My store has recently had a large number of shopping carts moved, the relevant team helped me to appeal, the shopping cart also came back, but did not tell me the specific reason, can anyone tell me the specific reason?

Hi, @Seller_z3k8APxGfbQEK After activating my seller account I applied to sell under my brand name, sent the requested photos and information and was approved to sell under my brand. In the message it said I could start adding new ASIN's using my brand name but when I tried to submit the product listing it came back with an error 5461,so I continued with the case, ID 11189458222 and informed them of the error and they said I had to be registered in the brand registry, which confused me a little as the approval said that I could now list against my brand name.

Anyway I decided to go ahead with the trademark because that was what the brand registry was asking for. I began to fill in the information giving my trademark number then it asked me for 1-3 ASIN numbers along with their photos. Well now I am confused, I can not provide ASIN numbers because when I try to create a new listings it tells me I am not approved to sell under my brand name, but I can not register my brand on the brand registry because I need ASIN numbers. I seem to be going round in circle with seller support and getting nowhere. Anybody else had this issue and how if you did manage to fix it, thanks.

Hi

From my previous posts KYC needed to verify that I am based and trade in the UK

They now say they cannot do that even though I showed them everything they need

I contact seller support who immediate close the case saying I need to go back to the dashboard but then the dashboard says this :

'We have failed to verify the information that you have provided. If you have further questions, please contact Seller Support/Selling Partner Support.'

Any ideas?

I have had zero violations on my account. I built this business by myself over 4-5 years and it has become my main source of income - so this is quite depressing.

Amazon requested me to send them documents proving I'm a UK established business that pays VAT. They never formally rejected my documents - they just kept spamming the same performance notification asking me for the same information over and over again.

About 3 weeks in, and after having about 3 phone calls with account health, it turned out that the address they wanted me to prove was my OPERATING address instead of REGISTERED address. I gathered as much evidence as I could since then (utility bills, commercial invoices etc). and sent it to them. Since then it has been a wild goose chase. I've had to send this information multiple times too, and to multiple email addresses (all of this under the advice of account health).

It has been 6 weeks since I sent the last bit of information they asked for and I have had no response. I have lost over £150K worth of sales and paid over £15K in storage fees in these 3 months. Every time I call Account Health they tell me all I can do is wait. The more I wait, the more I lose in storage fees. They refuse to give me any rough estimate whatsoever on when this will be complete - I could still be waiting next year for all I know.

This has just an extremely stressful and depressing past few months. I did nothing to deserve this - this is just Amazon refusing to look at the documentation and reinstate my account at this point. This issue has been escalated twice in the last week. 5-6 days ago I received an e-mail from the "specialised team" it has been escalated to telling me I'll hear a response within 72 hours. They have not responded.

I'm not sure what to do at this point. Do I just accept that the accounts gone? I can make a new company, new seller account, and pay another £15K or so to get stuff removed from the Amazon warehouse but it's always in the back of my head that by the time this is all done my actual account will be reinstated by then. It's a frustrating dilemma. Really seems like Amazon is just torturing me at this point. Has anyone been through anything similar? Any advice?