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i have lots of stock from a reputable supplier to sell a product B0BMJGYVRW. i have 2 correct invoices which document a 10 order and an order for 78. Both are reputable and have been used before. it is so frustrating as i am sat on stock i cannot sell!

i cannot seem to speak to someone properly, its either an automated rejection or the same pathetic scripted response.

CASE ID 11176214272

Hello,

My Amazon seller account was deactivated in April. "Know Your Customer (KYC) seller verification information".When I click the red "Activate Account" button, I am redirected to the "Business Information" page. The orange banner displays the message: "Please wait while we review your request.

We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs.". I contacted seller support but received an automated response: "This email address is not the correct channel to appeal". The last message from Amazon before my account was deactivated was that they could not provide a reason for the deactivation or a timeline for reactivation. I feel stuck in a vicious circle with no clear path to resolve this issue. There does not seem to be an available channel to appeal or get help.

In the beginning, they simply disabled my listings. On my end, I see "active" but on the buyer's end, it says "Currently unavailable."During the deactivation period up until today I created a bunch of cases. Which were all ineffective.

At first I thought it was a system error, and began creating cases to solve the problem directly with the listings that were disconnected. Cases 10966439962, 10967023632.

Then cases directly on the account problem in order 10983484642, 10991781862, 11009133112, 11035175972, 11039814102, 11039569692, 11039523332, 11040716792, 11042390092, 11065538952, 11065589502, 11069306132.

Then cases without answers, they completely ignored me. 11085776522, 11127815152, 11128398702, 11127879322, 11128399722, 11127801482, 11131214772.

I understand that checks are done regularly, but it's been three months, their second to last message was:

"Hello, We are currently reviewing the information that you gave. We will contact you as soon as we have completed this review or if we need any further information.

We cannot give you an exact deadline, but our team is working hard to complete the verification as soon as possible."

The last one is: Dear Seller,

Good news. Your Selling on Amazon payment account has been activated. We will get in touch with you if we need more information.For any assistance relating to Selling on Amazon or other Amazon services, you can search our help pages or contact Seller Support/Selling Partner Support.

After this message, "Identity Information" appeared in red, after which I submitted additional documents.

Is this going to take months again?

My inventory is stuck.

Has anyone encountered a similar problem or can suggest how to proceed? Any advice would be greatly appreciated.

Amazing indifference to sellers. It seemed that there was nothing easier than to name the reason and how to fix it. The world is losing its humanity in the pursuit of money.

Thank you,

Is anyone else having a problem with Amazon Shipping. We have over over 40 orders from 1 shipping day all being returned, the return for all orders has been initiated 1 hour after their collection from us, and I am getting no help from Amazon Shipping.

If anyone has experienced similar or has a way to escalate, I would be grateful.

My deferred transactions have gone from about 15% of my balance, to 60%

Has anyone else seen this? Maybe it's a new policy?

Order 405-0350050-8137106

The buyer filed an A-Z claim for not receiving the product.

Amazon approved the seller's refund and affected the ODR.

This order shipped using Amazon Buy Shipping services. We ship on time and the parcel is delivered on time. Why it affects our performance?

Please help us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP@Seller_ZyGdB49sb7An4

Hi,

I need urgent from seniors.

I only have UK marketplace seller account and never ever made seller account in other marketplace.

However I got warnings on my UK account for tax information and update charged method for other countries ( US, Canada, Australia, Japan).

I connected to seller support, initially they guided me to contact those marketplaces support team . when I told them I did not have any account with those marketplace then they told me just ignored them.

I ignored them, now I got an email from Amazon.com for reverification of my account till 16th June otherwise my account would be deactivated. I contacted to UK SS and they told me those countries have connected to my UK account and some of my listing are also active there. SS help me to put those countries on holiday mode so no one can see yours listing then you would not get any warnings and guided me to contact to each country support team and tell them issue.

I contacted to US support team by chat because this was only option there but she insisted me for reverification of Amazon.com and provide tax documents and update payments methods as well. I told her I only have UK account and all documents are for UK marketplace but she insisted me for reverification of amazon.com and then close account for all connected countries.

She even told me if yours US account would be deactivated which I never ever make yours UK account would me effected.

Then she closed chat without my notice.

what should I do ? Those warnings are seriously effecting my UK account.

I wondered how those marketplace have been connected to my account and how I can disconnect them.

Please help me to resolve issue.

Thanks

Amazon in their infinite wisdom never notify us if someone leaves a product review but don't say anything, it is important to be aware of feedback from customers even if they don't say or leave a picture. Well theyve taken it one step further and now on the product listings the customer (and us) cannot see the numbe of ratings, I used to be able to check and see oh this product recieved another 5 5* reviews from last week so I can at least know.

Now we cannot see anything for all I know my product may recieve 8 more ratings which I could see the amount go from say 200 ratings to 208, but I will have no idea if these were positive or negative, what possible reason does amazon hide behind to not let us know! It is important as sellers to be aware of feedback as well as customers!

When will amazon review and change this stupid policy, or is there a way for us sellers to at least see!

I hope you can assist, as I’ve seen you help other sellers with similar unexplained charges.

I have been trying to resolve Case ID: 11167906722 relating to withheld funds and unexplained charges, but so far, I’ve received only vague responses from support. As of my last statement:

An Account Level Reserve of £7,417.07 was placed on 28/05/2025

An additional £5,833.25 was deducted as “Other”, without any breakdown or justification

My net transfer was only £23.51, despite over £7,200 in sales

I’ve reviewed community responses where you outlined “Order Adjustments” and “FBA-related deductions” in the range of £200–£400 per cycle, but in my case, the £5,833 charge seems excessively high and disproportionate, and no further itemisation has been provided even after repeated follow-ups.

I am also dealing with time-sensitive financial obligations, including staff wages and supplier invoices, and this unexplained hold is causing serious business and emotional stress.

Could you please:

Confirm what these charges relate to with a proper itemised explanation?

Advise whether any of these deductions are reversible or under internal review?

Escalate this matter urgently to the relevant financial or compliance team?

This appears to be affecting multiple sellers and risks breaching Amazon’s transparency obligations under the UK Payment Services Regulations 2017 and Consumer Rights Act.

Thank you for your help, and I truly hope you can step in and assist with this as you have with other sellers.

Best regards,

Hi everyone.

I have been going through many home-media listings (DVD's, VHS's etc) updating the detail pages (or at least trying to - whether the changes actually go through the system or not is another issue entirely). Anyway, on the Edit Product Details Pages under Language-Type there are the options "Original Language" (and) "Spoken" (and "Subtitled" although that is not important for this discussion).

Anyway, I've always wondered, for home-media listings, just which one is supposed to be used - "Original Language" or "Spoken" (if it even really matters I guess). I mean for home-media product, aren't either of these options kind of techically accurate, and practically the same anyway?

I tend to select "Spoken" myself (and "English" in the next section, since all my home-media products people in them are speaking "English"). Should I be using "Original Language"?

It's just typical of Amazon to add unnecessary or unclear details all over the place - sigh.