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Hello,

The Limit for Royal Mail Tracked 24/48 LBT is 1kg, yet Buy Shipping doesn't allow you to purchase LBT over 750g.

Can this please be looked at and rectified?

case ID: 11287581642

@Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN

Hi as you can imagine i am losing my mind.

The buybox has been removed on every single listing i am on even for private label without warning or reason.

Ive gone from 2k a day to less then £100 a day for no reason

Every single metric is perfect. Nothing is above any threshold set by amazon

i need help asap or i will have to go through legal route as this is devistating to my business.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Hi,

My account has been deactivated and I have no existing violations and my account is healthy, I keep on trying to explain on the "Reactivate your account" page by submitting more info. Each time I ask what info they want and what violations exist on my account, I get the same response:

"We completed our evaluation of your submission. We do not have enough information to remove the violation at this time."

So on the surface I have no issues on my account, yet I cant submit info to reactivate it, because I dont know what info is required.

Can anyone please help?

I reported to Amazon that the buyer sent back an empty box.

What can I do? I sent pictures. I got the answer that I don't have to refund my money and it doesn't mean anything negative to my account.

Then after 36 days Amazon refunded my money and I got a negative answer. I reported to Amazon that I acted according to the instructions they wrote. But they rejected my appeal.

When will the intentional theft of customers end? The bigger problem is that I can't hold Amazon accountable for things written by Amazon. Because they don't keep their promises. More precisely, they lie.

I have updated my charge method and verified it for every listed country a million times, but its keeps asking me to update before I can start selling. please how do I solve this?

We sent out a parcel on 04th June via evri (label purchased through Amazon)

I assumed that the parcel had been delivered ok, but it seems that EVRI made a real mess of it...

I was contact by my customer last week saying it had been ages since the goods were returned to us and she wants her refund.

We knew nothing about anything being returned to us - we had no notification from Amazon or EVRI about there being an issue and this was our first message from the customer.

Turns out - EVRI sent that parcel back and forward a number of times until they finally damaged the parcel beyond repair and told my customer they would return it to the sender (us)

I contact Amazon support who told me I need to contact EVRI's "Holly" chatbot (it's not been called Holly since the Hermes -> EVRI rebrand as far as I know, but that's another thing that's annoying me)

I contact the EVRI EZRA chatbot (the new name) and go through the process. The chatbot won't talk to me as the "postcode is incorrect"

EVRI won't talk to me on the phone for the same reason.

Amazon aren't interested in helping and keep giving me the same copy/paste BS about contacting EVRI via Holly.

I explain that I can't

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

I explain that I cant

"You are to contact Evri via Evri Holly Chatbot to raise a claim for an order that was lost during transit and purchased through Amazon Buy Shipping by Evri."

....

...

They then said soemthing along the lines of "You accept the returns and have issued a refund, contact EVRI"

No no no - at no point have i ever accept returns of goods. Yes, I issued a refund as it's only fair to my customer, given they 100% hadn't received the parcel, but I didn't accept, nor have i received the return of any goods.

Amazon - you are so good at CUSTOMER service - You need to support your sellers just as well!!

Whenever I upload my invoice (which is from an authorised distributor), I get declined and this is the message Amazon gives:

"We have reviewed the documentation that you provided and determined that you are not eligible to sell Cosrx products. We evaluated the information that you provided, but it did not pass our review."

Please help me, this has been going on for nearly 2 months now, I just have the products in my prep centre's warehouse and have to pay storage fees.

So this issue appears to be confusing support staff, i'll try and keep it brief and as clear as possible.

• We have an active Amazon Aus account.
• When I create a listing on Amazon.co.uk, I select the other marketplaces we want the listing to be added to. Usually it's various EU, USA, Canada & Aus.
• Every marketplace (aside from Aus) has the item appear within a few hours normally, and fully synced and linked by the next day.
• Even after a few weeks, nothing appears on Aus.
• However - when I do then use those exact details and create a manual listing on Aus, the listing then appears twice!

It is as if the original listing was trying to be added to the Aus catalogue but something was blocking it, then the manual listing somehow unblocks it and subsequently it is then duplicated.

Has anyone experience this issue, or something similar? It seems a complete waste of time to keep adding manually to Aus if they're then going to appear from the BIL/Global link anyway..

Well this Safety compliance error and subsequent appeal has now happened on multiple occasions so beginning to wonder if it is a common issue and if other sellers have experienced the same.

Occurring on multiple established products with strong category sales, feedback and with perfect account health, It will be early in the morning and a bot decides the listing is non compliant for spurious safety reasons and restricts the listing. after a successful appeal the listing does not automatically reinstate stock is stranded starting the usual chain of events.

Contact to seller support to reinstate does nothing and it is referred to "the appropriate department" and nothing happens!

One time a dog lead that apparently did not have the correct certification for a climbing harness! but as most humans would know a dog lead is not a climbing harness.

This time a best seller on the morning of the first day of the prime event after spending thousands in advertising building up to that moment and the day after Amazon recommending suggesting 2000 more are urgently sent in to FBA Amazon.

Now with these Prime days coming to an end as a seller we are left with a fraction of planned sales, stranded inventory , stock on the way to FBA also to become stranded and the loss of a significant advertising investment. Yet still the listing is not reinstated despite the fact there is no compliance issue in the account health dashboard and support cases unanswered and simply showing "Work In Progress".