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I am having huge issues with the VTR system that is causing real issues within my business at the moment.

My VTR rate has dropped to a low of 65% even though I am using a validated carrier and everything is fully tracked and all items showing defects have been delivered.

I am currently on the phone to seller support who will not help me regarding this issue so I am reaching out as a last resort.

This issue has only just started to occur. Nothing has changed from my side as I am still using the same software to ship my items and the same courier with the same format. The system has now just started to pick up and state that the item fails valid tracking.

The CS agent stated that this was due to me not manually selecting the shipping provider from the drop down menu but this makes no sense as the carrier is selected from the drop down when the info is sent over from ShipStation. The systems are just not communicating now for some reason.

I have also tracked all items on the list and they all show successful delivery.

Please help me!

A customer has claimed an FBM item as not received despite the usual proof (Royal Mail Signed For full tracking details and confirmation on Royal Mail website with delivery confirmed).

Amazon's response is to refund the Customer in full from my funds, but because I have proof the customer received the goods I don't get a strike.

As they say, "Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate"

In other words, "we can see that you delivered the item and on time, but the customer wants to keep their purchase and their money so we're just going to take from you and give it back to them."

Do I appeal? They already acknowledge they have evidence the item was delivered, so am I just wasting my time?

I have submitted valid, trackable Royal Mail Tracked 24 tracking numbers on ALL of my orders.

Yet they don't seem to show up on order overviews, and now I've had an email from Amazon saying my Valid Tracking Rate is 12.5% ??

Is there an issue here?? What is going on? Every order I have shipped on Amazon, the tracking number is added, before confirming shipment. They are ALL sent via Royal Mail Tracked 24??

What is going on??

Hello all

Is anyone aware how I can see any savings from using packgroups when sending products to sell FBA?

Although only estimations, the potential savings made by using packgroups can impact margins substantially. Our understanding is savings are made on fee's, rather than a direct cash insentive.

If anyone knows how to check this to undertand whether the savings are worth it (or even applied atall) please let me know.

Thanks

Royal mail Click & drop not working. The following message is appearing :

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auth.parcel.royalmail.com is currently unable to handle this request.

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Hello,

I would appreaciate if someone or even Amazon can help me, for some context im a new seller dont have a single sale yet but the reason for that is the ungating problems im having for a certain brand in the health and beauty catergory. I had first bought 85 units of a Brand which was from a wholesaler and came with a proper invoice which amazon require, after atempting 4 times to ungate with this invoice amazon asked for a chain of supply letter which the first supplier couldnt provide but then i had made a new purchase order with another supplier which they gave me a new invoice, chain of supply letter and the suppliers invoice i have submitted this information to amazon twice and it has been declined ?. After giving everything required they are still declining. Im very confused as theres nothing else under the sun i could provide to show amazon the products are authentic and not from a retailer. I just want a REAL PERSON FROM AMAZON to atleast take more than 2 minutes to look at my application and all the documents. I feel like because ive attempted too many times its just a bot auto declining my requests.

Hello fellow sellers,

I'm a seller from Pakistan and facing trouble using local cards for the £25 monthly subscription fee on Amazon UK Seller Central.

I tried using the NayaPay Visa debit card, but Amazon is not accepting it. I also checked with a few local bank debit cards and prepaid options, but the payment keeps failing.

❓ My questions:

Has anyone successfully used a Pakistani Visa or Mastercard debit/credit card to pay Amazon UK?

Does Amazon UK only accept credit cards from international banks?

Is there any workaround or recommended card that actually works from Pakistan?

Any help or suggestions from experienced sellers would be greatly appreciated.

Thanks in advance!

(Melbatrends)

Sold Switch OLED

Customer opened return for "No longer needed".

Console arrived back today. It's a different console, with heavy scratches to the screen, battered box, personal information left on the console, the switch dock is covered in sticky residue, the dock door is missing and the FBA / FNSKU label is for a different seller which is actually for a "New" console. We sold it as "Used - Very New".

There are multiple pieces of evidence that this is an obvious fraudulent return.

What are my next steps? The return is still open.

Do I contact the customer? Do I send it back? Do I close the return?

I understand Amazon is likely just to grant this to the customer but I've never seen such a blatant fraudulent return which even has the customers personal information still logged into the console. We sent them a flawless console.

I think they are tinkering as I am also seeing a new login page (which also does not work).