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Has anyone else had problems with 1st and 2nd class labels bought via Buy Shipping not scanning at the post office? None of my orders from the 17, 18, 19 & 20 April would scan. All orders from the 21st scanned as normal

I have a customer who has had a large order from us, I have full tracking history, proof by image and also signed for by the customer. she is claiming she never received the goods and has issues an a-z claim against us. this order is valued at £680!

I appealed the claim giving all the information required and it was upheld due to 'We reviewed the details for this claim and found that you did not respond to the buyer's message before the claim was filed'

the customer contacted me off a different order number (she has purchased off us 5 times) - I responded to her within 24 hours. I had to go through seller support to inform them of this and re-appeal.

I then get another upheld excuse 'you did not provide the carrier website link or it does not show any tracking information on the carrier's website'

All of this is incorrect. its infuriating! the customer clearly received the goods and I am out of pocket yet again!

The a-z claim department is completely incompetent and not fit for purpose.

I am seriously considering not selling through amazon any more. they don't care about the sellers at all!

Hello all,

I'm in the UK, I have an item which customers in Germany are buying. It is assigned to the "Migrated Template" in the UK store which should charge £8 per item plus £0.80 per kg - but - it's not charging anything in reality. It's seller fulfilled.

The item exists in the German store where it's on the standard template which is giving a zero charge, which is what I think the problem must be. Do you have to assign a template to every country individually for all items?

I've tried Amazon's seller support chat, which was a total waste of time! I do find Amazon;s systems are so confusing, not user friendly at all. I'd sell a lot more items here if they were as simple to use as ebay!

Any help greatly appreciated

Geoff

Why is it that there are so many errors in the Amazon catalogue that it is a joke, well, it would be a joke if it wasn't so serious, images in green the product is pink, 12 pack of an item when it is only one, so many different issues with incorrect listings and nobody will listen, seller support are powerless, the catalogue team don't talk to seller support and there is nobody else to appeal to, so the only option is to remove the listing or get a customer complaint for incorrect items and the listing remains for the World to see with serious errors.

Sellers could resolve this issue if only someone would listen, if a seller supplies images and 100% proof that a listing is incorrect, then why can it not be changed?

This issue with the catalogue is now at a level where it is making Amazon look completely incompetent and causing huge issues with returns and bad customer service.

When Amazon expect such high standards from sellers, why are there such poor standards in Amazon itself?

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Hi @Sakura_Amazon_ @Sarah_Amzn @Julia_Amzn — we need help with a feedback issue.

Case ID: 10988596572

Order ID: 026-7921537-1831558

Item was delivered on March 8, 2025, at 10:47 AM with proof of delivery (photo + signature) submitted to Amazon.

The customer never contacted us, didn’t request a refund, nor claimed non-delivery — this strongly suggests the negative feedback was left by mistake.

Despite providing all evidence, Amazon hasn’t removed the feedback. We kindly request your assistance in resolving this.

Thank you so much for your support!

Kind regards,

Anthony

Hallo

Ich hatte mein Hauptbild für ein Produkt verbessert und geändert, mit Test logo eingepflegt.

seit dem wurde meine Anzeige ausgeblindet, und scheint nicht mehr.

wie könntet ihr mich beraten?

lg

Anas

Hi, has anyone experienced a sudden sales drop? And everything in my listing is working fine with no errors. I havn't had any sales in the last three days. I was doing well in the past month. I am selling paper bags with handles. Is anyone selling the same as me, or in the same category?

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.