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hi all, what do we do about customers that take the Mickey?

Customer stated parcel was not delivered. About £50 worth

Customer opened an a-z and was refunded.

Upon checking the tracking the parcel has been delivered.

I appeal the a-z and send proof of tracking and amazon denied the case.

What on earth is wrong with them? How hard is it to check the tracking which was provided on the order and on the appeal.

Any help appreciated

@Spencer_Amazon

Hi amazon，

I added all the products and found that all asin didn't have a buybox.

What should i do?

Thanks

Regards

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

Please refer to CASE ID 11198971232. Seller Support is not providing assistance. Right now, I need to locate my shipment, not recover my account.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4

I added all the products and found that all asin didn't have a buybox.

What should i do?

Dear members,

In short to describe. I have been over charged FBA fees. Is there any Policy violation for such thing on amazon, so seller can put ion amazon team?

No doubt, after 2 attempts of re-measurements plus photos send by their own FC team, clearly indicates that dimensions mentioned for my inventory is wrong & with big difference.

I shared same photos to this seller support team and asked them to update as per photographic evidence whic is absoltely correct.

This people are just keep on forwarding same robotic reply.

I am frustrated, &i have stopped that inventory for sale, as this OVER CHARGED FBA fees is more then £1.2

Can anyone help? Thanks & regards..Bee

I have followed the information given in the help section on how to change or create a shipping price based on the products I sell, as advised it say's "To customize your shipping preferences, go to ‘Inventory’ and select ‘Manage all inventory’, then locate the SKU and click ‘Edit’, then select ‘Offer’, and then locate Shipping Options and enable your preferred shipping options. Available shipping options are Standard, Expedited/Express, 1-day, 2-day, International and International Expedited/Express.

So I am trying to change it for each individual product but it is greyed out and I'm unable to change as some products can be posted and put in an envelope and some go as a parcel, yet each of my listings no matter what they are all show the same shipping price which is no good. I've searched everywhere and there is no section that is giving me the ability to customize the shipping based on the product.

PLEASE HELP

I have a customer who opened an A-Z claim but then received there order a few hours later. They customer contacted me and asked to close the claim saying that they did not know how to do it. I said I would contact Amazon selling partner (what a joke!) to fix the problem. I contacted Seller Support (who were actually really helpful) and the representative said that they could clearly see that the customer wanted to close the claim and that it was very obvious that the buyer felt that the matter was resolved and that they wanted to close the claim, they said it will be no problem and fully explained to the relevant department that they wanted claim should be closed. Moments later I received a message from the A-Z department saying they are upholding their decision EVEN THOUGH THE CUSTOMER HAS REQUESTED THAT THE CLAIM SHOULD BE CLOSED!!!!!!! As usual this will mean more back and forth between myself and Seller Support, I feel that the only party in this transaction that doesn’t want a fair outcome is my supposed selling partner who are here to help (another joke!) the customer even offered to purchase the product again and for me not to send it but why should they have to do that when it’s crystal clear that they want to close the claim! Here are the messages, I don’t know what is so hard to understand???!!!!

I’ll be totally honest, selling on Amazon is starting to effect my mental health, I feel so depressed and anxious all the time, I find myself waking up at ridiculous times in the night to check that there’s not another ridiculous decision or some stupid new policy (like DD+7, the bane of my existence) I dread contacting Amazon for anything, I can literally feel the stress as soon as I have to do it. I really wish I never started selling on this blasted website! If someone is literally saying that they want to close the claim why does Amazon need to be so awkward. I used to recommend others to sell on here, now I warn them not to ruin their lives on here!!!!

Case ID: 11214428972 and 11215107532

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

Hoping we can get some help here, we’ve made many cases on SS but the majority are not understanding the situation and we are losing thousands per month which will only increase if this is not sorted soon. We are currently 6 months in regarding the issue without a resolution.

The issue:

Amazon automatically and suddenly after 1 years of selling decided to change the visibility of our Brand and ASINs (not sure how, maybe browse node?), which in turn has made our listing unsearchable for all organic keywords. (not indexed)

We are only currently searchable by Amazon ads / searching our ASIN directly / searching for long tail low volume phrases / searching our brand name. Everything else, we have completely lost rank for.

I have provided evidence of this attached to case ID: 11204681412, for our main high volume keywords our ASIN used to have around 2.5% share of the impressions (we were consistntly top 10 on the first page organically) but 6 months ago this has fallen to 0%. Since then our organic rank has disappeared completely with our ASIN not being able to be found on any of the pages for the same keywords (hence 0% asin impression share).

We can also tell we have lost rank because our sales have gone from 40+ per day to 1-2 (which the ads are contributing to, as these still seem to work)

I have also tried to manually do an upload file to try to change the browse nodes, but this has not worked. The browse nodes were fine for 1+ years and are still correctly asigned in the backend of my listing.

Seller support say the listing is active, the asins in question are not flagged as adult products and the search feature is working as it should before proceeding to send me listing optimisation articles all of which I have read.

I am running out of options, therefore decided to put out this post to see if an Amazon admin or anyone on the forum can help us solve this. We are generating no organic sales, and losing all our rank to competitors which we spent 1.5 years gaining.

Thanks for taking the time to read this!

I received a negative feedback on a football cake topper, with the customer claiming I sent the wrong colour. However, the customer selected red when placing the order, and I’ve confirmed that we did indeed send a red topper as requested.

The topper includes a team name, and the customer had entered "Derby County." They are now saying the topper should have been black, as that is the team’s official colour. However, there was no mention of this in the order notes—only the team name and a red colour selection.

I feel this isn’t my fault, as I strictly followed the customer’s instructions. Do you have any suggestions on how best to handle this or what action I should take regarding the feedback?