Hi

3 images are attached. The Revenue Calculator image shows, I suppose it's a best guestimate, which just about matches the final statements of the Transaction Details page.

But I have two questions:

1: In the Revenue Calculator I input zero for VAT. As the amounts seem to be correct, does that mean that the customer has paid the VAT? And where can I find invoices for each sale detailing this?

Those two were question 1, lol.

2: In the fourth image attached, Customer Shipping Sales, I have noted that some customers are paying for shipping, whilst the majority are not. Why is this, and why does it appear as a payment to me?

Those two were question 2, lol. I may be cheating with the number of questions I promised, but...

Thanks for your time, fellow Sellers.

Hey everyone,

Here’s the situation:

One of the UK accounts I manage recently went through a legitimate ownership change (due to a business restructuring), and I needed to update the business info accordingly. The issue is that Amazon deactivated my account, and I am unable to update anything. The country field in the Business Information section is greyed out and not editable. I can’t change it manually, and the edit option has now disappeared completely.

I tried:

• Opening multiple cases - no reply.
• Checking for the call-back option - not available.
• Writing to different support emails - no luck there either.

It feels like we’ve hit a wall. The system won’t let us update the data, and support just isn’t responding.

We sell in EU (all main countries), we were PAN EU (Food) but now just EFN. We just ship to FR, because of the reverse charge import VAT facility.

Looking at our transaction data, I see that the fulfilment rates in countries where we do not send stock is a mix of EFN and domestic fulfilment costs. IE, Amazon must be moving stock from FR to other countries. This, I dodnt think Amazon did under EFN.

However, I thought with EFN you just had one country where items were stored.

Can anyone advise what actually happens with EFN in terms of stock locations?

Thanks

Does anyone have any advice on getting someone from seller support to help solve a problem? I have lots of stock I was approved to see with no issues and they changed this. I constantly get Bot responses and incorrect information from support teams who don't seem to actually read the history. This is such an easy fix but pulling my hair out.