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I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi everyone,

Has anyone had any success getting an Amazon representative to remove a seller negative review when it’s clearly not your fault?

We submitted a removal request for feedback linked to order 202-7468146-8393958 via the Feedback Manager, but because the reason didn’t match any of the provided options, it was automatically declined.

The issue is that the customer requested to cancel their order, which we did within minutes, so they were never charged. Yet, they left a negative review claiming they didn’t receive a refund... The money never even left their account!

We’ve opened a case through the Support Case Manager, but the Amazon agents don’t seem to be reading it properly. They’re simply attributing it to “customer experience” since we cancelled the order. Why should we be penalised for doing exactly what the customer asked?

I even spoke with the customer on the phone and explained that they were never charged. They checked their account while we spoke, apologised, and said they would remove the review, but it’s still up. Really frustrating.

Case ID: 11192008082

Tagging in the hope someone can offer advice or help:

@Seller_gAhPNiLrkfTcr @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4

Hello

Whoever is operating these Amazon policies is completely extrajudicial.

My account is being closed because my personal and business relationship, which I have never met, is connected to my account because of someone.

Of course, this situation immediately prepares an objection and defense and I provide the necessary communication opportunities, then Amazon sends an apology email and activates my account, saying smart people.

It is being closed because my account has faded again on the 6th day, less than a week later.

Amazon is probably making fun of people.

Amazon's seriousness is perfect!!!

See below my issue. Thanks all in advance

I'm genuinely struggling to understand why Amazon continues to send buyers messages stating, "We're sorry, but your package is late," even when we dispatch on time and upload valid tracking information.

In a recent case, we shipped promptly, provided accurate tracking, and yet Amazon still notified the buyer that their order was delayed. This not only causes unnecessary concern for the customer but also damages our reputation through no fault of our own.

To make matters worse, we’ve already lost an A-to-Z claim where the automated system failed to correctly recognise the tracking details. Our Valid Tracking Rate (VTR) is 100%, yet these issues persist.

Why are sellers being penalised due to delays or scan issues on the carrier’s end—something completely out of our control? We’re doing everything right, but the system seems to be working against us, and it’s both demoralising and damaging.

Would appreciate any insight or shared experiences from other sellers dealing with the same.

My Reviews have disappeared from my listing however i can still see them under customer reviews tab is there any way of getting these visable on my listing again?

@Seller_XUNeUuvrQDpgP COULD YOU PLEASE LOOK becasue our buy box again go after just one week and we lost alreay alot of sale here is my asin you help us week ago and buy box came back you doing very good with all of the sellers but just after exact week later again no buy box and feature offer we are this trouble from last 4 weeks just started today saturday 09/06/2025 we no have featutre offer and buy box

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Hello, This accounting yeat I have come close to the VAT threshold (including all Amazon "expenses" such as FBA fees).

These expenses come to almost £20K (roughly half of which are FBA fees {carriage, warehousing etc}).

Should I be including FBA fees when calculating my VAT taxable turnover?

Thanks