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A customer places an order and 6 weeks pass without a word.

Suddenly a 1 star product review is left stating there was a problem with one of the 2 things ordered, a 5 star product review was left for the other item.

The customer did not get in touch first to let me or Amazon know.

There is no longer the ability to respond directly to product feedback.

The message I sent to the customer was rejected because they have opted out of unsolicited emails.

So how am I supposed to rectify this for the customer and let future customers know that I have tried to get hold of them to find out what happened and have changed the product in response to the bad review?

Any suggestions? @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

I have a consignment that I can ship to the warehouse using Amazon shipping providers in one box but I notice that I get a £7.60 discount if I split it into 4 boxes.

Cost to ship 1 box - £3.06

Cost to ship 4 boxes - £11.85

Am I missing something or is it going to cost me and extra £1.51 to help Amazon out?

Hi,

I have tried to sent a dangerous goods parcel 3 times now to this address NN11 8PQ and had my parcels returned every time. I am not sure why as this is the address amazon have provided themselves. Any suggestions I have contacted seller support and they haven't replied for over a month now. Its ridiculous.

I’m posting this to share a recent case that I believe clearly demonstrates the level of injustice some of us sellers are facing and to ask, if this isn’t a hostile environment for third-party sellers, what is?

A customer bought a clay BBQ grill from me. Over a month after delivery, they broke it and then filed an A-to-Z claim. Despite the return window being long closed (Amazon's own 30-day policy), Amazon accepted the claim, refunded the customer, debited my account, and applied an Order Defect Rate (ODR) penalty to my account because i decline the return when customer request out of policy return.

Let’s be clear:

The product was delivered (only 3 days late, and the claim was NOT about delivery) but amazon always seeking problem to punish sellers

The customer caused the damage can see from picture below.

The return request was outside the allowed time frame by amazon rules!

I was simply following Amazon’s own policies by declining the return.

Yet I was hit twice: once financially with a refund from my own pocket, and again with an ODR penalty, which could affect account health and future sales.

I’ve appealed, of course they decline what else can be is it ? but the bigger issue is: how are we expected to run sustainable businesses under these conditions? If customers can break items, ignore return deadlines, and still be fully protected while we’re punished for following the rules, then what does seller protection even mean anymore?

Has anyone else experienced similar cases? This kind of treatment is not just unfair it borders on hostile. It’s time Amazon held itself to the same policy standards it expects from us.

@Seller_j9Bd91CW3ZVpr@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_Huz6FT08OxHAR Can you please check this madness and delete this ODR from my account and return my money back please?

Hi There,

Can someone please guide me if we want to sell customised greeting cards, how Amazon will give us the files for printing does these comes ready to print or we need to use another tool to get the messages and pictures transfer into printable formate.

Hi i have tried many times to try and get my amazon products sent in bulk removal order to my address in Northern Ireland my Inventory is in mainland UK warehouses but it wont except my address on the removal template is there any way to get my inventory sent to me in Northern Ireland.

I’ve reached breaking point and I’m posting this publicly because I’ve followed every process Amazon laid out and have gotten nowhere.

Here’s what happened:

• A customer placed an order and later filed an A-to-Z Guarantee claim, saying they never received the item.
• I reached out to them - multiple times - and found out they missed the first two delivery attempts, but the item was delivered on the third attempt.
• I have proof of delivery from UPS, one of the most reliable couriers out there. It shows date, time, location, everything. The order was clearly delivered to the correct address.
• Despite all of that, Amazon still granted the refund under the A-to-Z claim.
• I appealed. Rejected. No explanation.
• I contacted Seller Support - and all they did was send it back to the same Claims team. A full circle of uselessness.

What more am I supposed to do as a seller?

I fulfilled the order, the item was delivered, I provided solid proof from a trusted courier - yet Amazon sides with the buyer who just says “I didn’t get it.” This is a broken system. If customers can simply claim non-receipt and get refunded, even when there's clear delivery confirmation, then we’re not running a marketplace - we’re running a free giveaway service. This isn’t just unfair - it’s enabling fraud. It’s Amazon rewarding dishonest behaviour and penalising sellers who do everything right.

I’m demanding Amazon explain:

• Why was the claim approved when I had clear delivery proof?
• What is the actual point of using tracked and signed-for delivery if Amazon doesn’t even consider it?
• How are sellers supposed to protect themselves when the appeals process is completely opaque and clearly biased?

This is outrageous. I’ve lost money, time, and trust in this platform. If sellers can’t rely on Amazon to protect them when we follow the rules, what are we even doing here?

Hello, my shipment of 98 bulbs worth about 9k pounds was delivered to the Amazon warehouse on April 7 and since then no activity, I opened a case that I missing my goods and got this response:

but there is nothing specific that I should do and no evidence provided like photos that something is wrong, the Philips Hue bulbs all have original SKUs so I dare say that the Amazon warehouse covered up my shipment and is trying to hide

My name is Jaswanth, I am part of the leadership team. I have reviewed the investigation for shipment FBA15K5H489X and found it to be accurate.We’ve reviewed and found that your shipment FBA15K5H489X contained items with missing or incorrect labels. Here's a list of the mislabelled items:

B0C61WSP97/98

Incorrect labels cause processing errors and delays in receiving your shipment into inventory. Verify that all labels have the correct SKU when you ship inventory.

Note: Amazon reserves the right to relabel items at the merchant's expense and destroy or liquidate mislabeled items if the owner is unknown.