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We use Amazon Shipping Service for our delivery. We have received back almost 40 parcels in last few days. I checked those parcel shipping history and all of them showing Customer refuse to accept the delivery. It is understandable if one or two but around 40 parcels. On the other hand customer also contacting us about the delivery. However we have contacted with Amazon Shipping service but unfortunately didn't give us any obvious reason just system error. Is there any one facing this issue as well ?? Thanks

Hi,

How does everyone ship? I am just starting off my Amazon business and my first shipment has a 50 days ship time with costs about £2k. the only other option was by truck and was £4-5k. I am concerned that I need the products to sell to reinvest and buy more product but a 50 day lead time on shipping might mean I sell out without any product being available for a while.

How does everyone else get around this problem. I would love to order tons of product but 1) I don't know how quick it will sell and b) I only have so much money to invest in the start up costs?

Thanks

Andrew

Hi everyone,

I'm reaching out to seek help or guidance regarding a very frustrating and complicated KYC verification process on my Amazon account.

On April 23, 2025, I received a KYC verification request related to my Amazon Payments account. This happened shortly after our company changed its legal representative due to internal business restructuring.

What Happened:

Initial submission (April 23):

I submitted the updated identity information for the new legal representative as requested.

Rejection (April 25):

I was informed that:

I didn’t provide a copy of the new representative's household registration page.

The name in Seller Central did not match the name on the ID documents.

Follow-up submission (April 29):

I corrected both issues and resubmitted with:

A copy of the household registration.

Updated the name in Seller Central to match.

Rejection again (May 15):

I was told the information still doesn’t match what's shown in the system.

Support case opened:

I opened Case ID 11122205472, and support told me the issue is that the system still shows the previous legal representative's name due to a system bug.

Tried all suggested steps:

I’ve re-submitted the required notarized documents including VAT invoices from the notary, sent proof of the company’s legal representative change, and contacted support multiple times (cases: 11113634222, 11122205472, 11180536092). I also emailed Amazon Payments, only to receive generic auto-responses like:

"We are currently reviewing the information you provided. We’ll contact you once the review is complete or if we need further information."

My Concern:

It has now been over 45 days, and my payouts have been suspended since April 23. I’m still running my business and fulfilling orders, but without cash flow, I’m reaching a critical point. I may be forced to shut down operations due to lack of funds to restock.

I understand the need for verification, but this prolonged silence and lack of resolution from the verification team is having a severe impact on my business. I’ve done everything that was asked, provided all the documents, and yet I’m stuck in a loop with no end in sight.

Request:

Has anyone experienced a similar issue with legal rep change + stuck KYC?

Is there any effective escalation method to get the verification team to actually process the submitted documents?

Any advice or contact points beyond what I've tried?

I’d really appreciate any help. Thank you for reading and for your support.

Best regards,

On 5/14, we received a notification in our account email:

We have received a notice from a private organization advising that the specified merchandise does not meet the applicable safety and compliance standards for sale in the Amazon Mall. We do not have sufficient documentation to confirm the safety and compliance of the merchandise in question.

After that, the electronic product was immediately taken off in EU 9 market.

We tried to file POA , but Amazon customer service has not responded to us as to whether our information is correct, and whether it can be reinstated.

The certificates we have are:

EU Declaration of Conformity.pdf

EMC.pdf .

RoHS.pdf

EN IEC 62368-1.pdf

Pictures of Product.pdf

Pictures of Product Packages.pdf

User Manual.pdf

The Warning Label.pdf

Does anyone know how to resolve this please? Thank you very much.

Hello,

I represent MuscleSquad, a seller of fitness equipment. We ship dumbbells over 32.5kg on micropallets to minimize damage by couriers during handling and to achieve slight cost efficiencies.

A customer has initiated a return request for a 37.5kg dumbbell, citing it as too heavy and requesting an exchange for a 32.5kg option. Amazon Customer Service has informed the customer that this return will be free. However, the cost of returning these items through a courier network could reach £40 per item, totalling £80.

Additionally, Amazon advised the customer to leave the dumbbells outside for collection. We promptly instructed the customer not to do so, as arranging a suitable collection for such heavy items will take time and we wish to prevent loss or damage.

From my perspective, this appears to be a change-of-mind request, which typically does not obligate us to cover return shipping costs. However, the customer insists no deductions should be made from their refund amount.

I am considering driving five hours round trip to personally handle the exchange, aiming to maintain customer satisfaction and potentially combine this with other deliveries from our .com store.

Could anyone advise on my position here? Are we liable for a free return in this scenario? Any insights on managing this through Amazon’s policies or alternative solutions would be greatly appreciated.

Cheers

Chris - MuscleSquad

Hi everyone,

I launched my A5 notebook on Amazon three weeks ago, but so far I’ve only had 2 sales. I’m trying to figure out if this is normal for a new product in a competitive category or if I might be missing something important.

Here are a few details:

It’s a lined A5 notebook with a unique cover design.

I’m currently using FBA.

ASIN: B0DZXMQLBG

I’ve optimized the title, bullet points, and description with keywords.

I run some Amazon ads.

Is this kind of slow start typical for new stationery products?

Also, what are the best strategies to boost early sales and visibility (e.g., PPC, pricing, promotions)?

Any feedback or suggestions from your experience would be greatly appreciated.

Thanks in advance!

SeaBell AAA

Hi Everyone!

I'm confused. We obviously receive these invoices every month. Is this money already debited from the account or does this fee need to be paid at the end of each month.

Thank you in advance.

Hi all,

Looking for advice after Amazon upheld an A-to-Z claim on an order we definitely delivered.

Order ID: 205-8157695-5685131

Courier: DX Freight | Tracking: L3940815

Customer claimed non-receipt. DX tracking wrongly shows 0 of 5 items delivered, but we have:

Signature from customer (CUSTOMERS NAME)

Photo showing parcel at the correct address (CUSTOMERS BUSINESS)

GPS confirming delivery at the right location (CORRECT GPS)

DX email confirming the delivery was signed for and that they cannot update tracking once signed

Amazon still ruled in the customer’s favour, likely just going off the tracking status.

We’ve appealed with all evidence but don’t expect much. Has anyone had success pushing back when there’s clear proof of delivery but incorrect tracking?

Any tips appreciated – it’s frustrating losing out when we’ve done everything right.

Thanks,

PartsGuys

What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?