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I got a "customer" that was suspicious from the beginning. First she claimed she did not receive the order. Tracking showed it was delivered. Then she filed return requests with various reasons:

1. No longer needed 2. Accidental order 3. Unauthorized purchase 4. Item defective or doesn’t work

All in all 17 (!!) return requests. I answered to her immediately, said that I will of course refund her when I get the order back. The item in question is the most valuable thing I have ever sold in my 15 years of selling here, so I reported her to Amazon TWICE, saying that this person is trying to scam me. Her communication was extremely poor, like this:

"I don't even ask in mailbox I ask for refund thank you no DVD there I have the DVD not sent."

"The reason for returning the DVD to the mailbox thank you no items refund all good."

So, it was impossible to communicate with her. Yesterday she filed an A-Z claim. I answered to Amazon, sending proof of delivery. Amazon immediately granted the refund. I then appealed, proving again the delivery and also proving that the item was as described (another false claim from the buyer). Today Amazon decided to "uphold" their decision, because I had not responded to the buyer’s return request before the claim was filed.

To me it seems that Amazon is just trying to make new rules so that they can take my money. Should I really have responded to all 17 return requests? They are all auto-approved by Amazon with my general instructions. This person would have had already 4 weeks to return the item, but clearly she did not do anything about it.

If there is a rule that one should somehow respond to multiple return requests by the same buyer (how can one actually respond to those?), this buyer made all these multiple requests on purpose. Some morning I would have 5 return requests from her.

Besides taking my money and stealing an expensive, rare and out of print item (it is now selling for 180 euros), Amazon is counting all this against me and putting my marketplace at risk of deactivation. I sell so little that this one order means now that I have 33% defect rate.

All this doesn't seem fair to me. I am really getting tired of all this bs.

I have purchased vanilla powder from a small business vendor, and my listing has been approved, and Amazon is asking for approval to sell the products. I have sent a letter, pictures, and labels, but I received a reply saying the following:

Thank you for your application to sell Product Group Approval Request for Grocery & Gourmet Foods products. We have reviewed the documentation and information that you provided and determined that you are not eligible to sell Product Group Approval Request for Grocery & Gourmet Foods products.

-- We cannot accept the INVOICE that you provided because we are unable to verify the transaction with the supplier. The documents that you provide must be authentic and unaltered.

Can anyone please help me to solve this? I'm new, and I'm fed up

thank you

Just reaching out here, since our last post on Seller Forums we've been getting hit with compliance requests and IP infrindgement reports out of the blue. We own all the trademarks as such.

We're now in negative balance on amazon from all of the fraudulent returns, damaged stock ect. It seems like we may as well get off the platform. We've lost tens of thousands of pounds in lost stock and other issues?

Our company isn't strangers to small claims and high court proceedings (value over 10k, fast track) ect. I just wanted to get some feedback on what action amazon has taken once receiving letters to resolve issues, which I assume they will ignore, and then the letter before claim issued.

To note, we sent Amazon's UK and Germany office recorded letters trying to reach out to resolve constant seller support and system errors which were impossible for us to resolve without someone looking into them. We even had a private call with a inventory team specialist who could see errors but had no ability to escalate our issues.

He suggested paying for Strategic Account Services, which we applied for and did not hear anything back in over two months.

Does anyone know what we should do about this?

We've been erroneously charged every month for a very long time. We opened a case about this over 10 months ago and this is still open now as seller support have been trying to solve it ever since but have not been able to.

Some of the erroneous charges have been reimbursed to us from time to time, but the root cause of why they are still being charged each month has still not been successfully fixed. We are now owed reimbursements again.

I posted this on the forums here over 10 months ago and a moderator regularly updated us about this for the first 8 months or so, he also had a dedicated seller support rep assigned to the case, who was on the case for around 5 months and who I also spoke to on the phone.

But now for the past 2 months the moderator has not replied to anything and then last week the assigned seller support rep said they were leaving (not sure if leaving Amazon or just the case) and said another seller support rep would be in touch within 48 - 72 hours. It's now over a week and I've heard nothing despite sending 2 reminders.

I have spent upwards of 100 hours on this so far, and in 6 weeks it will be a year since the case was opened.

As seller support and the moderator have not been able to properly resolve this, does anyone know how this can be escalated beyond them, to someone who is able and willing to get this fixed?

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

Hello,

I’m writing to report a targeted, inauthentic review attack on my listing. Out of three total ratings, two are one‑star ratings with no comments and one is a 1‑star review from an account that has never reviewed any other product. All of these 1‑star ratings appeared within the same week, and I haven’t received any other 1‑star feedback besides these.

This is not the first occurrence: few months ago I experienced a similar wave of fake reviews, which Amazon kindly investigated and removed. The current attack is clearly orchestrated to harm my seller metrics and has already caused a noticeable drop in sales.

Could you please investigate and remove these inauthentic ratings under Amazon’s Community Guidelines? I appreciate your swift assistance in safeguarding the integrity of product feedback and my account performance.

This is my listing (ASIN: B0DK3WV3ZS ). Receiving a review on listing like this is very rare and takes much time but i received 1 star 3 reviews with in 5 days which is impossible.

All of our Ratings are 5 and 4 stars and they all have reviews while the new 1 stars have no reviews which proves the suspicion as customers have no problem with our product as seen in the reviews.

There are other suspicious matters like attacker accounts being new, the reviews being polar opposite of what the normal and Vine customers say, opting out of communication, a different name on the orders so I can't find the order ID to report etc.

discussion.

Hello, does anyone know what bank accounts I can use in the UK, I have a mettle business account however Amazon is saying that I can't use this. What business bank accounts can I use and what do other people use?

Anyone else having issues with QZ Tray today?

No matter what we do, we keep getting the same error: QZ Printing Failed for the Following Orders.

We've uninstalled, reinstalled, installed an older version, nothing works. It's worked fine for well over a year now.

We now have to buy shipping individually on over 160 orders. This is going to be a long day.

Hi everyone,

I’m reaching out to ask for help with our KYC verification on Amazon.

Our company officially changed its name last year. We’ve been operating under the new name since then.

However, during this year’s KYC verification, it seems Amazon's system still displays our old company name, causing a mismatch. We’ve sent all the updated documents multiple times, but we are still not getting verified. The appeal was rejected.

We’ve run out of ideas and options. Our business is being seriously impacted, and we urgently need to get verified to continue selling.

If anyone has experienced something similar or knows how to resolve this, your advice would be greatly appreciated.

Thank you in advance for your time and support.

@Seller_XUNeUuvrQDpgP @Seller_gAhPNiLrkfTcr