Welcome to Seller Forums

As the title suggests, I'm unable to print FNSKU labels. The print button is greyed out.

Does anyone have any idea what the issue might be? Is there a bug causing it?

I've tried different machines and different SKUs, nothing works.

Thanks.

Hi everyone,

I’m reaching out to see if anyone else is experiencing this issue.

One of my listings recently got flagged with the "Frequently Returned Item" badge, but here's the strange part — the return rate for this product is literally zero. I double-checked both recent and long-term return reports, and there’s not a single return recorded.

This is obviously impacting my conversion rate, and I’m concerned it might also affect my listing’s long-term performance. I’ve opened a case with Seller Support, but so far, the responses have been generic and haven’t addressed the core issue.

Has anyone else encountered this kind of situation? Could it be a glitch in Amazon’s algorithm, or is it based on something we’re not shown in Seller Central?

Any insights, shared experiences, or advice on how to escalate this effectively would be really appreciated.

Thanks in advance!

I have started a new thread re. this issue again, as have just received yet another listing deactivation for 'potential high pricing'. Absolutely ridiculous deactivation. My item (a book) is priced at £24.95 in 'Very Good' condition (it actually is almost like new, but I do always try and describe accurately), yet there is one listed as just 'Good' for £71.64 ! Admittedly that one is listed as Collectible , so these do not get deactivated, but there is really nothing collectible about it ! - they have obviously just listed it as such so they can list at a high price. This makes me SO angry.

discussion.I am a relative new seller. I have received a number of one star reviews. I double the the supply and quality of the products I'm selling. I feel I'm being given fake reviews. Any help and suggestions would be appreciated.

Hi everyone,

At 1:50pm today, all of our listings suddenly became inactive. Our sales stopped completely and 6,237 units went into stranded inventory.

Six hours later, I’m still no closer to understanding what has happened. Despite spending hours on the phone and in chat with Seller Support, no one has been able to explain why all of our ASINs have been removed from the marketplace or offer a solution.

The latest case now states that the issue is related to account verification — but we have been selling on Amazon for 4 years with all documents long since provided and approved. We have received no email, no performance notification, and no Account Health flags. Our account still shows as "Healthy."

This has brought our business to a standstill. We have wages to pay, stock we’re still funding, and no way to sell. The lack of clear communication or urgency from Amazon is deeply concerning.

Is there any way to speak to someone who can genuinely help with urgent, business-critical matters like this? If any Amazon moderators or experienced sellers see this and can suggest a way to escalate, I would truly appreciate it.

Sue

Solicitação de Reembolso – Plano de Vendas Amazon Seller Central

Olá, equipe Amazon,

Estou entrando em contato para relatar um problema e solicitar a devolução de um valor cobrado.

Recentemente, assinei por engano o plano de vendas da Amazon Seller Central. Assim que percebi o erro, solicitei o cancelamento da conta por meio da plataforma. A conta aparentemente foi excluída ou desativada, pois não consigo mais acessá-la.

No entanto, o valor da assinatura foi cobrado no meu cartão e até o momento não recebi nenhum reembolso. Como não utilizei o serviço e a assinatura foi feita por engano, gostaria de solicitar:

O estorno do valor cobrado;

A confirmação do cancelamento total da conta de vendedor;

E, se necessário, informações sobre como acompanhar esse processo.

Hi, my Amazon UK account was deactivated and I was asked to provide invoices. I submitted all required documents—plus extra ones to help clarify everything. Unfortunately, they were rejected.

What’s even more frustrating is that the case was reviewed by the Handmade Integrity Team, which has no connection to my products or category. It doesn’t make sense for unrelated teams to handle such important matters.

We follow all the rules, but decisions like this make it impossible to run a stable business. I kindly ask you to escalate this to the relevant team for a proper review.

@Seller_mIRnuhdx7l5sN

We have incurred over 1500+ fraudulent refunded claims and we are aware that hundreds of other sellers are experiencing the same issue.

A customer orders off ebay / onbuy. The seller then orders on Amazon off us and we deliver it to his customer, not known to us this is happening. Once the parcel is delivered then this seller on ebay is raising an A-Z and getting a full refund.

we have raised these cases dozens of times, but its impacting us to severe - can you help me with getting some resolution on these claims

we are out of pocket on hundreds/thousands of orders that are not being refunded as the items are classed as non returnable

ive filed 143 safe t claims in the past 30 days and only 20 have been accepted!

Hi all,

New seller here, im looking for some support or answers as what to do in my situation. I have a product listing which has been flagged for a patent infringement. I have done my research and no one holds a patent for the product im selling in UK, also there is other listings on amazon. I havent received any warning that my listing was deactivated, i only noticed when I attempted to send more stock into FBA. Nor has anything affected my account health or do I know any details of what part of the patent i supposedly infringed or who owns it. I obviously want my listing reinstated and have contacted amazon support.

Any tips would be appreciated.