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@Seller_DNQGSsdC7DccM @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_gAhPNiLrkfTcr@Seller_XUNeUuvrQDpgP @Seller_mIRnuhdx7l5sN @Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH

Hello All,

We have recently received multiple negative feedback comments that are primarily related to issues beyond our control—such as delivery problems or customers ordering the wrong item. These issues do not reflect the quality of our service or the accuracy of our product listings.

As a result, this feedback is unfairly impacting our performance metrics and overall business reputation. We kindly request a review and removal of these feedback entries under Case ID: 11106136422, as they are not reflective of our service. Thanks

How can I see exactly what my per-sale fees are on Amazon go to because it seems out of control and I can't profit, especially paying for Amazon Ads. Can I make a claim back on VAT as a VAT exempt (I still pay it)? If not, does that mean operating as a live business and take accounting more profitable due to the claim back?

Fellow sellers, let me share a fascinating case study of Amazon's inventory alchemy that would make Houdini proud.

Our recent shipment (FBA15K4K6YNF) performed a spectacular vanishing act - 12 units of our premium LED-lit makeup mirrors (retailing at €50+ in ES marketplace) disappeared into Amazon's fulfillment ether. After weeks of investigation (kudos to the team for finally confirming the loss), we received compensation worthy of a street magician's pocket change: €1.77 per unit against our €20+ cost.

But wait - the show wasn't over! Another 9 units of complementary LED mirrors (€30+ cost) materialized into €5.9 reimbursements. Our backstage passes? Fully approved invoices and cost documentation in Inventory Defect & Reimbursement.

Here's where the real magic happens:

1. Amazon's "Estimated Value" field remained mysteriously blank - like a black hole swallowing all cost logic
2. Seller-submitted values got Houdini'd into "denied" status post-investigation
3. Multiple cases evaporated into the "resolution" void despite documented evidence

We applaud Amazon's consistent ability to:

✓ Lose large/heavy items (these aren't paperclips!)

✓ Maintain poker-faced compensation algorithms

✓ Create circular case resolutions worthy of M.C. Escher

To our Amazon rep readers: While we appreciate the platform that makes global selling possible, this reimbursement theater is creating plot holes in our P&L narratives. When will the "estimated value" illusion finally reveal its method?

Fellow sellers: Have you experienced this inventory prestidigitation? Let's compare notes before our next shipment gets transformed into digital confetti.

#FAFulfillmentMysteries #ReimbursementMath #InventoryMagic

Is there an Amazon Representative here that can help me

Customer opened a return for an order that was no longer required. Amazon issued label and the return never arrived. customer opened an A-Z stating "Different from what I ordered" to get a refund. this was granted and I opened a help case and it was stated that the refund was not funded by me. A few days later I get a new email stating decision made on A-Z refunding the customer from our funds and has impacted ODR. Return never arrived. I spoke to customer service who were useless and said to appeal the A-Z with the return tracking showing its got lost and hey presto they have upheld the decision.

We have had a customer put an A-Z in for an undelivered item reason below:

'Package didn't arrive' and customer comments;

'Customer comments: Is anything missing? Yes. What's missing? The entire package or received empty package. Did your address change? No. Reason Code: NOT_RECEIVED'

The item has been delivered with the POD image and the customer signature, this info was sent to the customer and they said they never sent for an A-Z claim and called us liars etc etc..

Sent a screenshot of the A-Z claim that was submitted with 'customer comments' and again they said they never did this, I explained to them that this was unlikely as it is usually triggered by a buyer contacting Amazon, however I can understand how the use of Amazon and contacting sellers via the messaging centre can be confusing etc..

They eventually agree to contact Amazon to remove the A-Z claim, which after about 24hrs it was.

Then this morning we have had an email saying;

'Your account has been debited the original shipping amount for order 206-1557330-1374740. This is because you did not refund the buyer for those costs.

As the buyer returned the item you are required to refund the original shipping costs'

Firstly, we are only required to refund shipping costs if the item is faulty and returned, of which the appliance is NOT faulty, and has NOT been returned?!?!'

Why have we been charged for the shipping costs we have passed on from the courier to transport a 55kg box over 1.5m long over water to the customers house, for no apparent reason or proof.

@Seller_Huz6FT08OxHAR@Seller_Udi0JNbTrsmUV@Seller_TSXM2A5nxWSuH

Recently I've noticed we're having more and more issues with Amazon selling more units than they are told is in stock. Does anyone else have this issue?! Any tips on how to stop it?! I'm getting tired of cancelling orders and getting bad reviews because Amazon decided to sell 12 units when there's only 10 available for example! Not happening on all lines, no specific routine for which items it's happening to either

Hello, I have a seller account that could not be verified successfully in the year 2021. The account was deactivated and later suspended. After writing several appeal's it could not be reactivated. That led me to open a new account to have my records counting by republishing the books I have on the closed account in North America but still not closed in UK due to the deactivation and suspended. The account was successfully verified but got deactivated due to the first account. In my previous account I was not owing seller fees when I closed it in North America. In the new account I paid up my seller fees and downgraded my seller account to individual plan. Now my seller fees has accruing while still on individual plan still rising but yeilding no returns.

I have written so many appeals to reactivate my first account so I can successfully close it and even get paid. Now I cannot even be able to log into the first account suspended in the year 2021 locked by Amazon website. I tried publishing many more books in the new account to enable reactivation of my suspended account till now. I am scared writing and publishing more books as it's not working for me. Please advise me on what to do to reactivate my first account deactivation and close it properly and get paid. Often I am receiving mail to update my credit card information for them to collect seller fees on my individual plan account.

Has anybody else experienced a huge drop in sales as of recent? Last month or so?

Down 70% and have not had a sale for 6 days. Fear this is going to send us out of business if this continues.

Account health is perfect. No account issues.