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A customer places an order and 6 weeks pass without a word.

Suddenly a 1 star product review is left stating there was a problem with one of the 2 things ordered, a 5 star product review was left for the other item.

The customer did not get in touch first to let me or Amazon know.

There is no longer the ability to respond directly to product feedback.

The message I sent to the customer was rejected because they have opted out of unsolicited emails.

So how am I supposed to rectify this for the customer and let future customers know that I have tried to get hold of them to find out what happened and have changed the product in response to the bad review?

Any suggestions? @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH

Hello everyone!

I just wanted to pop in and ask others who sell in the Handmade section what size of business are you and what do you handmake, also how business has been going for you lately since the changes were made to the catalogue?

I am a sole trader and create handmade costume jewellery, I don't have anyone helping me with this. I sell on another platform, have my own website and also sell my jewellery on social media and at craft fairs. I dispatch my own items .

Since the changes to the catalogue my sales have gone from regular and steady to occasional.

The loss of the separate categories within handmade has really negatively impacted my sales, I used to regularly be in the top 100 lists by category and if I make a sale now, within hours I have dropped to position 3500+ because my items are now just lumped in the main catalogue with all the large sellers and mass produced jewellery meaning I basically get no exposure at all.

I do use promotions, but don't use ads because I don't have the budget plus I handmake my items in small batches so it seems pointless if I only have a few of something.

Please share your experiences below if you don't mind. If any long time sellers have any words of wisdom, it would be much appreciated!

TIA! Selena

Around 3 weeks ago i created a shipment with amazon to pick up 2 pallets. The scheduling pickup etc was to be done by amazon - we had no personal control over this. I have been in regular contact with amazon to try get it picked up. I am relentlessly told 'please wait 48 hours for us to receive a response from the carrier'. this has turned into weeks with seller support saying the exact same thing each time. Its an absolute joke. How are we to make money when it takes almost a month to pick up 2 pallets? Weve imported other products and sent them off as case packs, and theyre already in the warehouse processing - while the 2 pallets are not. Has anyone else had to deal with the same issue?

Sodor: Reading Between the Lines ISBN 0954966511.

The seller that created the listing must added the blurb and images, rendering it asking for trouble for listing against.

Chance of getting it corrected: nil.

This is why I no longer list by upload. Listing individually is time consuming and increasingly not worth the time.

Solicitação de Reembolso – Plano de Vendas Amazon Seller Central

Olá, equipe Amazon,

Estou entrando em contato para relatar um problema e solicitar a devolução de um valor cobrado.

Recentemente, assinei por engano o plano de vendas da Amazon Seller Central. Assim que percebi o erro, solicitei o cancelamento da conta por meio da plataforma. A conta aparentemente foi excluída ou desativada, pois não consigo mais acessá-la.

No entanto, o valor da assinatura foi cobrado no meu cartão e até o momento não recebi nenhum reembolso. Como não utilizei o serviço e a assinatura foi feita por engano, gostaria de solicitar:

O estorno do valor cobrado;

A confirmação do cancelamento total da conta de vendedor;

E, se necessário, informações sobre como acompanhar esse processo.

Hi, we are attempting to sell 3D printed items, this is a trial shop, we have put for sale around 10 simple basic products like home decor using FBA to test the market. The items are for sale for more than a month, we can't find any using the amazon search tools, not even when you nearly replicate the whole title. During a basic search, the Amazon algorithm shows items that have much less relation to the search request than with our item title and purpose, basically the search is suppressing our products for some reason.

Key points:

• During basic searches, the items can’t be found on the search results pages.

• Very likely the products are never seen by any possible buyer.

• 1 whole month has passed with zero income, and the way things are set it is likely that we will never sell anything, however we will have to pay FBA storage.

• The titles and descriptions were made professionally and there is not much different from other similar items that show well in searches, except pictures.

Any idea about what is going on?

I received this message on 20th March:

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As of April 4, 2025, your inventory that’s been stored over 270 days (aged sellable inventory) or your inventory that’s been deemed unfulfillable will be removed from our fulfilment centres

Hello,

As of April 4, 2025, your inventory that’s been stored over 270 days (aged sellable inventory) or your inventory that’s been deemed unfulfillable will be removed from our fulfilment centres.

To avoid auto-removal, you’ll need to do the following before April 4:

For aged sellable inventory (270+ days):

Review your at-risk inventory in Fulfilment by Amazon inventory.

Go to Seller Central settings, then select Fulfilment by Amazon in the drop-down menu.

Go to Automated fulfillable settings.

Choose one of the following removal options:

Disable

Return (processing may take up to 90 days)

Dispose (liquidation is available as a value recovery option, for eligible inventory)

For unfulfillable inventory:

Go to Inventory, then select Fulfilment by Amazon inventory.

Select Unfulfillable inventory from the drop-down menu.

Create a removal order.

If no action is taken, we may automatically dispose, donate, liquidate or return your inventory. If you’ve created a return order for Fulfilment by Amazon inventory in last six months, we’ll attempt to return the inventory to the same address you provided. Removal orders can’t be cancelled once created.

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So Amazon have now started returning some products that I do not wish to receive back - I am unable to opt out.

The Automated unfulfillable settings - DISABLE button is greyed out (even after clicking edit) in the top corner. Can anybody please help on how to disable this - driving me mental, keep getting products returned when I'm away and the Amazon Drivers basically just leave them on the roadside.

We are a manufacturer of the products we sell (furniture). We have encountered the problem of proving the searching cost of the goods. We cannot provide the invoices listed in the policy, since we do not have such invoices. At the same time, Amazon reimburses ridiculously small amounts for the loss of goods in the warehouse. How to prove the cost?