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Mine was rejected for KYC verification due to long company name. I have submitted different Chinese pinyin combinations several times, and even the hanyu pinyin letter combinations recommended to me by Amazon Seller Support customers are not getting through.

My full company name in Chinese pinyin is “jiaxingshinanhuquxinfengchenwenniyangmaoshantaokoujiagongdian”.

Seller Support suggested two pinyin alphabetical combinations “Jxsnhqxinfengchenwenniyangmaoshantaokoujiagongdian”.

“Jiaxingshinanhuquxinfengchenwenniyangmaoshantaokou”

I've tried all of these, including various combinations I've tried on my own, and it's been close to 10 attempts and I've been rejected every time. I don't know what to do anymore, my account is just about to go over the two month review period and I desperately need a solution to this problem. Please help me! Please!

A few years ago I set up an amazon seller account and added details of a business I had (and a business bank account) to sell a book.

A couple of years ago I dissolved the business and closed the business account.

I would like to continue selling the book as a personal seller with a personal account but can't seem to see a way of removing my business or switching to a personal account. I'm getting warnings about needing proof of my business again, which I can't provide.

To whom it may concern,

I was asked for verification documents from Amazon, and after I submitted them, all forms of documents were rejected without explanation as to why, but I was instead asked for different documents. I have submitted, and now my selling privilege has been restricted - it has not been 60 days since the first notification, and I have been actively submitting documents, and my store is blocked

I have contacted Account Health & Customer service - both have said their access is restricted and will forward to the verification team, and they will email me. This has happened multiple times, and still no email from the verification team at all - it's been more than a week now.

This is greatly affecting my business, on top of it being Prime Week. Please look into this and help me find a solution. I am getting nowhere speaking to supposed "dedicated" specialists and customer support

Could a moderator please escalate this to the Verification team, or let me know what specific issue this is? Or why was it restricted before 60 days had passed? Any guidance from sellers who’ve successfully cleared a similar loop would also be greatly appreciated.

Thank you for your time.

Kind Regards

@Seller_DNQGSsdC7DccM@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP@Seller_rX0LOsTSK2Zer@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_iTgjdgiRqiPsn@Seller_gAhPNiLrkfTcr@Seller_Huz6FT08OxHAR@Seller_hnDMgUKxMh1V4

Hi All, am a seller that does not meet the requirements for VAT and put in my claim for a VAT refund 7 months ago now. Amazon just message me every 7 days to that they are looking into the issue. Given we are now 7 months past i need to escalate this. Any advice on how?

The (in)competence of the seller support never seizes to amaze me....

Product Compliance Request

Mail from Amazon:

"Hello,

We speak English, German, French, Spanish, Italian, Polish, Swedish, Dutch, Portuguese , Japanese, Arabic and Turkish. Feel free to let us know if you want to communicate in one of the aforementioned languages.

Thank you for submitting an appeal to the Chemical Safety Compliance Team.

This message applies to you if you are fulfilling your chemical products via the Amazon Fulfillment Network ( AFN ) and this compliance request is for a Safety Data Sheet ( SDS ).

If you are using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ), you can disregard this request.

If you are an AFN seller, you can upload a valid document in "Manage Your Compliance" on "Provide documents" section.

For any questions/appeals regarding this product/other products, please submit them ( for each ASIN separately ) in "Manage Your Compliance" on the relevant Appeal reason:

1. Go to the Performance tab and select Account health.

2. Under Manage your compliance in the bottom right corner, click Product compliance requests.

3. Click Add or appeal compliance button for the product you’re taking action on.

4. To upload the documentation, drag and drop files, or browse to select files.

5. Click Submit to send your submission for our review.

We appreciate your prompt cooperation.

Thank you,

Amazon"

My appeal: I'm using another method of fulfillment, such as the Merchant Fulfillment Network ( MFN ).

Response from Amazon:

Appeal: REJECTED

Hello Amazon, and everyone else. Three or four days ago we changed the emall address associated with our Amazon account; this really should be a simple procedure, and one without consequences. Since then however, we have been bombarded by Amazon with multiple forms of guano, and our previously healthy account has ceased to function ! All other sites get this sort of thing right - we changed the email address on all our other sites without any problems whatsoever.

We have just opened a 'case' via Seller Help and are awaiting a response (24 hrs waiting time). Meanwhile let this serve as a warning that nothing on Amazon is simple and straightforward, and they are capable and willing to make a mess of anything; indeed that is almost their only function at times.

Hi everyone, @Seller_mIRnuhdx7l5sN@Seller_j9Bd91CW3ZVpr@Seller_z3k8APxGfbQEK@Seller_XUNeUuvrQDpgP

We’ve recently seen an increase in Amazon Business orders, which is great — but we’ve encountered a confusing issue and would appreciate some help or clarification.

For some Business orders, we’ve noticed that a single order from one buyer is showing up under two different Order IDs.

In our backend system, we track and process orders using the first Order ID only. However, if the customer returns an item, Amazon sends the return notification email linked to the second Order ID, which our system doesn’t recognize. As a result, we’re unable to locate the return using the original Order ID we processed.

This has caused confusion and delays in handling returns. Each time this happens, we have to reach out to support to find out the second Order ID — which isn’t ideal, especially as our Business order volume grows.

Could someone please clarify:

Why does Amazon assign two different Order IDs for what appears to be a single Business order?

Is this expected behavior for Amazon Business customers?

Is there any way to automatically link or identify both Order IDs to prevent these issues in our order management system?

Any help or advice would be much appreciated — we just want to ensure smooth order and return processing for our customers.

Thanks so much,

CheaperOnline

I tried to list a rare book on Amazon for £43. Amazon de-activated the listing ' due to potential high pricing error '. But another copy of the same book is for sale by a different seller for £115.77. I have tried getting Amazon support to explain this but their explanation made no sense at all. Has anyone got any idea what I can do about this? Many thanks.

I have been sending this product in for years without any issues, but over the past few days, every time I try to create a shipment, I keep seeing the following error message:

"This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product."

I’ve never encountered this error before, and nothing has changed on my end.

Could someone please advise and assist with this?