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We are a manufacturer of the products we sell (furniture). We have encountered the problem of proving the searching cost of the goods. We cannot provide the invoices listed in the policy, since we do not have such invoices. At the same time, Amazon reimburses ridiculously small amounts for the loss of goods in the warehouse. How to prove the cost?

I have just seen another forum but it's locked about USA fees for advertising with VAT. I am VAT registered and claim all UK Amazon VAT back. I never expected the USA fees to have UK VAT and potentially have 6 years of a reclaim to make ££££$$$$

The invoices for CA and USA advertising have a Canada / USA address but GB VAT number of Amazon.

Question, do you all claim back this VAT? I have never claimed back from a non UK company and ditched my accountant a few months back so coming to fellow sellers for assistance. Thanks for any input

Hi, I recently had an order which shipped out correctly with Evri and when they attempted to deliver, no one was in so it was returned to the depot. They tried 3 more times before they then returned it back to me. The buyer later left negative feedback out of the blue saying item wasn't delivered?? I don't get how this is my fault and why hey have left negative seller feedback? I'm a fairly new seller on Amazon so this feedback has caused my order defect rate to go above the target due to the small quantity of MFN orders that I do. I was wondering if anyone could help? Thank you

Hello @Seller_XUNeUuvrQDpgP @Seller_hnDMgUKxMh1V4 @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr

My issue still hasn’t been resolved. This is the second time I’m sharing my ASINs list. I’ve contacted the seller support team and emailed the managing director, but the problem persists. Their responses have been mostly copy-paste replies. Nearly 90% of my brand’s listings are showing this issue, and they’ve lost their Buy Box privileges without any explanation. Amazon hasn’t sent any notifications or emails about this problem. This has severely impacted my business, including my top-selling FBA products. All these listings are under my own brand. If anyone knows how to resolve this, please let me know.

We lost Buy Box (Featured Offer) on entire FBA & FBM inventory ASINs :- @Seller_XUNeUuvrQDpgP

e.g :- B0C5MZM4M7

B0CR7GZLKT

B0C543HMMR

B0C541ZXX4

hello all,

my products are prime eligible from last 5 days and my prices are competitive as well, but still not getting the buybox, buybox is rotating equally with other sellers.

can anyone suggest what could be the reason or any further action.

thanks in advance

My question to the moderators of this forum is:

When will Seller Support improve to a level which actually resolves an issue as fast and as quickly as a Buyer reaching out to the customer service for buyers, one call, one email, BOSH!

Why, when reaching out for help and support, do I receive an email which is for an order from 10th September 2024, which has nothing to do with the order I reached out for?

HELP PLEASE, HELP

Hi,

This may well be a stupid question but if i do not currently hold the featured offer status (due to being outpriced) would running ads be a total waste of money?

Is this likely to promote the product for other sellers rather than actually provide me any benefit?

Thankss

Fellow sellers, let me share a fascinating case study of Amazon's inventory alchemy that would make Houdini proud.

Our recent shipment (FBA15K4K6YNF) performed a spectacular vanishing act - 12 units of our premium LED-lit makeup mirrors (retailing at €50+ in ES marketplace) disappeared into Amazon's fulfillment ether. After weeks of investigation (kudos to the team for finally confirming the loss), we received compensation worthy of a street magician's pocket change: €1.77 per unit against our €20+ cost.

But wait - the show wasn't over! Another 9 units of complementary LED mirrors (€30+ cost) materialized into €5.9 reimbursements. Our backstage passes? Fully approved invoices and cost documentation in Inventory Defect & Reimbursement.

Here's where the real magic happens:

1. Amazon's "Estimated Value" field remained mysteriously blank - like a black hole swallowing all cost logic
2. Seller-submitted values got Houdini'd into "denied" status post-investigation
3. Multiple cases evaporated into the "resolution" void despite documented evidence

We applaud Amazon's consistent ability to:

✓ Lose large/heavy items (these aren't paperclips!)

✓ Maintain poker-faced compensation algorithms

✓ Create circular case resolutions worthy of M.C. Escher

To our Amazon rep readers: While we appreciate the platform that makes global selling possible, this reimbursement theater is creating plot holes in our P&L narratives. When will the "estimated value" illusion finally reveal its method?

Fellow sellers: Have you experienced this inventory prestidigitation? Let's compare notes before our next shipment gets transformed into digital confetti.

#FAFulfillmentMysteries #ReimbursementMath #InventoryMagic

Dear Amazon Seller Performance Team,

I am writing to formally appeal the deactivation of our selling account and the removal of our listings related to potential intellectual property misuse. We believe there has been a misunderstanding regarding the images and product descriptions in question, and we would like to provide further clarification and evidence to resolve this matter.

Please give us a fair review and help activate the account