Welcome to Seller Forums

I have recently got a pallet of ECOVACS genuine accessories , I did applied for brand approval and surprise , they are asking my supplier, supplier invoices... I feel this is ridiculous and nobody will share their suppliers.... I was very happy just declining the application but no ... this is what they are asking...

Good morning,

We have enrolled in SFP, however, when we generate a DPD shipping label, it is in A4 PDF format. Is there a way to change the setting so it prints on a thermal label size instead of A4?

I'm off on maternity leave (with 3 weeks left to go until due date with baby!) and am suddenly being continually emailed with listings getting removed due to needing an "EC Declaration of Conformity", however I sell decorative seeds for gardening and scrap-booking, and my products aren't toys :(

My colleague is keeping the business running in my absence, but isn't able to deal with this for me as she isn't trained on these kinds of issues. I'm really stressed as I have no time to sort this and these products are the business income. Without these sales, I can't continue to pay my staff during my leave... I appealed and was still told that my products are toys! (Maybe because they're decorative/printed seeds within the arts & crafts category so by some long stretch they've justified that they are??) Seller Support won't help me either. How can I get an EC for some seeds? Is it easy to do? Or how can I resolve this? I have opened 3 cases but all just unhelpful.

Thanks so much for any help

We recently had a removal order arrive that had 49 units missing and 12 units of a product that we do not sell inside.

I raised a case with seller support (3 weeks ago now) and they kept asking for the same information over and over again (LPN numbers, FNSKUs etc) which I provided.

As of yesterday I noticed that the majority of my messages have been deleted from the case log.

They then send a message:

'As I checked the details and we found no difference in the expected weight of what was removed and that was actually removed.

So as there is no missing units and it is not eligible for reimbursement as there is no difference in the weight.'

Absolute gibberish. What does this mean? They initially acknowledged that units were missing and we were sent random units as a switcheroo.

Really concerning that the majority of my messages with lists of missing FNSKUs etc. have completely disappeared from the case log.

@Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH Care to comment?

Hey all, just wanted to share a return issue we ran into — curious if anyone else has had similar.

Customer ordered a single red duvet set, then opened a return saying it was the wrong size. All good so far, they used the Amazon Royal Mail return label, and the return fee (£2.79) was deducted from their refund.

But when we got the parcel back… it wasn’t the duvet set — they returned a BT Wi-Fi router instead. :)

We double-checked and the return tracking number matches the one shown in Amazon’s return portal, so it definitely came from their return.

Obviously, we’ve taken photos and are raising a SAFE-T claim, but it’s frustrating how often this seems to be happening now. Anyone else seen stuff like this lately? Did Amazon side with you?

Hello,

I submitted an invoice via Marketplace on July 8 to get approval to sell a specific brand on Amazon. I received a message saying my application was approved, but I still can’t add any products from that brand.

I contacted Amazon support, but after two days, my request was denied without any clear explanation. All the replies I’ve received seem to be generic automated responses, which doesn’t help me understand the problem.

I need assistance to resolve this situation. Has anyone experienced a similar issue and can offer advice on what steps to take next?

Thank you in advance for your help.

How do I find my 'Brand registration dashboard' and how do I access my transparency codes please? When I try to sign in to brand registry it just takes me in to seller central. I just want to get some more codes.

Hello Amazon Seller Community,I’m reaching out for help or guidance as I’ve hit a wall with account verification under section "P-4 Verification" of the Amazon Services Business Solutions Agreement.

My account has been deactivated due to verification issues, and I’ve submitted all requested documents multiple times. Despite this, I keep receiving rejections without clear feedback on what is missing or incorrect.

Here is what I’ve provided in each submission: A valid credit card is on file with the account.Bank account statement and credit card statement, both matching the registered account information.

Two copies of my valid government-issued passport, showing full name, date of birth, ID number, expiry date, and signature.

A business document listing my name and address.

A recent utility bill (phone bill) dated June 2025.I have double-checked that all documents are clear, up to date, and match the account details.

However, my submissions are still being rejected with no specific explanation.

Has anyone else experienced this?

Are there any tips for what Amazon might be looking for, or is there a way to escalate the issue to a support agent who can give precise feedback?I’m fully committed to complying with Amazon’s verification policies and just want to resolve this as quickly as possible.Thank you in advance for any help or insights!