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I called HMRC and they have no idea what they are talking about

Anybody heard this before?

I am sorry if this has been posted already, I did check by searching "Windsor Framework" in the forums and saw six results that did not relate. If this is already an ongoing topic I'd appreciate a link to it.

I started a Seller Support case on 28 Mar 2025 asking

"No customer EORI number or AIRN for Northern Ireland order from England, for Pay by Invoice customer.

Pay by Invoice means I can not contact them and ask for this.

What is Amazon doing to ensure business customers from Northern Ireland will be providing EORI number or AIRN for shipping?"

The case is still open and I've been receiving the regular "Nothing to worry, we will make sure to provide useful information. Hopefully the investigation will give a clear path regarding ongoing issue. Thanks for your understanding."

I've not seen any news about this, or had any emails, has anyone else heard anything?

1.) The customer service should be locally based and not the oursource. As this makes difficult for the seller to raise the complaint.

2.) PLEASE provide enough training to customer service tem. They just read the automatic message from the system and never solve the query raised by the seller.

3.) PLEASE STOP ALLOWING YOUR EMPLOYEE TO WORK FROM HOME. They are not solving seller problem and increasing seller problems.

4.) Please allocate manager to big seller to help and solve the problem..

5.) Amazon need to provide call service to all the legal department to solve the problem straight away rather then messaging seller which increase the seller workload.

Dear Fellow Amazonians

The Windsor Framework, the agreement between the UK and the EU amending the NI protocol comes into force from 1st May 2025.

QUESTIONS:

1. For all B2B shipments with goods that will stay in NI, the can move under the "green lane" but for this, the sender needs a UKIMS number. I have tried to apply for one this morning but it requires "Indirect Representation" in NI - who is everybody using for this?

2. Whilst we assess the impact of this framework on shipping, is it possible to switch off Northern Ireland sales?

For those not aware, this is totally separate to Amazon.ie which relates to Southern Ireland.

Any advice would be appreciated.

Thank you

Mrs Truly

Dear Amazon Seller Community,

We recently discovered a negative review for our product with ASIN: B08H2BMHNJ, titled “Looks nothing like the pictures.” The review, dated March 15, 2025, from Egypt, states:

"Not 3 layers only one, absolutely horrible."

Please note that we do not have a seller account on Amazon Egypt, nor do we sell our products in this market. It has come to our attention that an unauthorized seller has listed our product without our knowledge or permission. As a result, this negative review is misrepresenting our product quality and harming our brand reputation.

We kindly request your assistance in removing this review as it does not pertain to our genuine products. We would appreciate any guidance on resolving this matter to protect our brand integrity.

Thank you for your support.

Best regards,

@Seller_DNQGSsdC7DccM

Cannot update listing because Amazon wants the title to be in Italian language....Cannot make changes/ create sales etc as I get the error that 'the tite conflicts with value 'XXXXX' for ASIN Z in the Amazon catalogue'. This value, is Italian. Obviously, not right for the UK.

Seller support are obviously useless. Can a mod assit? @Seller_DNQGSsdC7DccM@Seller_XUNeUuvrQDpgP

Case ID 11004180862

hi everyone,

I have been selling on Amazon since May 2024, and in that time have maintained relatively consistent sales.

All of my products are shipped via FBA,

Recently Amazon have been increasing my reserve amount every single month, now to the point there is over 6k in reserve, I have contacted Amazon over 15 times in the last 2 months and have had 0 conclusion just the same automated response.

Has anyone else had this? I have no account health issues, no A-Z claims, no open charge backs so no idea why Amazon will not pay out,

This money is from over 3 months of sales so there is no reason for them to keep it it has all cleared and they just keep increasing the reserve,

Hope someone can help!

Has anyone else had problems with 1st and 2nd class labels bought via Buy Shipping not scanning at the post office? None of my orders from the 17, 18, 19 & 20 April would scan. All orders from the 21st scanned as normal

Just went to puchase a Royal Mail label from buy shipping on Amazon and its removed the option, just had Hermes/Evri??? Is this a gitch or a new change?

Thanks