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Anyone know how to deal with this?

Over the last 24 hours a buyer has started ordering FBA items and then cancelling them. So far 3 different (but very simjilar products)

9 Orders in total, a few minutes apart

All FBA apart from one FBM (which is how I spotted it)

Report to Amazon? Ignore?

Not sure if it's a targetted attack or just someone with no clue

100's of our brands Kindle Case ASINs, including ones that are 5,6,7,8 years old have suddenly become completely hidden from search results.

Previously if I searched "Forefront Cases Kindle" 100's of our brands ASINs would be visible, now there is not 1 listing visible on all of our European marketplaces. Please can you someone help and explain?

Hello!

Last month, I wanted to add a new variant. Maybe due to operational reasons, a new link was created. Later, after merging, it was placed under the same link. The Amazon vine review originally existed, but on April 9th, I found that my vine review was gone. This review came from a Vine user. This comment is legal. Please help me. This is unfair!

My case id is ID 11038820572

Has anyone else encountered this problem? What measures can I take to solve this problem?

Hi everyone,

I have box with dimensions of 72 x 10 x 39 cm, which complies with the 73.7 cm length limit on the longer side. My supplier intends to pack five of these boxes into a carton that measures 74 x 55 x 40 cm and a GW of 21 kg. Will there be any problems with the outer carton exceeding 73.7 cm? Is it acceptable to ship this to the Amazon warehouse?

Thanks All

I called HMRC and they have no idea what they are talking about

Anybody heard this before?

Hi all,

I’m looking for advice or shared experiences on a situation we’re currently dealing with, which is causing major disruption to our business.

Our ASIN was removed from sale on 22 January 2025 due to a compliance discrepancy. We promptly resolved the issue and applied the required additional labelling. On 17 February 2025, via Case ID 10684920532, Amazon confirmed that reinstatement would be possible once all inventory was removed from fulfilment centres.

We created a removal order on 21 February for all 1,619 units, but 123 units were cancelled without explanation. Since then, we’ve had to submit four additional removal orders due to similar last-minute cancellations. Finally, on 19 April 2025, all inventory was fully cleared.

We immediately informed Amazon of the completed removal, but instead of reinstating the listing as promised, we received the following response:

"We are unable to reinstate the products as in accordance to our research, the inventory was not entirely cleared. All Selling Partners of this product must remove their defective units from the FCs until the inventory for the ASIN is 0. Please contact Seller Support team to get assistance. This case will now be closed, but we welcome you to reopen the case as soon as inventory has been cleared."

We are the sole seller, brand owner, and are brand registered. The inventory is confirmed to be 0, yet Amazon continues to deny reinstatement without providing specifics.

We’re now sitting on over £300,000 worth of stock, unable to sell since January, and our cash flow is under serious pressure.

If anyone has experienced a similar issue, successfully escalated a situation like this, or can suggest an effective way to push this forward, your help would be massively appreciated.

Thanks in advance!

customer claims item was defective and was reimbursed without the item being returned. I sold a high end expensive bath fixture and it was not returned. The item needed to be professionally installed. It was new. Customer filed an A-Z claim and was reimbursed without returning the item. It was almost $900. It also went towards my defect rate and effected my account. I provided all the information I could for the claim without having the item. This is not right . My account is at risk of deactivation now.

As the title. Sales are zero today which is just not right as we sell dozens of orders everyday. Checked to see if our shop is still activated and it appears to be and also checked the buy box which we still have. All very strange never known anything like it.

complaint id: 11017992902

Received trademark infringement violation on 16th april, despite having my own unique product and trademark. I submitted an appeal with the required documentation on the same day just an hour later. 19th april, listing removed, now its the 25th april and have still recieved no response from the account health team, i have called them multiple times and asked seller support, but they just tell me to wait until the account health team responds.

Can i get some help regarding this case? I am really frustrated and upset, i would like to receive a response.

@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR@Seller_TSXM2A5nxWSuH