Seller Forums
Sign in
Sign in
imgSign in
imgSign in

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_HJmQkud4PJno9
user profile
Seller_1xP3EnrTgbPyZ
user profile
Seller_vlXhWgACDKW5A
user profile
Seller_AeguohPVBc41I
user profile
Seller_YQ03O281lQm6r
user profile
Seller_0plQ06AJwnry6
user profile
Seller_XPFKElYmMDtyM
user profile
Seller_9fA2L82vl2c6V
user profile
Seller_76AUwmqvSyRIM
user profile
Seller_S4sq9BFgMSLUa

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
Seller_z3k8APxGfbQEK
user profile
Seller_HJmQkud4PJno9
user profile
Seller_1xP3EnrTgbPyZ
user profile
Seller_vlXhWgACDKW5A
user profile
Seller_AeguohPVBc41I
user profile
Seller_YQ03O281lQm6r
user profile
Seller_0plQ06AJwnry6
user profile
Seller_XPFKElYmMDtyM
user profile
Seller_9fA2L82vl2c6V
user profile
Seller_76AUwmqvSyRIM
user profile
Seller_S4sq9BFgMSLUa

Welcome to Seller Forums

Browse by category

Recent discussions

Latest activityRecently createdMost viewedMost voted
pinPinned by community manager
user profile
🚨 How to Report Incorrect Brand Name Changes
by Seller_z3k8APxGfbQEK
Amazon replied

We want to address a concern that many of you have raised regarding unauthorized Brand name changes on Amazon.

We have engaged with many of you, hear you, and we understand the frustration and potential impact this can have on your business. First, we want to assure you that we are actively working with our internal teams to address this issue. Your feedback is invaluable, and we're committed to improving the selling experience for all of our partners.

If you experience an unauthorized brand name change, please follow these steps:

1. Submit a report through the "Report Abuse" feature

2. Select "Product detail page was changed to represent a different product"

3. We suggest sellers to provide relevant details such as when the ASIN was created, by whom, and what the brand name was originally.

4. We're continuously monitoring these reports and working to streamline the resolution process.

However, if your report is declined, please don't hesitate to create a discussion post in the "Manage Your Brand" category and be sure to include your complaint ID for faster follow-up.

We want to emphasize that we're taking this matter seriously and our teams are collaborating to develop more robust safeguards against unauthorized brand name changes. We appreciate your patience as we work towards a more secure and efficient system.

As always, we're here to help. If you have any questions, please let me know.

3 votes
1 vote
408 views
11 replies
Latest activity
user profile
VTR issues - PLEASE HELP
by Seller_HJmQkud4PJno9

I am having huge issues with the VTR system that is causing real issues within my business at the moment.

My VTR rate has dropped to a low of 65% even though I am using a validated carrier and everything is fully tracked and all items showing defects have been delivered.

I am currently on the phone to seller support who will not help me regarding this issue so I am reaching out as a last resort.

This issue has only just started to occur. Nothing has changed from my side as I am still using the same software to ship my items and the same courier with the same format. The system has now just started to pick up and state that the item fails valid tracking.

The CS agent stated that this was due to me not manually selecting the shipping provider from the drop down menu but this makes no sense as the carrier is selected from the drop down when the info is sent over from ShipStation. The systems are just not communicating now for some reason.

I have also tracked all items on the list and they all show successful delivery.

Please help me!

0 votes
0 votes
48 views
12 replies
Latest activity
user profile
How am I supposed to appeal this A-Z decision?|
by Seller_1xP3EnrTgbPyZ

A customer has claimed an FBM item as not received despite the usual proof (Royal Mail Signed For full tracking details and confirmation on Royal Mail website with delivery confirmed).

Amazon's response is to refund the Customer in full from my funds, but because I have proof the customer received the goods I don't get a strike.

As they say, "Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

In other words, "we can see that you delivered the item and on time, but the customer wants to keep their purchase and their money so we're just going to take from you and give it back to them."

Do I appeal? They already acknowledge they have evidence the item was delivered, so am I just wasting my time?

1 vote
0 votes
226 views
8 replies
Latest activity
user profile
Valid Tracking Rate - Royal Mail Tracked 24?
by Seller_vlXhWgACDKW5A

I have submitted valid, trackable Royal Mail Tracked 24 tracking numbers on ALL of my orders.

Yet they don't seem to show up on order overviews, and now I've had an email from Amazon saying my Valid Tracking Rate is 12.5% ??

Is there an issue here?? What is going on? Every order I have shipped on Amazon, the tracking number is added, before confirming shipment. They are ALL sent via Royal Mail Tracked 24??

What is going on??

0 votes
0 votes
2 views
1 reply
Latest activity
user profile
Packgroup reimbursements
by Seller_AeguohPVBc41I
Amazon replied

Hello all

Is anyone aware how I can see any savings from using packgroups when sending products to sell FBA?

Although only estimations, the potential savings made by using packgroups can impact margins substantially. Our understanding is savings are made on fee's, rather than a direct cash insentive.

If anyone knows how to check this to undertand whether the savings are worth it (or even applied atall) please let me know.

Thanks

0 votes
0 votes
10 views
2 replies
Latest activity
user profile
Royal mail Click & drop not working
by Seller_YQ03O281lQm6r

Royal mail Click & drop not working. The following message is appearing :

This page isn’t working

auth.parcel.royalmail.com is currently unable to handle this request.

HTTP ERROR 500

0 votes
0 votes
27 views
4 replies
Latest activity
user profile
UNGATING ISSUES
by Seller_0plQ06AJwnry6

Hello,

I would appreaciate if someone or even Amazon can help me, for some context im a new seller dont have a single sale yet but the reason for that is the ungating problems im having for a certain brand in the health and beauty catergory. I had first bought 85 units of a Brand which was from a wholesaler and came with a proper invoice which amazon require, after atempting 4 times to ungate with this invoice amazon asked for a chain of supply letter which the first supplier couldnt provide but then i had made a new purchase order with another supplier which they gave me a new invoice, chain of supply letter and the suppliers invoice i have submitted this information to amazon twice and it has been declined ?. After giving everything required they are still declining. Im very confused as theres nothing else under the sun i could provide to show amazon the products are authentic and not from a retailer. I just want a REAL PERSON FROM AMAZON to atleast take more than 2 minutes to look at my application and all the documents. I feel like because ive attempted too many times its just a bot auto declining my requests.

0 votes
0 votes
12 views
3 replies
Latest activity
user profile

Hello fellow sellers,

I'm a seller from Pakistan and facing trouble using local cards for the £25 monthly subscription fee on Amazon UK Seller Central.

I tried using the NayaPay Visa debit card, but Amazon is not accepting it. I also checked with a few local bank debit cards and prepaid options, but the payment keeps failing.

❓ My questions:

Has anyone successfully used a Pakistani Visa or Mastercard debit/credit card to pay Amazon UK?

Does Amazon UK only accept credit cards from international banks?

Is there any workaround or recommended card that actually works from Pakistan?

Any help or suggestions from experienced sellers would be greatly appreciated.

Thanks in advance!

(Melbatrends)

0 votes
0 votes
4 views
1 reply
Latest activity
user profile
Very obvious return swap fraud. How do I proceed?
by Seller_9fA2L82vl2c6V

Sold Switch OLED

Customer opened return for "No longer needed".

Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".

There are multiple pieces of evidence that this is an obvious fraudulent return.

What are my next steps? The return is still open.

Do I contact the customer? Do I send it back? Do I close the return?

I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.

0 votes
0 votes
12 views
4 replies
Latest activity
user profile
Heads Up - Click & Drop site down @ 9:08am Saturday
by Seller_76AUwmqvSyRIM

I think they are tinkering as I am also seeing a new login page (which also does not work).

0 votes
0 votes
16 views
1 reply
Latest activity
user profile

Hey all, just wanted to share a return issue we ran into — curious if anyone else has had similar.

Customer ordered a single red duvet set, then opened a return saying it was the wrong size. All good so far, they used the Amazon Royal Mail return label, and the return fee (£2.79) was deducted from their refund.

But when we got the parcel back… it wasn’t the duvet set — they returned a BT Wi-Fi router instead. :)

We double-checked and the return tracking number matches the one shown in Amazon’s return portal, so it definitely came from their return.

Obviously, we’ve taken photos and are raising a SAFE-T claim, but it’s frustrating how often this seems to be happening now. Anyone else seen stuff like this lately? Did Amazon side with you?

0 votes
0 votes
33 views
3 replies
Latest activity

FAQ

Learn more about Seller Forums, how to participate in discussions and more!
View FAQs

Community Guidelines

Tips to maintain a safe and inclusive environment
View Community Guidelines

Release notes

Stay up to date with improvements coming to Seller Forums.
View release notes

Conditions of use

Review Terms and Conditions for Seller Forums
View Terms of Use

Privacy Notice

Review Privacy Notice for Seller Forums
View Privacy Notice

Report abuse

Use this form to report abuse of Amazon policies
Report