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Yeserday afternoon I got an email saying I need to update payment method and had 0.20p go out my bank multiple times from amazon ae and now I'm going out my mind as I have all my monday morning orders to fulfil and cannot get into my account!

I have added my same card again and it says it can take 48 hours but in the meantime I have no access to orders and will get late dispatch and negative feedback this is absolute insanity!

How did you manage to sort this please as the seller support was no help at all.

Has any one been able to resolve this please??

If you do something that Amazon doesn't like, Amazon will ask bodyguards to throw you out.

Our innovation is limited by the style of Amazon. Especially when Amazon is very large.

Hi Moderators,

I'm reaching out here because the Feedback Manager has once again failed to remove clearly unfair and policy-violating feedback, and I urgently need your help.

Case ID: 11280267532

Here’s what happened:

A customer ordered a product that is clearly described as plastic bottles — the word “plastic” is mentioned in both the title and description. However, the buyer later submitted a return request stating:

"I assumed I ordered glass bottles."

This is entirely a buyer mistake not a fault with the product or with our service. Still, as a gesture of goodwill, I offered to accept the return, following Amazon’s rules, with the condition that the buyer covers original and return shipping since we were not at fault.

In response, the customer left the following negative feedback:

"I think it’s so unreasonable that if you’re not happy with your goods that you should have to pay original shipping and return shipping."

This feedback is NOT related to our service. It’s a personal opinion about Amazon’s return policy and an attempt to shift blame for a mistake the buyer made by not reading the listing.

Despite this, Feedback Manager rejected our removal request.

How is this fair? Sellers are being punished publicly for things we didn’t do and Amazon's automated tools are failing to protect us from misuse of the feedback system.

I am respectfully asking you to step in and escalate this.

We followed all policies, acted professionally, and still got hit with damaging feedback for something that was not our fault.

This kind of situation makes it feel like sellers are left completely unsupported.

Thank you in advance for taking the time to look into this.

Sakura_Amazon_

I've just downloaded our Monthly Summary Report for June and it's calculated our sales wrong and probably all the fees which go along with it.

It shows we only sold £38,802 from 1st June to 30th June

However on my dashboard it says sales in the last 30 days is £68,539

Anyone else experienced this for the latest June reports?

I am a new seller via FBA selling my own branded product. How can i gain the featured offer as this is delaying me not being able to start my ads. I have read all the links around buy box but i have done everything on there and they dont help.

I sent 48units of inventory to my Amazon Store, only 12 were acknowledged, and sold by FBA Amazon. Please advise.

Hi

Can anyone help. On the 8th May our seller fulfilled orders were deactivated until we prove delivery of our recent orders. We have had a number of appeals rejected and account specialist are no help either. All of our postage is purchased through amazon buy postage, the items sent as large letters so posted through letter boxes but we do get delivery confirmation on most delivered items . I have provided everything asked of us in our appeal including purchase invoices to show we have stock, stock in FBA also, receipts for our amazon buy postage labels and a spreadsheet with order showing delivery confirmation if available provided by URLs from royal mail. Each appeal has been rejected asking for the info i have provided. We was told once recent orders have been confirmed as delivered they will reinstate our seller fulfilled orders but these orders are delivered and they have proof. After nearly 2 months without any cash flow and after providing all the info im not sure what i can do now.

@Seller_Udi0JNbTrsmUV Any help with this?

Hi i am new seller and i have my first 3 orders pending i did the verify payment but they still not been sent not sure what to do?. Thanks

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?