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We have a competitor offering unrealistic delivery timeframes and a cheap product.

They're getting so many negative feedbacks and complaints (36% positive out of 53 reviews). And surely A-Z Claims.

I would have though Amazon would have suspended them by now..

We've been warned by Amazon about suspension just for going over the 4% ODR before.

Have Amazon changed their policies towards bad sellers?

VAT registered company, currently manually doing our quarterly returns. We have contracted with AVASK for EU Vat services but they do not cover the Home marketplace i.e. the UK. Can anyone recommend an easier way to do this? We find it tedious. Is there a sofware solution, or can we set up automated reports? etc...

Hi Spencer @Seller_XUNeUuvrQDpgP

Here's what happened

We received an email on April 7th that HMRC had sent us an email about UK company establishment(NETP), and Amazon had temporarily frozen some of our payments.

We have been communicating with HMRC for the past two months and submitted the documents they needed, but since HMRC responded slowly, we decided to solve the issues on our account health and release the payments.

We paid the owed VAT calculated by Amazon on May 10th, about 30,000 pounds, and sent proof of payment to mdri-exec-escalations@amazon.co.uk

But it has been nearly 20 days, and we haven't received any feedback. During this period, Amazon told us that they are still investigating, but we haven't received any disbursement for nearly a month, which has a great impact on our cash flow. Prime Day is coming, and we need a lot of cash to prepare sufficient goods.

Please help me see if you can contact the relevant team? We are sure that the owed VAT has been paid to Amazon's bank account.

@Julia_Amazon @Ezra_Amazon @Sakura_Amazon_ @Sarah_Amzn @Simon_Amazon @Spencer_Amazon @Winston_Amazon @Maja_Amazon @Ash_AMZ @Abella_AMZ @Angie_Amazon @Seller_j9Bd91CW3ZVpr

Best

Hi everyone,

This evening, we’ve been hit with hundreds of sudden charges on our account under the description:

"Carrier delivery label adjustment due to under-charged delivery label"

These adjustments are:

Hitting all at once with no prior notice

Going as far back as April 2025

All related to EVRi Seller Fulfilled Prime (SFP) shipments

Providing no clear breakdown or calculation of how the so-called "undercharge" was determined. All we can see is that its a duplicate charge to the original buy shipping charge.

This has caused massive billing disruptions and we're concerned it may be a system-wide issue or billing error. A few example order IDs show the same problem with duplicate or unexpected label charges retroactively applied.

We have raised this with both EVRi and Amazon support, but are still waiting for an explanation or fix.

Is anyone else seeing this?

Would appreciate hearing from other SFP sellers (especially those using EVRi) to understand if this is isolated or affecting others too.

Thanks in advance for any insight!

@Seller_mIRnuhdx7l5sN

Just tried to buy RM label via Amazon buy shipping and all I'm being offered is Evri drop off. Apart from the fact it would cost me over £2 extra there is also a 10 mile car journey involved. All I'm trying to post is a LL book which according to the drop down menu RM is not able to take? My only option at the moment is to take a hit on metrics and put stamps on it

A case has already been opened about the issue, I am posting this here to hopefully raise awareness of the issue...

My account has been billed multiple adjusted charges for many of my sold items where postage was bought via Amazon, with Evri being the courier.

The adjustments are claiming that the original label cost of 2.95 for instance was undercharged, the result is a doubling of the postage fee and £100s of lost revenue.

All items are weighed and measured correctly so what is going on here? A system glitch? Evri trying to pull a fast one?

There is no way in hell that a small item, weighing 200g, measuring 30x 10 cm costs £6+ to send.

Has anyone else experienced this issue? It's causing me alot of stress it has to be said.

Hi

Hope someone on here can assist, we created a FBA Varation listing last year, and then our own Amazon seller listings all have the same ASIN and EAN, our issue is we have tried to list these ASINS on our Amazon Vendor account, however it keeps coming back that the EAN aren't recognised ( we are a brand owner and how the GS1 certificate for the items), and also that the ASINS are not available.

Amazon case log team, told us to complete the bulk spreadsheet and list this way, which has Resulted in Amazon Vendor creating a new ASIN, which isn't even linked to our product.

Can anyone offer any guidance on what to do? We have been going round in circles with this, with no clear answer

many thanks

amazon took a large payment off my reserve balance today and show it under other but there are no transactions showing why, has anyone else had this today

Buyer claimed that some of the new items sent were damaged, returned an empty box, I filed a Safe T claim with attached photos showing empty box and returns label and claim was denied. Can anyone advise on the appeal please.

Screen shots to follow.