Welcome to Seller Forums

Hello,

We are facing repeated A-Z claim fraud on the same ASIN which appears to a drop shipped or reseller trying to get free goods.

@Seller_mIRnuhdx7l5sN, @Seller_XUNeUuvrQDpgP, @Seller_DNQGSsdC7DccM please help as we have several orders with A-Z claim, the language in the emails and A-Z claim comments is the same.

We have appealed the cases to the A-Z claims team, just one claim is denied and the rest have been refunded. The A-Z claims team just can't seem to spot fraud, isn't this their job?

Today we have another one.

Orders affected so far.

204-8281573-0505931

202-0058214-3564354

205-8639796-0569936

206-5355914-7761959

203-5487090-9257933

202-7078394-0344305

The claims comments are always : Customer comments: Hello Amazon I Have Not Received My Order Yet. Here Is The Order number ...-.......-....... . .Please Help Me In This Regard

All these orders were shipped with full tracking and show delivered.

Kindly help.

Regards

i just have a negetive feedback where customer is saying to cancel one order as they put 2 orders accidently. item is just been despatched today and somehow their querry appear in a store feedback and this happened 3rd time in last one month or so as customer not sure how to contact us and end up leaving a bad review . i opened the case but amazon didnt remove the review , can anyone suggest what should i do

At best the notification of product listings are random, one prduct is affected and another similar is not. Worst of all is that the reason for the listing violation is not accurate. As an example recently we suddenly had a dozen policy violations with the reason bullet point removed. How "handmade by cottage industries" can be a violation I do not know and the Amazon policy does not explain it either. So we changed the text to the Amazon suggested text on the edit inventory page to "Classic look and feel"and it was still marked as a violation

By a process of trial and error we removed some other words individually , but from other fields of the product inventory management page until the listing was restored. The eventual "culprit" was the word "quality" not in the bullet poont section at all that hd been highlighted as the problem.

It seems there are a number of words Amazon blindly bans. The include the words fine, quality, guarantee, simple, to name a few. Amazon get some common sense, update the listing policy page, and provide us with a dictionary of words to avoid,

What an absolute thief of time.

I have a recurring problem with buy shipping, Royal Mail second class is not been given as an option only first class.

One of these orders is 10 miles away from me and one is 15 miles, both are low value, I am reluctant to pay £3.50 for postage for a pattern costing £3.75.

Is anyone else seeing this?

Hi Amazon Community

I am an existing seller on Amazon, and starting this year I decided to start selling in a new category of Health and Personal Care > Food/Health Supplement Category. I listed my first product after which Amazon asked me a ton of compliance documents/certificates that I provided them all and after an effort of about 2 months, they send me an email stating that I have been approved and granted permission to sell in this category. So I started working with the manufacturer on producing the inventory however after a few days when I went into the inventory dashboard I found out that Amazon has restricted my listing and I am not allowed to sell in this category as Amazon is not taking new sellers.

Now I am stuck with my inventory and I am not even able to activate my listing. Please note that I am also a brand owner and have registered the brand. I have raised multiple cases, called and chat multiple times with support team but no help or resolution on my cases. Few of the case IDs are 10941769992,10882941322, 10814026682.

I really hope someone here can help me fix this. I am really stressed out and don't know what to do.

Regards

Apparantly i have an invalid charge method. When I click the link I get an error message.

Page not found The requested URL doesn't exist. Please check your URL and try again.

I was on the help chat last week and was told to wait 48 hours and given no explanation why. Checked again and nothing had changed.

Then want on chat help again and was cut off after 1 minute

Went on again as was told someone would email me.

As i'm new to selling on amazon I have a very poor view of the service & particularly its customer service.

Any ideas on how to access my account

Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.

I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.

The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.

I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.

Your Referral to Amazon.com - Investigation Complete

We received your report of suspicious buyer activity. Thank you for bringing this to our attention.

Complaint ID:

Order ID:

ASIN(s):

What did you investigate?

When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.

What was the outcome of the investigation?

We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.

Will my report have any impact on my performance?

No. Your report of the buyer and the outcome of our investigation will not affect your performance history.

What do I need to do?

No further action is required from you.

Thank you for selling in Amazon’s store.

This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.

To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.

I am trying to get brand approval for my product in the UK. Support keeps directing me to the brand registry, but I do not have a TM, and this is not what I want.

I am the brand owner and just want "brand approval" so I can make a parent ASIN for my variations.

I have been going in circles with support for a week. No one seems to even understand my issue let alone provide help.

Buyer returned empty mailing bag (item is much larger than a mailing bag)

Return Reason: The item is damaged but the box or envelope is undamaged

Buyer Comment: The product does not match the description

I've messaged the buyer to let them know we received an empty mailing bag with their return address on it. I've asked them if they will be sending the goods back separately.

What else to do right now?