Hello Sellers,
I’ve now had two full shipments (all units, all products) wrongly marked as “Defective” on arrival.
Products were professionally prepped, in perfect condition.
Amazon provides no photos, no buyer complaints, no defect details – no proof at all.
Prime status appeared briefly before the defect flag.
Red Flags:
100% defect rate is nearly impossible unless it’s a system/warehouse error.
No transparency, no investigation from Amazon.
Happened even after verifying everything before shipping.
My Questions:
Has this happened to others recently?
Has anyone succeeded in forcing Amazon to provide real evidence?
How can I escalate this properly when support and performance teams ignore me?
I’ve already contacted Jeff’s team, seller support, and the performance team – no real help.
Any advice or shared experience would be hugely appreciated. Thanks!
@Seller_Huz6FT08OxHAR