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⭐ TODAY: Monday, 30 June 2025, 08:00 - 16:00 ⭐


👋 The Transparency Programme team is here to answer all your questions about protecting your brand from counterfeits, enhancing customer engagement, and gaining supply chain insights!


📢 How Today's Event Works:


  • Our team is actively monitoring this thread from 09:00 to 17:00
  • Post your questions in the comments below
  • We'll answer each question in the order received
  • Browse through previous Q&As - your question might already be answered!

🔍 Key Topics We Can Help With:


  • Brand protection strategies
  • Counterfeit prevention
  • Customer engagement tools
  • Supply chain visibility
  • Programme enrollment
  • Implementation support


💡 New to Transparency? Visit our Transparency programme page for a quick overview while you wait for your answer.


⏰ Event closes at 16:00 today - don't miss your chance to get expert advice!

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We have an ASIN we have been selling for 3+ years now with no issue for some reason today it has been classed as an Adult Item, the lsiting shows as active etc seller support say it is fine but its not showing in my store front and when i go to troubleshoot it says it has been classed as an dult item, seems like quiet a few sellers are seeing this issue now please can you help we have prime day coming up, one of the busiest times of the year and our ASIN is not showing up in search

CASE ID: 11266252362

@Seller_mIRnuhdx7l5sN

@Seller_z3k8APxGfbQEK

@Seller_Udi0JNbTrsmUV

@Seller_XUNeUuvrQDpgP

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Today, I checked in the Inventory Defect and Reimbursement portal that there was a until which was damaged in warehouse. According to Amazon the matter is resolved with the following message in the portal:

Reconciled

Unit 1

Resolution date: 03 Jul 2025

Reason: Defect has been reconciled because the item has been regraded View policy

And on another page I am seeing the following message:

Can anyone explain what this actually means? Does it mean that Amazon is telling me, meh! it is just an item we are not going to reimburse for it so move along? Or does it mean that Amazon has replaced the item? Or does it mean that I need to open a case with the seller support about it?

Thanks in advance.

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Amazon Buy Shipping is a joke!
by Seller_cqm1NpCzzXarj

This is becoming a joke now at this stage, 4 orders this week have either been lost or just not delivered when buying shipping labels from Amazon buy Shipping. I know it is a Royal Mail problem, but it never happens when I buy my postage directly through Click and Drop. Then again if I do that I get penalised on account health. Going round in circles and losing orders every week now at this stage. I post personalised greeting cards A5 using 2nd class with Amazon buy shipping and they insist on buying it through them or my ODR is affected. I have tried to speak with chat support and you all know how that goes, reading from a screen and passing the buck to Royal Mail as per usual. Why can't we just buy direct from Click and Drop??? and not have our account health affected. Disgraceful in my opinion.

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DPD UK (Amazon-partnered carrier)
by Seller_eFm70C3GnbHXT

Out of interest how is everyone finding DpD are the delivery getting there as fast as UPS? I’m not worried about a collection as they collect everyday i’m like everyone here wanting stock to arrive in a timely manner.

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PPC Add Stops after spend reached £39 every day although i have multiple campaign with daily budget over £350.. It was working perfectly fine and all of a sudden my marketing spend stops after it reaches £39 each day ... I have not set any daily limit and want all campaigns to spend its daily budget which in total is few hundred per day

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Understanding Amazon's Selling Restrictions
by Seller_XUNeUuvrQDpgP
Amazon replied

Hello sellers,

We have been seeing a lot of threads where sellers are reporting increased cases of initial selling authorization denials and existing authorization revocations. Let´s dive into this:

Selling on Amazon comes with great opportunities, but also important responsibilities. One key aspect you need to understand is Amazon's product selling restrictions. Let's break down what these restrictions mean for your business and how to navigate them successfully.

What Are Amazon's Selling Restrictions?

Amazon implements selling restrictions to protect customers and maintain trust in the marketplace. These restrictions ensure that products sold are:

  • Safe for customers
  • Authentic and genuine
  • Compliant with local regulations
  • Meeting Amazon's quality standards

Types of Restrictions

Restrictions can apply at multiple levels:

  • Individual ASINs
  • Specific brands
  • Entire categories
  • Sub-categories
  • Brands within certain categories

Note: Some products may have multiple layers of restrictions, requiring separate approvals for each level.

How to Check if You Need Approval

  1. Log into Seller Central
  2. Go to "Add a Product"
  3. Click "Show limitations"
  4. Review any restrictions or requirements listed

The Approval Process

If you discover you need approval to sell a product:

  1. Submit an application through Seller Central
  2. Provide required documentation, which may include:
  • Purchase invoices from manufacturers or authorized distributors
  • Product photos
  • Compliance certificates
  • Safety documentation
  • Other category-specific requirements

Important: Not all restricted products accept applications. If you see "Your account does not qualify" or there's no "Apply to sell" option, that restriction cannot be lifted at this time.

Managing Ongoing Restrictions

Keep in mind that:

  • Restrictions can change over time
  • Previously approved products may become restricted
  • New documentation may be required periodically
  • Performance issues can affect your ability to sell restricted products

What If Your Application Is Declined?

If your application is declined, you can:

  1. Review the rejection reason carefully
  2. Gather new or additional documentation
  3. Submit a new application when ready
  4. Monitor for any changes in restrictions

Pro Tip: Keep detailed records of all your approval documentation, as you may need to reference them later.

Best Practices for Success

  1. Research restrictions before sourcing products
  2. Maintain high-quality documentation
  3. Stay informed about category requirements
  4. Monitor your account health regularly
  5. Keep records of all approvals and documentation

Remember: Amazon Selling Partner Support cannot provide additional information about certain restriction decisions. The best approach is to monitor the categories you're interested in and watch for changes in restrictions over time.

Selling Applications FAQ

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Changing postal settings
by Seller_FdWKBkhV7283K

hi there, I’m after a bit of advice please. The postal charges from France to the rest of the world have changed recently and whereas before I could send anywhere very cheaply I now can’t. So is it possible (I can’t seem to find my way) to change my settings so I only sell within the country I’m in, no international sales. I’m asking about items already in my inventory that have been uploaded by me over the years I’ve been on Amazon. If possible I’d like to revert my inventory back to just distributing within my own country. Thanks in advance for any help.

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Significant decrease of sales through Amazon
by Seller_i3BQXQMmRlwip

I am selling toys and I have noticed a significant decrease of sales through Amazon last months (around 30-50% in comparsion with same period of last year). I am doing the same things like in the past (checking the supplies, prices, etc), also I have a positive account health.

Have you notices same problems, or is this a common sign of any sales in Amazon, or were there some changes in the system or new rules?? Dont you know what could be the reason?

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Royal Mail leaving parcels outside
by Seller_Cly3S2XbxgEnG

Anyone else having issues with Royal Mail leaving parcels outside lately?

I don't recall it having these issues before with RM, only with couriers like Evri. Is this something they started to do? We've had a spike in these kinds of issues.

Surprisingly, some have been left outside the doors of community apartments. I really don't know how any sensible person thinks its safe to do this, you wouldn't leave your own property out in a hallway never mind outside where anyone can take the parcel.

1 vote
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5 replies
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Minimum Pricing
by Seller_AJxxLujbGDqaW

Very simple, can someone please explain why Amazon say as a fact that a price is below the minimum price when clearly the price is higher than the minimum price, it is very clear that there is a serious issue in Amazon with this minimum pricing, just look at the screenshots and tell me that it is correct? The listings are all suspended as Amazon state as a FACT that the selling price is below the minimum price, it is clear that the price is higher than the minimum price.

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