon has listed all my products to 7 EU countries and I have just made a sale to France that I cannot fulfill and will have to cancel. The shipping template used doesn't even have international orders enabled.

How do I remove my products from all countries except the UK? And how do I stop Amazon from doing this again?

Thanks.

Hi,

I can see that other sellers are also having issues with the "Competitive External Price." Can anyone advise on how we can avoid this problem?

Amazon still doesn’t seem to understand that companies/sellers have different margins across marketplaces or other channels, and prices can’t always be the same due to different criteria. It’s not fair, because when Amazon flags the competitive price on certain ASINs, we’re forced to match it in order to keep the Buy Box — even when we offer Prime shipping.

Also, we can’t even increase the price by £0.01 because we immediately losing the Buy Box again. We opened some cases and explain the situation but it seems nothing change and hard to find people to understand the issue

I hope to receive some tips on how we can manage this and how we can ask Amazon to remove the "Competitive External Price."

Many Thanks

HI, I had an A-to-z Guarantee claim this morning. For no reason. Buyer never contacted me asking for a refund or a replacement. So it Just happened out of the Blue for some reason.

It said on my account health page because of the A-to-z Guarantee Claim "Your seller-fulfilled offers are at risk of deactivation"

Although Luckily there was "No Negative Feedback on my profile store front"

This "A-to-Z Guarantee Claim" Has had a massive effect my Amazon Seller Account Health. I have been doing ever so well in the last past couple of weeks until this one has happened. Now Amazon Refunded The Buyer without proper investigating it before hand' and Now I lost out. I am not happy at all. Can anyone help me to resolve the issue in this matter.

Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Case : 11163124502

Today, I received a neutral feedback from a customer which reads:

"APPARENTLY THERE IS A PROBLEM WITH THE DELIVERY, CAN YOU ENLIGHTEN ME?"

The estimated delivery date for this order (ID: 204-8981519-6037168) is 4th June 2025 – and today is only 30th May 2025. The order is still well within the promised timeframe, and there are no issues from our side regarding dispatch or delivery.

Despite this, when I requested the removal of this feedback via Feedback Manager, the response I received was:

“We are unable to remove this feedback because it does not meet our guidelines for suppression.”

This is extremely frustrating. Either untrained staff or an unresponsive AI seems to be handling these requests, and it's draining us , mentally and emotionally. This kind of response feels like psychological bullying, and it must stop.

How can this feedback not qualify for removal when the item hasn't even reached its estimated delivery window?

Are buyers now allowed to leave negative or neutral feedback immediately after placing an order, and sellers are left powerless to dispute it?

What's the point of the Feedback Manager if it cannot apply basic logic to protect sellers who are actually doing everything right?

Amazon needs to urgently review how feedback suppression is handled , sellers deserve fair treatment, and the current system is not only broken but also demoralising.

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_j9Bd91CW3ZVpr

Hello,

My Amazon seller account was deactivated in April. "Know Your Customer (KYC) seller verification information".When I click the red "Activate Account" button, I am redirected to the "Business Information" page. The orange banner displays the message: "Please wait while we review your request.

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.". I contacted seller support but received an automated response: "This email address is not the correct channel to appeal". The last message from Amazon before my account was deactivated was that they could not provide a reason for the deactivation or a timeline for reactivation. I feel stuck in a vicious circle with no clear path to resolve this issue. There does not seem to be an available channel to appeal or get help.

In the beginning, they simply disabled my listings. On my end, I see "active" but on the buyer's end, it says "Currently unavailable."During the deactivation period up until today I created a bunch of cases. Which were all ineffective.

At first I thought it was a system error, and began creating cases to solve the problem directly with the listings that were disconnected. Cases 10966439962, 10967023632.

Then cases directly on the account problem in order 10983484642, 10991781862, 11009133112, 11035175972, 11039814102, 11039569692, 11039523332, 11040716792, 11042390092, 11065538952, 11065589502, 11069306132.

Then cases without answers, they completely ignored me. 11085776522, 11127815152, 11128398702, 11127879322, 11128399722, 11127801482, 11131214772.

I understand that checks are done regularly, but it's been three months, their second to last message was:

"Hello, We are currently reviewing the information that you gave. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete the verification as soon as possible."

The last one is: Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

After this message, "Identity Information" appeared in red, after which I submitted additional documents.

Is this going to take months again?

My inventory is stuck.

Has anyone encountered a similar problem or can suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed that there was nothing easier than to name the reason and how to fix it. The world is losing its humanity in the pursuit of money.

Thank you,

Hello,

When I click into any of my orders, there used to be the fees displayed in the section on the right called "Sales Proceeds". I no longer see those.

Is that a recent change and is it for everyone? Seems daft that I cannot see the fees being charged for each order without having to go into reports. You used to be able to click it and it would tell you the fee percentage.

One thing I noticed is that my fees should be 15%+VAT which is 18% - however my fees are working out around 18.55% suggesting either 15% is not being charged or UK VAT is not being applied to Amazon fees.

Cheers,

Paul

Etsy

See the latest comment from Etsy Support

Etsy Support Admin

This is Aida from Etsy's Case Mediation team.

After reviewing this case, we determined that a refund isn’t appropriate in this situation.

Jenny, Thank you for letting us know that you have not received your order, we know how important this is to you. However, since the tracking information shows that the order was delivered to your shipping address, we are not able to mediate the case.

Please contact your local post office or your neighbors, as they may have received the order on your behalf.

Keep in mind, abuse of Etsy’s Purchase Protection program could result in program exclusion at Etsy’s discretion. Learn more about our Buyer Policy here.

We appreciate your comprehension.

I created my amazon account 3 week ago, when everything had done, I received a notification that my account has been deactivated for verification. I have completed all my verification through video call and provided all the information they required. After some hours I received a mail that my account was involved in fraud or deception so my account will not be activated. Ohh come on i didn't listed any thing or sell any item so how i was involved in fraud. I appealed amazon but they didn't help me, instead of it they send me that same email again. Useless.