Welcome to Seller Forums

Hello, I have a seller account that could not be verified successfully in the year 2021. The account was deactivated and later suspended. After writing several appeal's it could not be reactivated. That led me to open a new account to have my records counting by republishing the books I have on the closed account in North America but still not closed in UK due to the deactivation and suspended. The account was successfully verified but got deactivated due to the first account. In my previous account I was not owing seller fees when I closed it in North America. In the new account I paid up my seller fees and downgraded my seller account to individual plan. Now my seller fees has accruing while still on individual plan still rising but yeilding no returns.

I have written so many appeals to reactivate my first account so I can successfully close it and even get paid. Now I cannot even be able to log into the first account suspended in the year 2021 locked by Amazon website. I tried publishing many more books in the new account to enable reactivation of my suspended account till now. I am scared writing and publishing more books as it's not working for me. Please advise me on what to do to reactivate my first account deactivation and close it properly and get paid. Often I am receiving mail to update my credit card information for them to collect seller fees on my individual plan account.

Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.

please refer to case ID 11104656892. i have been selling this asin since feb 2025 withotu any issue but all of sudden today it was removed due to compliance issue. is says"Request selling approval for policy compliance. Reason: Product requires approval to sell." but upon clicking it, amazon says: We are not accepting applications to sell:

Other rp_3p_offer in New, Used, Refurbished, Collectible condition(s)

Other Home Improvement category in Collectible condition(s)

Other Home Improvement category in Refurbished condition(s)"

this is strange as i have already been selling this product. please fix this asap.

How can a 1978 First Edition Book be listed as "New" ?

Death in the Long Grass by Capstick

Has it been in storage all this time ?

Recently, I have begun the process of brand registry. I have applied three times (1 example Case ID 17704735041) and been rejected, and currently I am on my fourth time current application is pending. Each time I get the same issue - "The documents provided are not acceptable for Brand Registry. The images should not be computer-generated and must be of the physical product that you intend to sell on Amazon. We ask that you submit at least one image of your product or product packaging as part of the application".

This makes no sense as each time I've used different images (ones with hands and without hands, different backgrounds, various angles to showcase the logo), all capturing the entire product taken from my mobile phone. I have never added any sort of filter or altered the look of the images in anyway, so what am I doing wrong They are all in the recommended file size and format, and I have double-checked the guidelines given to me

I understand that I need to reapply for brand approval, but I need guidance on what changes I should make when uploading product images to ensure approval.

Before searching on google and other places - ill appreciate if someone knows the legal department address where i can send letter befor action to amazon.

Seller support provided me US address and bluntly told me thats the only address they can provide and i thnk thats not true - UK seller wants to take legal action for the problems caused by amazon UK should have someone to approach in UK or did we gave that to US :)?

Nos sure explaining my reason will help - but in brief started on amazon in 2011, grew and runined in last year what i belive and as amaozn acknowledged even was am erro from amazon side.

Hope they amazon dont strike with the iron hammer and close my account for writing this.

BTW - my account is fully operational and in pristine condition and with zero warning or alert at the moment.

Pranav

Not something I was expecting but it seems this is happening.

Recently enrolled in SSA, mainly for the account health protection. We have enabled it for our big and bulky items and set out the tariffs for each item over ECON, O/N and 2MAN with XDP.

We had 2 shipments last week that were shipped on time with valid tracking, carrier shows a scan in the collection depot on the same evening it was dispatched (showing that we did actually send the item out on time. Amazon set both of these for a one day delivery, the delivery all in (during a bank holiday weekend) took 4 business days, understandably as a consumer I would be upset that the delivery was a few days late etc, but the tracking never showed false info like it was going to be delivered on a day then it was not, the tracking updated procedurally, the delivery was made and the items were signed for. Not only this we sent the customers updates manually throughout the delivery process as they requested them from us.

Now what we used to do with our normal manual shipping templates was allow for +1 day delivery, even if we offer a next day delivery service as 1) the courier usually syncs with Amazon so the customer knows if it is coming early. And 2) I always prefer a 5* review saying delivery was early, than a 1* review saying it was late.. Just to safeguard us from A-Z and potential negative feedback, this used to work quite nicely.

However after being pursued for a few months by an Amazon rep via Phone calls and emails to get us to sign up to SSA, I caved and read into it a bit more and to be honest I felt the SSA (SHIPPING SETTING AUTOMATION) was a win win as I didn't have to mess around with the delivery dates changing through seasons etc, and the account health was protected from reviews regarding late delivery, as mentioned in the FAQ section point 2 of SSA in the Seller central guidelines;

https://sellercentral.amazon.co.uk/help/hub/reference/G8WRJF2N5B787XKQ?locale=en-GB

However, when put into practice, contacting seller support (case ref 11097726492 / 11097739202 for the respective orders) they denied any knowledge of such a thing and then closed the case with no further option to reply to it, messaging seller support following this in a new case, they tell me to remove feedback via the review itself, which of course I cannot as they have already been requested in the aforementioned cases, and so the circle continues..

Hoping someone internal can shed some light on what I can do when Amazons own policies are not being followed..

Many thanks!

@Seller_TSXM2A5nxWSuH@Seller_DNQGSsdC7DccM@Seller_Udi0JNbTrsmUV@Seller_Huz6FT08OxHAR