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My store received a notice of alleged trademark infringement on March 15, 2024. Amazon told me in an email that I needed to edit the product and delete the corresponding trademark language before the product could be restored.

I have already updated the product from March 15, 2024, but Amazon has not reinstated my product. And contact Seller Support several times to restore my product as soon as possible. Seller Support told me that I need to wait 48 hours for the product to recover. After three days of waiting and multiple contacts with Seller Support, my account was deactivated by Amazon on March 19, 2024. Obviously, seller support isn't an effective solution to any problems.

The deactivated email tells me that I need to:

To reactivate your account, please send us the following information:

– the root cause of each of the IP policy violations listed above.

— The actions you have taken to address each of the violations of the Intellectual Property Policy listed above.

— The steps you have taken to prevent future violations of each of the intellectual property policies listed above.

I have appealed several times since March 2024. It's been over a year now, and Amazon has never responded to my appeal.

Can anyone help me.

Recently, the product links that I just ordered always have no shopping carts. When I open a case, the machine always replies that the system grabs a high price, but the product price is basically the same as or even lower than the price of the competitor link. The competitor link has a shopping cart. The problem has not been solved. What should I do in this situation?

店铺被封现在都是平台电脑自动回复所以问题进入一个死循环无法解决 因为店铺被封的原因原来可以联系客服的选项消失了 所以现在很被动 不知道有什么更好的方式能联系到人工服务

My UK seller account has been deactivated for a long time, around five years, apparently due to missing VAT registration. I was unaware that VAT was required to create listings as a non-UK seller. I sent a small FBA shipment years ago, which never sold, and Amazon has been charging storage fees ever since.

Because the account is deactivated, I can’t remove the inventory or close the account. Reactivating it is also not possible. I’ve contacted support multiple times, but no one seems to have a solution. Meanwhile, I keep getting charged, and I’m completely stuck.

Thank you in advance

Hi.

A customer returned a product because it was damaged, as seen on the customer feedback in the Voice of the customer. I then got a negative rating for my NCX score.

I contacted Amazon Support to see if i can get a reimbursement as it seems like the customer received it as damaged, however I was told that the cusotmer damaged it,so no refund and the NCX score cannot be changed.

Im trying to make this make sense - So the cusotmer damaged the product, deemed it as unusable and then getting a bad customer experience due to a damaged item.

If this was indeed damaged by the customer (i dont know why they would put that as a reason for return) then why is it a bad customer experience ? Can someone advise or please look into this for me please ? Just tagging someone from Amz to explain for clarity if possible @Seller_z3k8APxGfbQEK@Seller_WD80mtpYHjvBN

Hi I am a new seller on amazon, i applied for brand qualification which got declined. I have now made all neccesary adjustments and when i tried to reapply, It gets auto closed as a duplicate. Please can my case be reopened? or atleast allow me submit a new brand qualification request.

For the last three weeks I have had the same item pending for 7 days and then cancelled to be reordered the following day and again pending for a week before cancelling and then reordering again. I know it is usually to do with payments. However, it is a business customer who has had the order pending now for 3 weeks.

Whilst it is pending it is not available for sale, am I being cynical here wondering if another seller has the same item for sale and I am the competition to be removed?

Hi everyone,

I’m hoping someone can clarify this for me. I currently use Royal Mail 24 and Royal Mail 48 services to fulfill my Amazon orders. As you know, these aren’t fully tracked services, but they do provide delivery confirmation when the parcel is delivered (a barcode scan at delivery).

My question is — if I dispatch an order using Royal Mail 24/48 with delivery confirmation, and later a customer opens an A-Z Guarantee claim saying the item wasn’t received, how is this handled by Amazon’s system?

Since the decision process is largely automated (AI-based, not human-reviewed initially), and these services aren’t classed as ‘tracked’, would the AI still side with the customer even if I can provide the delivery confirmation scan?

Would appreciate hearing from other sellers who’ve been in this situation — or if there’s an official Amazon position on using services like Royal Mail 24/48 for fulfilling orders and how it affects A-Z claims.

Thanks in advance for any advice!

In my opinion it was just fine previously but the dispatch and orders section have now moved over to the left side of the page.

Seems silly to me, what is your thoughts?