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I lost access to seller account, it says

"There was a problem

We cannot find an account with that email address"

A quck search in the forum sugested that deleting the attached buyer account may be the cause of the problem as they share the same email. I did try and delete the buyer account around 10 days ago but it did not delete, at least not straight away, and I now no longer have access to both buyer and seller account.

Can someone from amazon support get in contact and reactivate my seller account.

I have logged into the forum from another account to post this messsage as I can't login to the forum with my deleted account

Has anybody encountered this problem.?

I am trying to list a book. I enter all the details as normal and press the submit button. I get the message in a red box "HTTP method used is not supported".

I list all my books individually I do not use any bulk loading method. I have done it like this for the last 20 years and it is a bit worrying that this should suddenly happen

Dear Amazon Sellers & Moderators,

I’m reaching out to share a concerning issue regarding a potential case of return fraud involving a customer named Sa****ep and our product, Tr** & Ti** P** Comm***l G****ent S***mer, G**y.

Issue Summary:

The customer claimed the product was "not working" but provided no evidence (no photos, videos, or technician report).

Despite the lack of proof, Amazon issued a full refund.

As the seller, we have not received the item back at our return address, even weeks after the refund was processed.

We have repeatedly reached out to the customer requesting either proof of the issue or the return of the item.

The customer has not responded in any form and continues to retain the product after receiving the refund.

This appears to be a clear violation of Amazon’s return policy and possibly a case of return abuse or fraud. We are requesting:

Assistance from Amazon in recovering the product or the refund amount.

Investigation into the customer’s account behavior.

Guidance on how to protect our seller account from such cases in the future.

We are happy to provide documentation, message history, and any additional information required.

Looking forward to input from other sellers and support from Amazon moderators.

Thank you for your attention.

Dear Amazon Seller Community and Moderators,

We are seeking urgent assistance regarding the deactivation of our GlobalFreeShipping account in the Amazon AE marketplace, which has now cascaded into the suspension of our high-performing Red Pebble Products accounts in North America and Europe which have sold hundreds of thousands of products over several years.

Our company has been a professional seller on Amazon for several years, consistently maintaining excellent account health, strong customer satisfaction metrics, and generating tens of millions of dollars in cumulative sales across multiple regions.

What Happened:

• The issue originated in the Amazon AE (United Arab Emirates) marketplace, where we created ASINs via API using data from supplier stock files.
• Unfortunately, some of this data contained incorrect titles and descriptions, which led to ASIN Creation Policy violations.
• These listings did not match the original product details — a violation we now fully understand and take complete responsibility for.

What We’ve Done to Resolve It:

We submitted a detailed and structured Plan of Action outlining:

• The root cause (automated ASIN creation using inaccurate supplier data).
• Corrective measures (complete removal of inventory, disabling API-based ASIN creation, hiring trained listing managers).
• Preventive steps (manual ASIN cross-checking, training on Amazon’s ASIN and PDP policies, audit systems, and permission restrictions).

Despite this, we have not been able to get a response or resolution from Seller Performance, and our reinstatement appeals remain unacknowledged or unresolved. Most concerning, this isolated AE marketplace issue has triggered linked account suspensions in North America and Europe, jeopardizing our global operations and harming a track record built over years.

What We’re Asking:

• Has anyone else experienced a localized issue impacting global accounts?
• Are there any effective escalation strategies you’ve used successfully?
• Is there a moderator or Amazon team member who can review our case holistically?
• We are 100% committed to compliance and have made significant structural changes to prevent this from ever happening again. We are simply seeking a fair opportunity to resolve this issue based on the steps we've already taken.

Any support, guidance, or visibility from the seller community or Amazon representatives would be deeply appreciated.

Sincerely,

GlobalFreeShipping Team

@Seller_iTgjdgiRqiPsn

As title says. I received 3 separate inaccurate pricing information violations at the end of January for 3 different ASINs which resulted in my offers being completely removed.

My price was the lowest on all 3 ASIN's when they were removed and other sellers have been allowed to continue selling at a higher price since this happened. On one particular ASIN my price was £118 at the time of removal and Amazon has continued selling at £128 since this happened in January. How does this make sense?

I submitted invoices for 1 ASIN which was repeatedly rejected and after speaking to the account health team many times I was advised use the "Has your listing been deactivated error" appeal option instead.

I have submitted multiple appeals for all 3 ASINs with detailed evidence to show that my price was fair and competitive and in line with Amazon's fair pricing policy yet they are denied with zero feedback. Only "We do not have enough information to reactive your listing at this time". I am sure my appeals are being auto rejected by ai.

I then had at least 10 more calls with the account health team and raised one ASIN for an internal review. I was told this would take a week but I had to wait 5 weeks for single response. And when they finally did get back to me they simply told me to update my price and submit an appeal again. They did not look at any of the evidence I provided and they based their decision on the current market price (which has dropped significantly over the past 3 months) and not the price at the time when my offer was removed.

The account health team have been completely incompetent and have constantly provided false information and guidance in order to fix this. Yesterday I was told to update my price in selling applications. That is not even possible. When I tried to explain this the lady told me I had to copy the listing and this would then allow them to approve my offer again. She very clearly did not understand that this would create a new ASIN completely which of course will not remove the violation or allow me to keep selling.

Last week after the internal review was completed I was promised a callback from a manager that actually has authority to make a decision on my case within 24 hours and this never happened.

I have also been told that this is not an account health issue and I need to contact seller support as account health does not deal with pricing violations and they do not have the pricing history available to them. I was told to contact seller support and not mention anything about it being an account health issue. I did this and they told me to contact the account health team for immediate support! what a joke. There is absolutely no accountability and the only people you can speak to our middle men that do not even understand the Amazon platform. case id: 11053997442

I contacted the managing director multiple times and I when I finally received a reply from the escalations team they also told me appeal through the account health dashboard and provided a fake case id so I could not reply. It is impossible to speak to a human that actually has power to fix this.

My sales have now dropped to £0 because of this. I cannot confidently list new products and have not listed anything since January when this happened as I am scared my offers will be removed and I'll have to go through this for every ASIN. So I have effectively been shut down until I can remove these violations.

The account health team do not understand the impact this has had on my business and say things like "This hasn't impacted your account health score so you can continue selling on Amazon". They fail to recognise that my account health has dropped to 212 as I am not longer selling anything.

Can somebody please help me with this. I do not know where to go from here. I have been holding £40,000 worth of stock since January.

Internal reviews keep being raised but they do not provide any meaningful feedback and take months.

The ASINs in question are:

B0BS752V5R - removed 25th Jan. Price at time of removal: £118

B08FRJBSHQ - removed 21st Jan. Price at time of removal: £655

B0BQRTQ1XK - removed 20th Jan. Price at time of removal: £155

My store name is UK Deals *Next day Delivery*. If you look on the Keepa graph you can clearly see evidence that my price was not violating Amazon's fair pricing policy and other sellers (including Amazon) have been allowed to continue selling at a higher price.

This is anti competitive and completely illegal under UK law.

Amazon's false flagging of my offers have actually taken the lowest price away from customers!

You can also see my pricing in the attached screenshots.

I have not done ANYTHING wrong and my business has been shut down for 3 months.

Somebody please help.

I started selling on Amazon 12 months ago, the screenshot below clearly shows the impact this has had on my business! Why does Amazon make it so difficult for people that follow all the rules?

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

Hello Dear Brand owner Sellers,

I wonder if you can help me. I am a small brand owner and I sell my own products mainly on amazon. However I have noticed that another seller has appeared on my listing pretending to be selling my branded product by fbm. I now that product cannot be genuine as I do not have distribution agreements with anyone and I don't sell to other sellers on wholesale.

I reported this issue to amazon brand registry for infringement Under case ID 11073202492. But I was disappointed to receive below reply.

"Thank you for contacting Brand Registry Support. We reviewed your submission and are unable to take the action you requested.

If you have additional notices that you wish to submit, our team only investigates one type of infringement per submission and no more than 50 ASINs per submission. If you have more than one type of infringement, we require that separate submissions be made for each infringement type.

For example:

If you would like to submit three ASINs for two different infringement types, you would submit one notice for each infringement type. This would be a total of two notices. If you have more than 50 ASINs that you would like us investigate, you will need to submit multiple notices with no more than 50 ASINs per submission.

If you believe this decision was made in error, please tell us why by submitting a new complaint through Brand Registry. We are unable to take further action on the complaint you previously submitted."

Now How do I deal with this issue?

I feel that all my hard work to establish my brand could be wasted if random seller just start selling unbranded products on brand name through fbm .

Thank you for reading and I will appreciate any input.

Hello,

I started my Amazon account using an existing company I have to see if I would be accepted to sell on Amazon first. I then opened another company specifically for the Amazon business. I reached out to Seller Support and asked for their permission to update my account details with the new company's details. They advised that I can only do it via account transfer into the new legal entity, they even shared the link to it.

I initiated the process but everything stopped at once, even before I entered the new company's details. I am now unable to proceed further, or go backwords. I cannot access my account or my inventory, The only thing I can see is "invalid Charge Method" message, and when I click on it, it takes me to an Error message.

I reached out to the support team, they are now saying that they cannot find my account using the email I provided. That is the only email associated with my account and the only email I ever used for the account. It is been a week now and I am struggling to solve the issue. Any advice would be much appreciated. Is there any contact number, or complaint procedure to escalate this issue?? Thank you

hi,

Just starting out but wondering?

What automative software should I purchase to drop ship from any site?

Thank you for your time