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Brand approval Invoice
by Seller_91tJqkHurAaf5

hi any body know what kind of invoice amazon accepted i get marketplace invoice they dont accept

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As per title: Why is it that other sellers are still selling an item that's apparently going through a Hazmat review, but I can't? This feels like a targetted attack.

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Balance not increasing
by Seller_TNl0ZRnEGCur1

Hi I’ve had a lot of FBA sales over the last 24hrs and they have been posted steadily by Amazon but since this afternoon my total balance has not increased at all. Is anyone else having the same issue? Thanks

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I can`t create the vouchers ? Look like the seller central wwbsite have some problem....

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MY DISBURSEMENT WAS CANCELLED
by Seller_NRPhSiXMfeVlt

My disbursment was cancelled I have no email to say why no performance notifications and seller support have no idea. They mentioned verification but there is no notice to verify any information either. My seller account is active and account health is very good. Can anyone help Please Admin can you give me some more information?

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payment for order not clearing
by Seller_k3oWYDCksyCAO

Has anyone else seen that the money from order not clearing?

Usually when an order gets dispatched 20-30minutes later the money will be available in payment account, but tonight they are not coming true.

This is most likely a technical issue that needs addressing.

Anyone else?

@Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_z3k8APxGfbQEK@Seller_mIRnuhdx7l5sN@Seller_Huz6FT08OxHAR

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Hi, several months ago Amazon decativated my seller account. The failed to inform me that my listings were however still active, it seems & I recently was sent notification of a sale. I am unable to reactivate my account & I don't want to either because I have no spent several days, of extremely stressful conversations & emails back & forth with Amazon & the refuse to assist. As far as I know I will still be charged the Amazon fees for the sale & they'll continue to accept any sales because they refuse to deactivate my listings.

I don't know how any company is allowed to treat its users this way.

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Recurring Critical Issue – Need Help
by Seller_K2e72Kzbsukm3

Hello Sellers,

I’ve now had two full shipments (all units, all products) wrongly marked as “Defective” on arrival.

Products were professionally prepped, in perfect condition.

Amazon provides no photos, no buyer complaints, no defect details – no proof at all.

Prime status appeared briefly before the defect flag.

Red Flags:

100% defect rate is nearly impossible unless it’s a system/warehouse error.

No transparency, no investigation from Amazon.

Happened even after verifying everything before shipping.

My Questions:

Has this happened to others recently?

Has anyone succeeded in forcing Amazon to provide real evidence?

How can I escalate this properly when support and performance teams ignore me?

I’ve already contacted Jeff’s team, seller support, and the performance team – no real help.

Any advice or shared experience would be hugely appreciated. Thanks!

@Seller_Huz6FT08OxHAR

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Seller Support . I dread contacting them
by Seller_J2H5GprhaORbt

Every time I contact Seller support ,

I am always made to go around in circles until I give up

it has got to the point , where I no longer wish to contact them and if i do

I am dreading reading their reply

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I am messaging here in the hope an Amazon moderator can look in to this for us as we are flatly refused a resolution via the A-Z appeal and Amazon seller support. The buyer in this case returned the wrong item for a refund, order ID 205-0306167-9114720.

We have documented proof in the Amazon message thread where the buyer states they returned an item different from the one purchased. Their actions directly violate Amazon's policies regarding honest returns and proper use of the A-to-Z Guarantee. This claim was wrongfully granted and the resulting account defect is unjustified, as we fulfilled the order correctly and acted in accordance with Amazon's policies throughout the process.

Who do we contact now for the following

Reassessment and reversal of the A-to-Z Guarantee decision for order 205-0306167-9114720.

Immediate removal of the associated defect from our account metrics.

Consideration of this buyer’s misuse of the A-to-Z process, as it undermines the trust and integrity of the Amazon marketplace.

We are committed to providing excellent customer service and complying with all Amazon policies. We hope Amazon will uphold fairness by correcting this matter.

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