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I had a customer who requested a refund saying the item was lost in the mail, even her inital request was extremely rude. Even though it was still within the delivery window I gave her a refund. Now, 1 week later she has left me 1 star feedback claiming I did not refund her. The automated removal request tool just rejected it and seller support are as unhelpful as usual. I tis cealry a mistake of Amazons, hers or she is a liar. either way this is nothing to with me.

How do i get this sorted?

Hi all,

Is anyone else seeing issues with deferred payments not being released, even after the expected release date?

A large portion of my disbursements are marked as deferred, which I know can happen. But a few of them have passed their listed release dates, and the funds are still being held. My account health looks fine, and support hasn’t given a clear answer.

Has anyone had this happen before?

Did your funds eventually clear?

How long after the release date?

Any idea what might trigger these extended delays?

Would appreciate any insight.

Thanks!

Hello,

I’m seeking guidance on how to resolve a Product Bundling Violation notice I recently received on my seller account. I’d appreciate any insights from others who have faced similar issues or know the best steps to address this promptly.

I was notified that one or more of my listings have been flagged for Product Bundling Violations.

But the performance notification we received stated that my bundle allegedly violates platform policies because:

• All ASINs that are misbranded as FRESHFIELDS MARKET instead of actual product brands. I.E We listed most of the products under our own brand and as manufacturer when we aren't the brand owner of that product.

Questions for the Community:

• Any tips for clarifying bundle listings to stay compliant?
• Has anyone here successfully appealed a Product Bundling Violation on Amazon?
• What supporting documentation or evidence did you provide?
• Did you include invoices, manufacturer letters, or product usage explanations?
• Any suggestions for how to draft a strong Plan of Action (POA) for this situation?
• Are there specific keywords or phrases I should avoid in the listing that might trigger bundling policy flags?

My priority is to resolve this quickly to protect my account health and avoid further disruptions to sales. Any advice or examples from your own experiences would be hugely appreciated.

Thank you so much for your help !

"Warning Children can choke or suffocate on uninflated or broken balloons. Keep uninflated balloons away from children. Discard broken balloons at once."

has appeared on the safety warning section of hundreds if not thousands of product pages that are not balloons.

seems the rogue data has come in via the build international listing tool or via amazon retail/catalogue team.

ps

there was a ":" after the word warning in the text but amazon forum thinks that it is a URL :(

Hi everyone,

We’ve just received a notice from Amazon Shipping informing us that our shipping services will be terminated as of 2 August 2025, with final access to Shipper Central ending on 30 September 2025.

We’ve been loyal customers of Amazon Shipping for over 7 years, and this came completely out of the blue. No explanation was provided, and our account manager wasn't informed either.

We’re trying to understand if this is an isolated incident or part of a wider change.

Has anyone else received a similar termination notice recently?

Any insights or experiences you’re willing to share would be really appreciated.

Thanks in advance.

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

I'm just a small scale artist selling my work on Amazon but recently because one item was a day late I have negative feedback from this person given before he even contacted me and his subsequent message was titled 'where's my stuff'. I am now on a warning as my account is showing a 2.7% rather than the 1% required and being threatened with my account being closed.

I am unable to report the feedback as it doesn't meet Amazon's criteria.

What do I do in this situation?

Thanks.

I am new to amazon and trying to build my brand and have tried to all my possible best to keep my account above board. I have my brand registered under amazon brand registry. I received this email below and now my account health has tanked with risk of deactivation. I genuinely do not know what I have done wrong and I do not want my account to be deactivated as I have thousands ties in stock.

Any help will be so much appreciated. i have reached out to seller support, account support but they have not been able to tell me what the issue relates to. I am lost.

We found that you have violated our Seller Code of Conduct policy. If this issue continues, we may deactivate your Amazon seller account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did I receive this message?

We have taken this measure because we observed that you or someone acting on your behalf has requested changes to product images and displays that do not match the product being offered; or has requested a variation for an ASIN that does not match the product offered under the current ASIN; or has requested to merge multiple ASINs that do not match the products being offered in the original ASIN.

https://sellercentral-europe.amazon.com/gp/help/1801

How do I address this issue?

To remove this warning, go to your “Account Health” page, click “Appeal” next to the warning, and follow the on-screen instructions:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

What happens if I do not submit the required information?

If we do not receive the required information, the warning will continue to impact your Account Health Rating for 180 days following the date on which it was posted to your account. If this issue continues, we may deactivate your Amazon seller account. Deleting your listing on this ASIN is not sufficient to address the violation and will not result in its removal from your Account Health page. To learn more about Account Health Rating, go to “Account Health Rating program policy”:

https://sellercentral-europe.amazon.com/gp/help/G200205250

Has this message been sent in error?

If you believe there has been an error, submit an explanation through your “Account Health” page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Click “Appeal” next to the policy warning and following the instructions provided. Your explanation should include evidence that demonstrates your account did not violate our Seller Code of Conduct policies.

We’re here to help.

If you have questions about this policy, contact us:

https://sellercentral-europe.amazon.com/cu/contact-us

Amazon.co.ukSincerely,

Seller Performance Team

Amazon.co.uk

@Seller_QYS7Alex1XIw4

Out of interest how is everyone finding DpD are the delivery getting there as fast as UPS? I’m not worried about a collection as they collect everyday i’m like everyone here wanting stock to arrive in a timely manner.